Customer Service Human Services

BRENDA MURRAY

Colorado Springs, CO 703-***-**** ******************@*****.***

PROFESSIONAL SUMMARY

Dedicated Human Services professional with a Bachelor's degree in Human Services with a concentration in Child & Family Welfare. Experienced in client advocacy, case management, and community support services. Skilled in conducting assessments, coordinating care plans, and fostering positive relationships with clients and stakeholders. Committed to empowering individuals and families through person-centered approaches, with proven ability to navigate complex service systems and ensure compliance with regulations.

EDUCATION

PURDUE UNIVERSITY GLOBAL 2018

Human Services; Concentration in Child & Family Welfare Bachelor of Science RELEVANT EXPERIENCE

ASSISTANT GENERAL MANAGER

Barkan Management Company Feb 2024 - Dec 2024

● Supported development of comprehensive management plans, ensuring alignment with governing documents and regulations

● Maintained detailed resident records and addressed inquiries promptly, demonstrating strong case management skills

● Delivered exceptional customer service by prioritizing resident needs and implementing effective solutions

● Oversaw contract staff, including housekeeping, pool maintenance, security, and fitness instructors

● Coordinated community communications, creating weekly electronic newsletters for a 1200+ unit community ACTIVITIES AND COMMUNICATIONS MANAGER

Community Management Corporation Jan 2023 - Dec 2023

● Developed and implemented engaging programs for a 55+ community, addressing diverse needs and promoting inclusion

● Directed creation and production of community information materials, ensuring clear communication

● Supervised hospitality staff, ensuring high standards of customer service and responsiveness CLIENT ACCOUNT SPECIALIST

Community Management Corporation Mar 2022 - Jan 2023

● Maintained detailed records of community fees and ensured accurate settlement processing

● Applied US GAAP principles in collaboration with corporate accountants and operational teams

● Collaborated with leadership to streamline services and enhance client satisfaction BOOKKEEPER/FRONT DESK CONCIERGE

Community Management Corporation Oct 2019 – Mar 2022

● Managed financial records, billing, and collections for multiple entities, demonstrating strong attention to detail

● Reviewed and reconciled daily deposits to maintain accurate financial documentation

● Provided frontline customer service, addressing inquiries and connecting residents with appropriate resources SERVICE FACILITATOR

Moms in Motion Apr 2018 – Aug 2019

● Conducted regular home visits and well-being checks for elderly and disabled clients receiving Medicaid, providing direct support and evaluating changing needs

● Implemented person-centered approach to assess client needs and recommend appropriate levels of care and services

● Liaised with local and state agencies to secure and maintain Medicaid waivers in partnership with the County Health Department

● Maintained detailed digital client documentation, ensuring accurate record-keeping and compliance with regulatory requirements

● Facilitated initial and renewal service requests, connecting clients with vital community resources and support services ADDITIONAL

Skills: CINC, YARDI, RentCafe, C3, JONAS/JAM, StrongRoom, Canva, Microsoft Office LinkedIn: linkedin.com/in/brenda-murray-agm

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