Operations Analyst Project Management
Resume:
Kimberly Franklin
HURST, TEXAS *****
*********************@*****.***
Skills:
Budgeting
Microsoft Office Suite (Excel,PowerPoint)
Negotiation
Debit and Credit
Oracle e-Business Suite
General accounting and Matrix
Adept and persistent business mind with 4 years of experience analyzing and streamlining processes. Searching for an advanced challenge as an operations analyst where problem-solving skills, project management knowledge, and financial accounting expertise will revive Auto Retail & Commercial Lending, Credit Cards & Mortgage Lending product line, automation, and bottom line.
Experience:
United State Navy - Little Creek Base, VA
Pyramid Consultant : USAA / Fraud Analyst I
February 2024- February 2025, San Antonio, Tx - (Remote)
●Provided customer service, to external customers via phone, email, and letters per policy changes and claims issues.
●Managed investigation process for suspicious activity and completed extensive financial fraud analysis for over 3 years.
●Developed and implemented internal procedures for fraud prevention and detection across multiple systems.
●Adept at mining large datasets to identify potential fraudulent activity and minimize financial losses
●Examined financial statements and recognizing trends on accounts to improve forecasting accuracy.
●Managed a large portfolio of clients across current business line, including service requests, planned service agreements, and equipment purchases.
●Shared credit department procedures and decisions with authorized personnel to answer inquiries from clients.
●Constructed risk assessments and evaluated the creditworthiness major customer.
Santander Consumer Bank / Sr. Recovery and Reinstatement Specialist
October 2020 - September 2023, North Richland, Tx - (Remote)
●Excellent written and verbal communication skills - ability to compose effective and accurate correspondence cross-functionally with various internal stakeholders and external customers.
●Helps provide clarity and. understanding related commercial agreements raised in sales control.
●Relevant Accounts Receivable/Credit & Collection experience, preferably in Financial Servicing
●Helping to add continuous improvement in Credit and Collection management,control,and processes
●Building an alliance between customers, venders and clients to better facilitate decision making
● Review process of credit applications, improving efficiency
●Implemented a risk analysis tool, reducing report preparation time and improving productivity
●Participated in complex loan decision-making processes, advancing the company's portfolio growth by annually output
●Mentored and trained a team of four junior level credit analysts, improving report precision
●Collaborated with sales and operations to align credit policies, leading to a reduction in credit turnaround time
Adecco Staffing : BOA / Credit Card/ Mortgage Applications
December 2019- March 2020, Fort Worth, Tx
●Process balance discrepancy notifications
●Support the company’s SOX compliance initiatives
●Credit Management and risk mitigation leveraging financial instruments, credit card insurance, home insurance, and GAP insurance
●Reviews and maintains current credit files with credit limit decisions based on the customer’s credit. worthiness using trade and bank references, credit agency reports and customer financial statements when available
●Monitored and reported on credit policy, eligible commercial letters of credit and lending regulations
●Accurately calculated, verified, and recorded financial or statistical data
●Processed financial statements and assisted in the preparation of proposals and loan applications
Education:
Kaplan College - Diploma in Coding & Billing Specialist - Fort Worth,Tx - GPA 3.9
Temple College- Computer Science Business Information -Temple, Tx.
Online: Kaplan University/ Bachelor’s of Science - Dean’s List - Alumni - GPA 4.0
Des Moines, IL
Business process management, financial analysis, human resources, information assurance, management, information systems management, investment, management, marketing, new media/internet marketing, project management, procurement, real estate, risk management, risk management and insurance, sales management, and wealth management career focus areas.
Online: National American University/ Master’s of Business Administration - Dean’s List- Alumni - GPA 4.0. Austin, Tx
Business administrative duties and responsibilities Plan strategies for streamlining and improving business operations. Reorganize or how your staff expands operations in collaboration with human resource teams. Handle business finances and implants the budget with the help of finance and accounting leaders and team members.
Awards:
NAU (Online)Internship: Texas Workforce of Austin, Tx
GM Financial - Leadership Mentorship Course
Santander Consumer- Leadership Mentorship Course
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