Customer Service Call Center
Resume:
Michelle Robertson-Lovett
Cottonwood Heights, UT 84121
***********@*****.***
Working in Cashiering or Customer Service and Day Care. I also have customer relations exp Authorized to work in the US for any employer
Work Experience
Call Center Representative
Allstar bowling and entertainment-Draper, UT
February 2022 to November 2024
I answer incoming calls about hours and operations and take birthday parties and add them to the system to have them set up I also blow up balloons and cut ribbons for party host and keep the call center clean Driver
Wasatch Transportation-West Jordan, UT
October 2022 to September 2023
Drive deaf children to and from school
Maintain vans cleanliness
Take roll for kids
Health Ambassador
walmart-S Salt Lake, UT
March 2021 to May 2021
took employees temps as they walked in the door to come to work Cashier
TOP STOP CONVENIENCE STORE-Salt Lake City, UT
December 2020 to March 2021
Take payments for gas and food and drinks
Customer Service
FLOWER PATCH-Murray, UT
January 2021 to February 2021
Take incoming calls from customers to order flowers for valentine's day Customer service
BBSI-West Valley City, UT
October 2020 to October 2020
Worked for a project at sundance catalog taking orders for clothes to furniture Wal-Mart Cashier
Walmart-South Jordan, UT
February 2020 to May 2020
Check customers out at the register and bag items and clean and maintain the register Customer Service Representative/Call Center
Concentrix-Murray, UT
May 2019 to October 2019
• Assisted customers with a warm and professional attitude
• Processed orders, exchanges, customer transactions, and billing
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
Cashier
walmart-Sandy, UT
May 2014 to May 2019
Responsibilities
Ring customers up for purchases
Skills Used
Math and typing and counting. Cash
Van Driver
wasatch transportation-Salt Lake City, UT
July 2014 to December 2017
Responsibilities
Transport deaf chlidren to and from school
Skills Used
Driving first aid and cpr certified
Customer Service
franklin covey-Salt Lake City, UT
November 2014 to January 2015
Responsibilities
answer incoming calls and placing orders for franklin covey day planners Skills Used
customer service
phone skills
computer skills
typing 30 wrds per min
Customer Service Representative
xerox-Salt Lake City, UT
September 2013 to May 2014
Responsibilities
Took Inbound calls from verizon customers and assist with billing questions and activations and upgrades and plan changes
Skills Used
Good customer derive empathy respect and understanding listening to the issue of call and trouble shooting and analyzing issues of call and accts
customer service
c3communications-Salt Lake City, UT
September 2011 to February 2013
*answered incoming calls from humana mbrs
*assisted with premium payments
*gave drug information
*verified plan information
*took G&A complaints
*transferred calls when needed to other departments cashier
NPS-Salt Lake City, UT
January 2011 to February 2012
*worked register
*took credit,cash, check payments for merchandise
*lift up to 80 lbs or more
*count little items and ring up by quantity
Auto Parts Driver
Napa Auto Parts-Salt Lake City, UT
October 2009 to November 2009
*Delivered auto parts to various auto motive mechanic shops.
*did part returns when needed
*light maintenance and handed in gas receipts for fueling the vehicle driver
Wasatch Transport-Murray, UT
January 2006 to June 2006
*Transport disabled children to and from school.
*took role every morning of the children on the van
*kept mileage and gas receipts and handed them in to coordinator Customer Service Representative
Convergys-Murray, UT
January 2006 to June 2006
*Take inbound calls from DIRECT TV customers
*answered programming questions
*took payments for service
*activated and set up programming and direct tv boxes in to the system customer
acs-Sandy, UT
October 2005 to January 2006
*took inbound calls from epic care mbrs
*gave balances on epic care for unemployment, child care, child support customer service
teleperformance-Salt Lake City, UT
July 2005 to October 2005
*took inbound calls from mbna mbrs
*took credit applications over the phone
*gave results of credit application for mbna applications customer service
convergys-Murray, UT
August 2004 to April 2005
*Take inbound calls from DIRECTV customers
*answered programming questions
*took payments for service
*activated and set up programming and directv boxes in to the system Customer Service Representative
teleperformance-Salt Lake City, UT
July 2004 to September 2004
*Take inbound calls for sprint customers.
*took payments for phone service
*activated phones
*did some upselling on monthly promotions and items when the customer was eligible for Cashier
taco time-West Valley City, UT
January 2004 to May 2004
*Took orders at the register and at the window
*worked the food line
*also did dishes
*Cleaned the tables and lobby
Cashier/ Assistant Manager
Foothill Sinclair-Salt Lake City, UT
August 2002 to September 2003
*Took payments at the register for gas and food and beverages and car washes
*stocked the cups and cooler
*swept and moped the floors
*closed out daily reports
*closed out store and opened on the weekends
Education
Diploma
Hillcrest High School - Midvale, UT
June 1991
Skills
• Fast Food (2 years)
• Team Member (10+ years)
• Customer Service (10+ years)
• Customer Care
• Call Center (5 years)
• CSR (5 years)
• Customer Support (5 years)
• Van Driver
• American Sign Language
• Adobe Acrobat
• 10 Key Data Entry
• Delivery Driver Experience
• Computer Literacy
• Childcare
• Cold Calling
• Microsoft Word
• Upselling
• Typing
• Cash Handling
• Food Handling
• Food Preparation
• Microsoft Excel
• Technical Support
• Troubleshooting
• Communication skills
• Sales
• Customer service
• Basic math
• Cash register
• Teaching
• Phone etiquette
• Experience with children
• Cash handling
• Upselling
• Typing
• Hotel experience
• Childcare
• Computer skills
Certifications and Licenses
Driver's License
Additional Information
Skills / Equipment
Adobe Acrobat Flash Problem Solving
Cash Handling Food Preparation Reading Comprehension Computer Literate Inventory Sign Language
Customer Service Teamwork
Email Ten Key, Day Care, Parts Driving, Call Center Keyboarding Windows,8 months experinience of assistant manager experience.
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