Customer Service Representative
Resume:
Albertinia Lewis
Montgomery, AL *****
***********@*****.***
Professional Summary
To secure a professional position in a reputable business where I can continue to develop and enhance my hands- on skills and knowledge in and growing company. Willing to relocate to: Las Vegas, NV - Atlanta, GA Authorized to work in the US for any employer
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate: Anywhere
Work Experience
Certified Nurse Aide
Private Duty-Prattville, AL
January 1994 to Present
• Administer medication • Daily reports, run errands • House chores, cook, bathe clients • Other duties as needed
Customer Service Representative
Bandalier-Remote
November 2019 to March 2025
Seasonal/Answer incoming call provide exceptional customer service troubleshooting chatting documentation solve customer issues de escalate any issues answer faxes and and contact doctors for clients asst clients with applying for service, billing issues and inquiries. Talent Advisor
Surge Staffing-Millbrook, AL
July 2024 to October 2024
Match the right candidates to and employer which best fit the employers and candidate needs and qualifications, Payroll, Drug test candidates,Run background checks on candidates, Help candidates complete applications, Interview candidates, Get new contracts for the company,Email,Fax, Copier machine,Answer multi phone lines. Open and close office. Customer Service Representative
FedEx Express-Montgomery-AL
January 2023 to February 2024
Scan in packages,Run register,ship packages, customer service support,answer multiple phone lines,separate packages,daily tasks
Customer Service Representative
Spirit Halloween/spencer gifts-Remote
July 2020 to January 2024
Answer incoming calls,Respond to emails,listen and respond to customer complaints,reship orders, help customer make online orders, return call back calls to customers, z send customers to the right department heads for escalated calls,provide exceptional customer service to all customers Customer Service Supervisor
Walmart-Montgomery, AL
February 2012 to February 2018
Count podium,fill atm,provide top quality customer service,daily audits,stock,make sure all areas were clean cashier's provide top customer service,run register as needed.
• Greeted customers
Site Supervisor
Securitas Security U.S.A-Montgomery, AL
September 2007 to April 2014
• Monitored surveillance cameras • Ensured safety for all employees • Prepared daily activity reports and ensured all rules were engaged and followed
Education
Bachelor of Science in Nursing/LPN
Herzing University - Birmingham, AL
January 2024 to Present
High school diploma
Trenholm State - Montgomery, AL
March 2019 to August 2020
Associate Degree in Office
ICDC College - Culver City, CA
November 2013 to August 2015
Skills
• Microsoft Office (10+ years)
• Help desk
• Security
• Medical Billing (5 years)
• Marketing (10+ years)
• Vital Signs (10+ years)
• Computer literacy
• Supervising experience
• Hospitality
• Good communication skills
• Leadership (10+ years)
• Restaurant Experience (6 years)
• Technical support
• Healthcare Management (5 years)
• ICD-9 (5 years)
• Training (10+ years)
• Anatomy Knowledge (10+ years)
• Desktop Support
• Memory Care (10+ years)
• Customer Service Skills (10+ years)
• Supervising Experience (10+ years)
• CNA (10+ years)
• Telecommunication
• EMR Systems
• Network Support
• ICD-10
• Customer relationship management (10+ years)
• Word Processing excel (10+ years)
• Typing (10+ years)
• Microsoft Office (4 years)
• dependable
• Medical Terminology (10+ years)
• Sales
• Onsite
• Communications (10+ years)
• Insurance Verification
• fast learner (10+ years)
• Management (10+ years)
• Customer relationship management
• PCA (10+ years)
• Assisted Living (10+ years)
• Cna Certified (10+ years)
• Medical Office Experience (10+ years)
• CPT Coding
• Live chat
• Sales (10+ years)
• HIPAA (10+ years)
• Mac OS
• CRM software
• Able to work under pressure
• Laboratory Experience
• Remote access software
• Hard-worker
• Salesforce
• Catheter Care (10+ years)
• Medical Records
• Cashiering
• Applied Behavior Analysis
• Customer service
• Retail sales (10+ years)
• Account management
• Documentation review
• Behavior management
• Child welfare
• Office Management (10+ years)
• Microsoft Office, supervisor skills (10+ years)
• English
• Software troubleshooting
• Typing
• Excellent customer service skills
• Medical Coding
• Receptionist (10+ years)
• Leadership Experience
• Cash handling (10+ years)
• Windows (10+ years)
• self-motivated
• Key Holder (10+ years)
• Cash Handling (10+ years)
Certifications and Licenses
LPN
CNA
Guard Card
First Aid Certification
State Tested Nursing Assistant
CPR Certification
AED Certification
BLS Certification
Contact this candidate