Office Services Customer Service

CHAMISHA REED

**** *. ********** ****, *******, IL 60624 · Ph 872-***-****

**********@*****.*** ·

Seeking career opportunities in which I may be able to utilize my Customer Service experience and leadership skills to secure a long-term position with a company where I can grow and develop. EXPERIENCE

NOV 2022-CURRENT

ADMINISTRATIVE ASSISTANT, REED CONSTRUCTION

• Answering incoming calls

• Create tickets for workplace service requests.

• Manage documentation including mail, ordering business cards for employees, office services signage and sending and receiving mail.

• Manage domestic & international shipping requests for tech infrastructure teams & other departments as needed.

• Travel Expense Reporting

• Booking travel

• Checking in guests, candidates and new hires

• Prepare, review & submit Office Services Expense Reports via SAP Concur

• Coordinate catering for daily breakfast, weekly happy hours, meetings, town halls & other on-site special events as needed.

• Organize off-site Special Events

• Facilitates the distribution of equipment and initial on-boarding materials for new hires and interns.

• Activate, deactivate and replace security badges for new hires, employees & summer interns.

• Off Boarding former employees and Interns

• Order office supplies as needed.

• COI

SEPT 2018- 2022

RECEPTIONIST/ADMIN, CHICAGO TRADING COMPANY

• Answering incoming calls

• Create tickets for workplace service requests.

• Manage documentation including mail, ordering business cards for employees, office services signage and sending and receiving mail.

• Manage domestic & international shipping requests for tech infrastructure teams & other departments as needed.

• Travel Expense Reporting using SAP Concur

• Checking in guests, candidates and new hires

• Prepare, review & submit Office Services Expense Reports via SAP Concur 2

• Coordinate catering for daily breakfast, weekly happy hours, meetings, town halls & other on-site special events as needed.

• Organize off-site Special Events

• Facilitates the distribution of equipment and initial on-boarding materials for new hires and interns.

• Activate, deactivate and replace security badges for new hires, employees & summer interns.

• Off Boarding former employees and Interns

• Order office supplies as needed.

JUNE 2016 – SEP 2018

SHIFT MANAGER/ADMIN, FERRERO CORP (NUTELLA FLAGSHIP STORE)

• Assisted in interviewing applicants

• Addressed & resolved customer complaints

• Organized staff schedules & workloads to maximize productivity

• Called in replacements in the event of an employee call offs or no shows

• Created power points, training manuals and shift logs

• Supervised team members to safeguard quality of service and food safety

• Engaged with customers to ensure they were satisfied with customer service experience

• Managed cash registers and restaurant safes

• Scheduled team meetings

• Operated social media web pages

• Hosted orientation & employee training sessions

• Assisted with inventory management

• Assigned daily responsibilities to employees on shift

• Balanced and closed register at the end of shift

• Ordered general restaurant supplies

JUNE 2012 – SEP 2016

SHIFT SUPERVISOR, STARBUCKS COFFEE

• Managed cash intake, counting out registers at the open & closing of shifts

• Promoted specials, sales and new products

• Handled food/beverage orders

• Delegated tasks and duties to teammates on designated shifts.

• Cleaned & organized retail space as needed

• Cross trained employees to work different roles within the store.

• Conducted Inventory audits.

• Reported behavioral issues, customer complaints and other significant issues to upper management.

EDUCATION

JUNE 2012

HIGH SCHOOL DIPLOMA, NORTH LAWNDALE COLLEGE PREP

3

SKILLS

• Organization

• Time Management

• SAP CONCUR

• MICROSOFT 365 OFFICE SUITE

• Problem Solving

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