Customer Service West Monroe

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Christopher Hickman

West Monroe, LA EMAIL: *****************@*****.*** MOBILE: 318-***-**** Professional Summary

Accomplished marine industry professional with over 35 years of experience, including ownership and general management at McCarty's Marine. Proven expertise in managing sales and service departments, customer relations, and inventory control. Currently serving as a Lead Marine Technician and Electronics Installer at Morris Marine, with certifications from Mercury, Mercruiser, Suzuki, Yamaha, Minn Kota, Garmin, and Lowrance. Adept in troubleshooting, technical repair, and upholding high standards of customer service and quality control. Skills

Marine Engine and Electrical Diagnostics Computer Literacy Troubleshooting and Repair Mechanical and Technical Knowledge Customer Service and Relations Inventory and Sales Management Leadership and Team Management Leadership and Team Management) Work Experience

Morris Marine - West Monroe, LA 02/2020 – Present

Lead Marine Technician and Electronics Installer

Perform comprehensive diagnostics, repairs, and maintenance on a wide range of vessels, including new, used, and customer-owned boats, ensuring optimal performance and safety.

Utilize technical expertise to identify required parts through detailed parts diagrams and industry-standard inventory systems, managing ordering and procurement processes efficiently.

Install and configure marine electronics, including GPS systems, fish finders, and communication devices, following National Marine Electronics Association standards to guarantee accurate setup and functionality.

Collaborate with other technicians and staff to address complex technical issues, providing solutions and recommendations to improve service delivery and customer satisfaction.

Stay current with industry advancements and new technologies to maintain a high level of technical proficiency and apply best practices in marine electronics installation and repair. McCarty's Marine - West Monroe, LA 08/1997 – 02/2020 Owner / General Manager

Spearheaded the daily operations of McCarty's Marine, including oversight of both sales and service departments, to drive business growth and enhance operational efficiency.

Managed inventory for new boats, outboard motors, and associated parts, ensuring optimal stock levels and timely ordering to meet customer demand and maintain product availability.

Cultivated and maintained strong customer relationships by addressing inquiries, resolving issues, and providing exceptional service, thereby enhancing customer loyalty and retention.

Led and motivated a diverse team of employees, including service technicians and sales personnel, through effective leadership, training, and performance management to achieve organizational goals.

Coordinated with manufacturers and parts representatives to negotiate terms, manage service agreements, and stay updated on product developments and industry trends.

Administered financial aspects of the business, including accounts receivable and payable, to ensure accurate and timely processing of transactions and maintain financial health. 2

United States Army / United States Army Reserves - Fort Hood, TX 08/1993 – 07/1997 Avenger Team Leader

Led a team responsible for the operation and maintenance of the FIM-92 Stinger missile system mounted on the M2A2 Bradley Stinger armored personal carrier, ensuring high levels of operational readiness.

Provided advanced training on missile systems and combat tactics, focusing on enhancing soldiers' technical skills, physical fitness, marksmanship, and overall combat preparedness.

Conducted regular drills and evaluations to maintain peak performance standards and readiness, contributing to the unit’s operational effectiveness and mission success.

Recognized for exceptional leadership and dedication, receiving multiple certificates of achievement and the Army Commendation Medal for outstanding service and contributions. McCarty's Outboard Motor Repair - West Monroe, LA 05/1988 – 01/1989 Technician Apprentice

Gained foundational skills in marine engine troubleshooting and repair through hands-on experience and mentorship from senior technicians.

Assisted with basic dealership operations, including parts identification, inventory management, and customer service tasks, developing a strong understanding of marine repair processes and customer interactions.

Performed janitorial duties and general maintenance to support the smooth operation of the repair facility and contribute to a clean and organized work environment.

Acquired knowledge in basic mechanical and electrical repairs, providing a solid base for future technical roles within the marine industry.

Certifications

Mercury Certified Technician

Mercruiser Certified Technician

Yamaha Certified Technician

Garmin Certified Installer

Garmin Trolling Motor Technician

Lowrance Trolling Motor Technician

Minn Kota Certified Trolling Motor Technician

National Marine Electronics Association Certified Installer

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