Customer Service Representative

Kaylee Hudson

Pittsburgh, PA ***** ****************@******.*** 412-***-****

Professional Summary

Experienced customer service professional with a proven track record of exceeding performance metrics and delivering top-tier service. Demonstrated success in supporting large-scale transitions, including corporate mergers and digital platform rollouts. Skilled in resolving technical issues and fostering positive customer experiences in fast-paced environments.

Professional Experience

Customer Service Representative

PNC Bank / National City Bank - Pittsburgh, PA July 2021 - Present

- Played an integral role in the successful merger of a new company into PNC's operations.

- Contributed to the launch and optimization of a new online banking experience.

- Consistently achieved and exceeded company metrics, including call handling, customer satisfaction, and issue resolution benchmarks.

- Provided expert-level support for troubleshooting technical issues, ensuring a seamless customer journey.

- Maintained strict adherence to scheduling and compliance standards. Central Sterile Technician

Monongahela Valley Hospital - Monongahela, PA November 2019 - July 2021

- Coordinated the cleaning, decontamination, and assembly of surgical instruments.

- Ensured the availability of properly sterilized equipment for daily procedures.

- Supported surgical and related departments through efficient supply management. ER Registrar

Jefferson Regional Medical Center - Jefferson Hills, PA November 2018 - November 2019

- Managed patient intake, registration, and data entry for emergency department visits.

- Monitored bed availability and coordinated patient transfers and discharges.

- Maintained accurate medical records and ensured compliance with hospital policies. Education

High School Diploma, General Studies

Brashear High School - Pittsburgh, PA January 2010 - June 2012 Skills

Customer Service & Support, Corporate Mergers & Online System Rollouts, Technical Troubleshooting, Schedule Adherence & Performance Metrics, Healthcare Administration, Microsoft Word, Hospital & Clinical Operations

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