Front Desk Financial Aid

Jaswick Foster

****-*****@*******.***

** ********** ******** ******, ******* Bay, St. James, Jamaica 876-***-****

Objective: Dedicated professional with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals.

Education: Bachelors of Science Degree

Mona School of Business

Finance and Accounting

University of the West Indies, Jamaica, W.I.

Cert. Talent Management/Selection-2019

Anahuac University.

Diploma- Supervisory Management-2021

HEART/NSTA

Work Related Experience:

Intake Specialist/ Financial Aid-A.C.S/University of Phoenix –Mangrove Way, Montego Freeport 2006-2009.

Assists students and parents in completing the required documents for financial aid

Processes incoming documents electronically, and assists staff in administering federal and state aid programs

Advises students about financial aid eligibility and application procedures in accordance with individual information, needs or situation;

Provides good customer service; responds to student and parent inquiries accurately and timely

Maintains a working knowledge of all federal, state, and University programs administered by the Financial Aid Office;

Assists with electronic processing of internal and external forms related to Federal Work Study;

Assists Verification Specialist in verification of documents and consistency of data; resolves problems related to incorrect data

Answers office emails; processes outside scholarships.

Rooms Division, Riu Resorts and Hotels, Mahoe Bay, St. James, 2009- 2015

Rooms Division Operations: Front Desk Operations /Income Auditor/Night Auditor/Night Manager/

Prepare a summary of cash, cheque and credit card activities, reflecting the company's financial performance for the day.

Responded to and implemented guest feedback to achieve positive outcomes and high levels of customer satisfaction.

Planned, directed and coordinated service delivery across operational departments, exceeding guest expectations.

Kept front desk organized, clean and presentable to maintain an excellent first impression for guests.

Handled guest complaints in a polite and friendly manner, providing effective solutions to maintain customer retention.

Successfully maximized revenue through excellent sales techniques, upselling and negotiation.

Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.

Oversaw group bookings and meeting room bookings to avoid scheduling mishaps by reviewing schedules daily.

Monitors the current status of discounts and other promotional programs

Verify all accounts postings and balances made during the day

Monitors all areas of the company to ensure adherence to proper standards

Acts as a primary agent to ensure service satisfaction and recovery

Coordinates the implementation of emergency procedures in the absence of the Executive committee

Reservation, inventory management and Room allocations

Beaches and Grand Pineapple Resorts, Reservations and Sale Executive, 01/2016 – 09/2016

Worked with hotel staff to accommodate guest requests for specific room locations and amenities.

Monitored local events and local market news to forecast impact on demand calendars.

Addressed overbooking on specific room types, working with customers to adjust accommodations.

Maintained in-depth knowledge of key competitor hotels and venues and suggested competitive new promotions and services to upper management.

Mastered company pricing strategy to maximize opportunity during peak and off-peak periods.

Received incoming reservations inquiries and updated existing bookings in line with established policies and procedures.

Processed payments and sent confirmation details to customers via email or mobile app.

Negotiated rates and up sold rooms to increase occupancy and maximize revenue.

Assisted customers with finding favorable rates for desired reservation dates, times and locations.

Booked and managed hotel reservations, employing company policies to handle cancellations and complaints.

Assisted customers with confirmation of ground and air travel, hotel accommodations and recreational activities.

Secrets Wild Orchid, Secrets St. James and Breathless Resorts and Spa-2016-2022

Rooms Division Operations: Operation Manager, Manager on Duty/Front of House Manager/Head of PBX Department

Work closely with other areas of the hotel taking the role of project lead as required and ensuring that a coordinated approach is taken

Deliver workshops and side by side coaching to develop the wider team

Act as the central point of contact on all call routing issues impacting all contact channels, providing expert advice to all users

Be accountable for any first line faults that occur within the Avaya platform ensuring key stakeholders are engaged and all possible steps are taken to minimize Call Centre disruption

Actively participated in recruitment process, contributing to key recruitment decisions to ensure the company delivered consistently exceptional results.

Managed staff training and onboarding, coaching in customer service techniques, best practices and complaint management.

Manage the Guest Satisfaction Survey

Manage Operational performance to meet key performance Indicators and service level agreements

Managed reception staff schedules, coordinating based on budgets, busy front desk periods and contracted hours.

Motivate team through relationship building and real time coaching

Ensure proficient training, professional development and employee engagement is sustained in order to prepare, grow and retain employee

Collaborate with other departments within the organization to properly resolve issues.

Manage and supervise a team

Contribute to revenue maximization through non package revenue management

Nexus Tours/Sunwing, Treasury Officer/Accounting Assistant 01/2023- Present

Manage the inflow and outflow of cash

Bank Reconciliation

Liquidate all credit and cash transactions

Audit all transactions

Manage all refunds requests within company standards

Manage all authorized discounts

Skills:

Excellent interpersonal and negotiating skills

Strong mentoring and relationship building skills

Strong Budgeting and cost control skills

Analytical and critical thinker

Strategic and technical resources

Training, coaching, recognition and performance evaluation skills

Developing and managing services and quality standards

References: Available upon requests

Endeavours Crescent

Dunbar, Montego Bay

St. James

To the Human Resources Director

GCG Group

Montego Bay, St. James

Dear Sir/Madam,

As an ambitious professional with organization proficiency and extensive experience in Management. I’m writing to explore the possibility of seeking employment with your organization as your Administrative Officer Level 4. My experience and knowledge are key attributes that will allow me to contribute to the overall objectives and success of your company.

I thrive regardless of the pace of the work that I’m contributing towards. I have advanced proficiency in English, both written and oral communication skills, experience in managing others, including performance management where necessary, skill in establishing & maintaining effective working relationships across departments, advanced analytical and problem-solving skills, strong systems knowledge, I am comfortable sourcing data across multiple systems to deliver comprehensive reporting and analysis, and I am able to work independently with efficient time management skills.

I have skilfully balanced organization objectives and productive relationships, strategising while recommending ways to achieve and maintain a competitive business edge. My critical thinking and communication skills have supported my professional growth.

Please see attached a copy of my resume for your perusal.

Regards

Jaswick Foster

Contact this candidate