Home Maker
Resume:
Katlynn Brown-Payton
Fort Collins, CO *****
*****************@*****.***
Professional Summary
I am a home maker looking to find full time work at a business that matches my skills. Authorized to work in the US for any employer
Work Experience
Homemaker
Fort Collins, CO
August 2023 to Present
1. Manage monthly/ weekly budget
2. Make sure bills are paid accurately and on time 3. Manage household schedule, including but not limited to appointments, daily routine and events 4. Complete general household tasks such as cleaning, cooking and simple maintenance of utilities. 5. Assure open lines of communication are always available Office/Shop Assistant
Architectural Sheet Metal and Panels-Fort Collins, CO May 2023 to August 2023
1. Sort orders into appropriate statuses
2. Answer phones and help clients
3. Place orders for material to vendor
4. Place orders for clients
5. Educate clients and possible clients about sheet metal and metal roofing products 6. Make and place quotes for clients based off of cut lists, shop drawings and eagle views 7. Print and record receipts at the end of the day 8. Print, close and report batch at the end of the day 9. File papers
10. Print, record and save weekly POs
11. Assist shop with handing out and delivering out client orders in the system and in person Command Center Specialist
Floor and Decor-Timnath, CO
August 2022 to May 2023
1. Run morning audit reports
2. Audit orders in warehouse to ensure they are correct before being picked up 3. Receive shipments from multiple carriers such as UPS, FedEx and RNL 4. Create shipments
5. Contact customers when orders are ready
6. Contact customers when there is an issue with their order and help them solve said issue 7. Take phone calls
8. Check in customers who come to pick up orders
9. Coordinate with warehouse to make sure orders are picked and delivered out in a timely fashion Delivery Driver/Independent Contractor
Grubhub for Drivers-Fort Collins, CO
June 2021 to April 2023
1. Make and set schedule
2. Make best decisions on which orders to take
3. Pick up and deliver orders in a timely manner
4. Use problem solving skills to determine which route and order to deliver orders 5. Track mileage
6. Follow customer's directions and requests
7. Assist customers and answer questions in regards to their orders 8. Balance funds and keep records for tax purposes Office Assistant/ Reservation Specialist
Ashcroft Pet Resort-Fort Collins, CO
January 2021 to May 2021
1. Answer phone and email inquiries regarding programs such as pet hotel, doggy daycare, and grooming. 2. Make reservations for said programs.
3. Contact current guests regarding, pet reservations, immunizations and billing. 4. Assist throughout the front office as needed.
5. Set up profiles and new reservations for new guests, also up selling of package deals and extra services. 6. Give tours of property and explain programs to potential guests. Customer Service Representative
Radial
November 2020 to January 2021
• Work with customers or guests with multiple accounts (Aeropostal, Nautica, Kate Spade, Air Dr, Aqua true and Lipozene)
• Help set up continuities and cancel continuities
• Assist customers with order tracking
• Assist customers with ordering, cancelling and replacing orders
• Assist customers with in store complaints
• Handle warranties
• Leave detailed notes of every call
Telemarketer/ Front Office Assistant
Allstate Insurance-Fort Collins, CO
May 2020 to September 2020
1. To call potential or past clients to see if they would like a home,auto or bundled quote for insurance. 2. To set appointments and callbacks for the insurance agents 3. To answer the phone and take messages, transfer or schedule appointments for clients 4. To know the agent's schedules in order to better assist them with time management and their work Customer Service Representative
Otterbox-Fort Collins, CO
March 2020 to March 2020
I was just finishing training when the virus struck and the governor issued the stay at home order. They had to let all of their temps go for the time being due to no fault of our own. Customer Service Representative
Constant Contact-Loveland, CO
May 2019 to August 2019
Assess customer needs using active listening
Help customers draft and design advertisements and emails for their businesses using software and computer programs from our company
Guide and educate customers on what extras or upgrades would be best for them and their business Help customers solve problems and issues if they arise Student
Front Range Community College-Fort Collins, CO
August 2016 to April 2017
Going for general associates of arts with a psychology designation Senior Resolution Supervisor
Xerox-Greeley, CO
February 2015 to January 2016
• Worked with upper management and QA to ensure that metrics are being met by all team members
• Came up with plans for team to run more efficiently
• Kept track of team members schedules and attendance
• Enforced companies policies
• Proactively listened to team member's calls and coached accordingly
• Assisted agents with escalated situations and helped members who needed a higher level of assistance than could be provided by regular agents.
• Kept records and performed callbacks for members with resolutions. Education
High school diploma
Windsor High School
2010
Skills
• Driving
• Telemarketing
• Personal assistant experience
• Personal Assistant Experience
• Analysis skills
• Mobile devices
• Email Marketing
• Technical Support
• Cash handling
• Technical support
• Sales
• Customer service
• Constant Contact
• Quality assurance
• Salesforce
• Supervising experience
• Front Desk
• Data collection
• Data management
• Negotiation
• Inside sales
• Office management
• Leadership
• Training & development
• Software troubleshooting
• Restaurant experience
• Administrative Experience
• Customer Service
• Cash register
• Research
• Conflict management
• POS
• Software Troubleshooting
• Social Media Management
Certifications and Licenses
CPR/AED (Children and adults)
Driver's License
Additional Information
Qualifications
• Established customer service oriented skills
• In depth understanding of active listening
• Ability to use critical thinking
• Skilled in being socially perceptive
• Understanding of Sound judgment and able to make correct decisions
• Very proficient at troubleshooting
• Familiar with Microsoft Systems
• Ability to type up to 65 WPM
Contact this candidate