Business Intelligence It Manager

CHRIS KENNEDY

Plano, TX – ***** – 972-***-**** - *****@*****.*** – www.linkedin.com/in/chriskennedydfw

IT Manager

User Support & IT Operations - Vendor & Stakeholder Management - Data Management & Business Intelligence - Enterprise Software & Automation - Cybersecurity & Compliance - Infrastructure & Systems Management

Information Technology

Networking Literacy

Technical Troubleshooting

System/Server Optimization

Business Development

Performance Analysis & Improvement

Relationship Building

Technology Leadership

Dynamic professional with extensive experience developing ways to increase network efficiency, responding to network anomalies, and managing network related challenges

Demonstrated success in troubleshooting networks, tracking equipment inventory, maintaining systems, and preparing technical documentation.

Proven track record of establishing and following all standards and policies to boost operational effectiveness and control.

Adept at leading and supervising cross-functional teams of experts to achieve all set organizational objectives.

Proven ability to identify and isolate challenges and devise solutions to remediate complex network issues.

PROFESSIONAL EXPERIENCE

Labora Group, Inc. – Dallas, TX 01/2023 – current

IT Manager

Global IT Infrastructure & Connectivity: Designed and maintained a high-availability IT infrastructure across operations in the U.S., Switzerland, London, Costa Rica, and Italy ensuring seamless remote access, cloud integration, and network reliability for global stakeholders.

Cybersecurity & Compliance: Implemented a zero-trust security framework, enforcing multi-factor authentication (MFA), endpoint protection, and encrypted communications to safeguard sensitive financial and operational data. Ensured compliance with GDPR, Swiss data privacy laws, and U.S. cybersecurity regulations.

Cloud & Digital Transformation: Led the migration to Microsoft 365, Azure, hybrid solutions, improving operational efficiency, security, and scalability across all regions. Automated data backup and disaster recovery processes, ensuring 99.9% system uptime.

Financial Systems & Business Intelligence: Integrated and optimized portfolio management, accounting platforms, enhancing data synchronization. Supported AI-driven analytics to provide real-time financial insights.

Vendor & IT Governance Management: Negotiated and managed global IT service contracts, optimizing costs while ensuring high service levels from cloud providers, cybersecurity firms, and software vendors. Established uniform IT governance policies for all locations.

Executive & VIP IT Support: Provided high-touch technical support for executives and UHNW family members, ensuring secure access to financial systems, communications, and travel IT security. Implemented secure mobile device management (MDM) for encrypted messaging and confidential transactions.

DKB INNOVATIVE – Frisco, TX 06/2020 - 12/2022

Tier 3 Network Engineer Sr. Onboarding Engineer

I was the Lead Engineer on customer projects, conducted knowledge transfer meetings with clients, frequently scheduled and set agenda for project planning meetings. Managed top tier projects from design through to completion and conducted day-one support and technical oversight for Support Desk team. Work directly with clients and internal management to review project closure and satisfaction surveys. Promoted to client onboarding lead engineer within the vCTO Team and advanced to Senior position. Formulated standard operating procedures and checklist for strategic workflows and accurate network documentation collection.

Network infrastructure refreshes with end-of-support hardware to redundant 10G backbone infrastructure using Meraki hardware

M365 Tenant migrations with SSO and MFA integration

RDS Farm deployments and federation projects

Onboarding for large diverse client’s complete documentation and solutioning with vCIO and client.

On premises network transitions to virtual and or cloud presence using Microsoft Azure, VMWARE or Hyper- V technologies.

CORPORATE DATA SOLUTIONS, INC. - Richardson, TX 2007 - 2020

Engineer Manager

Oversee entire corporate financial operations, such as creating budgets, preparing invoices, and placing purchase orders to ensure seamless workflow. Lead a team of cross-functional experts, comprising of operations manager, business manager, and senior engineer to achieve organizational objectives. Interact with commercial clients to identify their business needs and provide best alternative technology-based solutions regarding PC and server maintenance, voice/telephony support, and employee training on software and systems. Evaluate pending service reports and assess network engineering plans to ensure compliance with defined standards. Uncover technical errors, troubleshoot bugs, and optimize installed systems as well as upgrade prevailing systems according to modern needs. Track system uptime and maintain functionality to secure on premise and cloud functions/data.

Streamlined business activities by formulating technical standards along with offered expert-level support in migration efforts to future technology infrastructure.

Expanded business with 80 clients and six engineers within three years.

Efficiently designed and executed client onboarding to cloud services and implemented secure environments.

Established business units that directly support petroleum field technologies.

ITWORKS365 - Addison, TX 2004 - 2006

Director Healthcare IT Services

Headed a team of six field technicians, two sales engineers, and a voice services agent guided professionals in performing assigned tasks to assure the timely completion. Spearheaded entire project operations from conception to completion within time, quality, and budget frameworks to achieve anticipated objectives. Built long- lasting relations with corporate executives from diverse companies, such as Microsoft, AT&T, Verizon, Dell Business, and HP that enhanced business effectiveness.

Successfully designed IT solutions for medical practices and assigned project matrix for each client.

Portraying clients’ needs through documentation and providing executive leadership to field engineers for

designing innovative concepts for new/onboarding clients and practices.

Technical Proficiencies

Software:

ConnectWise, Automate, NetSuite, DarkTrace, ArticWolf, Kaseya, Auvik, LionGard, Salesforce, ITGlue, Monday.com, Slack, Zoho, Remote Desktop Services, MAC OS, M365, VMware, vCenter and ESX, Adobe Suite, Autodesk, SolarWinds, Citrix, AWS, Azure Platforms, Microsoft Server Platforms and Technologies including (Windows Server 2008-2019, TCP/IP, DNS, and DHCP), SCOM or WhatsUp Gold, HPE server and storage technologies, Microsoft SQL Server, SSL, UC, PKI Infrastructure, Datto, Wasabi, Perch, SentinelOne, AutoElevate, ThreatLocker, PCI DSS, HIPAA Audits

Hardware:

Network Routers, Cisco/Meraki, SonicWall, Fortinet, SMB HP, Ubiquiti Networks,

Complete System Assembly/Builds, PC/Server Maintenance, Network rack and stacking, Low Voltage cabling (Cat5/6)

EDUCATION AND CERTIFICATIONS

University of North Texas, Denton, TX Business Computer Information Systems

Certifications

CompTIA Fundamentalist – InfoSec - Microsoft Small Business Specialist - VMWare Certified Reseller / Sales Engineer

3CX Certified Reseller / Sales Engineer

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