Customer Service Representative

Tiffany Perkins

**************@*****.*** 407-***-**** Casselberry, FL

SUMMARY

Dynamic professional with 13 years of experience, seeking a Customer Service Representative role. Proven track record at AT&T in handling customer inquiries and resolving complaints efficiently, adhering to SLA deadlines. Strong skills in communication, problem-solving, and customer support, with extensive experience in call center environments and remote access software.

WORK EXPERIENCE

Sears Longwood

Admin Assistant 2012 - 2014

• Provided comprehensive administrative support to the management team, including scheduling meetings, managing correspondence, and maintaining organized filing systems to enhance office efficiency and productivity. NewSouth Window Solution Altamonte Springs, FL

Service Coordinator Sep 2022 - Present

• Answer and direct phone calls, ensuring efficient communication flow and prompt response to inquiries.

• Organize and schedule appointments, maintaining a well-coordinated calendar for service activities.

• Assist in preparing regular reports and manage logistics by ordering service parts and routing service technicians. Providence Assisted Living Maitland, FL

Lead Med Tech Feb 2020 - Aug 2022

• Supervised staff in both memory care and assisted living, ensuring adherence to protocols and quality care standards.

• Monitored and documented patients' medication intake, delivering daily reports to the on-site nurse and site manager.

• Managed patient health by addressing adverse medication reactions and conducting basic check-ups. AT&T Longwood, FL

Customer Service Representative Mar 2019 - Jan 2021

• Responded to customer inquiries through email and chat, delivering prompt and accurate information.

• Provided expert assistance, ensuring customers received comprehensive and correct details for their queries.

• Resolved customer complaints efficiently, consistently meeting Service Level Agreement (SLA) deadlines. Atria Senior Living Sanford, FL

Medical Technician Jan 2014 - Dec 2019

• Administered prescribed medications to patients and maintained accurate medical records under the supervision of medical staff.

• Provided direct patient care, including bathing, dressing, and feeding, ensuring comfort and dignity.

• Assisted in patient examinations and treatments, supporting healthcare professionals in delivering effective care. EDUCATION

Lyman High School

Diploma of Higher Education, All required

Longwood, FL

May 1996

CERTIFICATIONS

CPR Certification

SKILLS

Call Center • Remote Access Software • Data Entry • Communication • Customer Service • Problem-Solving • Time Management • Leadership • Lan • Active Directory • Desktop Support • Customer Service • Tech Support • Network Support • Customer Support • Help Desk • Windows • Service Desk • Technical Support • Helpdesk Support • Memory Care • Customer Service Skills • Billing • Communication Skills • Empathy • Active Listening • Patience • Conflict Resolution • CRM Software Proficiency • Attention to Detail • Multitasking

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