Administrative Assistant

Randi Chugg

Administrative Professional

**********@*****.*** Wilsonville, 97070, USA 503-***-**** https://www.linkedin.com/in/randi-c-108609b5

Summary

Dynamic Administration Professional with over 10 years of experience in customer service and office administration. Proven expertise in managing administrative tasks, processing payroll, and maintaining client records, with a previous role involving the management of 250+ calendar events. Notably improved operational efficiency in previous positions. Excellent communicator dedicated to enhancing organizational effectiveness and client relations, ready to contribute to the success of your team. Work Experience

Office Administrator, Brightside Home Solutions, Tigard, USA 12/2024 – 02/2025

Answered phones and provided exceptional support to callers and staff. Downloaded new orders and organized files in Google Drive for efficient access. Processed payroll in QuickBooks, ensuring meticulous accuracy. Obtained a notary license for Oregon and Washington, enhancing service capabilities.

Supervisor: Miranda Smith, HR Manager

Phone number: 844-***-****

******@*****************.***

Reason for leaving: Position was allocated to one person/Medical issues Patient Services Specialist, Providence Medical Center, Newberg, USA 08/2024 – 10/2024

Responded to phone calls and effectively routed messages. Scrutinized schedules for precision and booked appointments. Verified insurance and personal information, ensuring accurate patient records. Supervisor: Sidney Hustiz, Clinic Manager

Phone number: 503-***-****

*.******@**********.***

Reason for leaving: Termination, performance was not up to their standards. Position hired for was in clinic and I was told the day I started that I would be moving to a 100% remote position, which is not what I applied for. Customer Service Representative, Ace Handyman Services, Tigard, USA 12/2023 – 06/2024

Operated as an individual franchise. I had a remarkable 98% closing rate. Maintained customer balance and processed leads promptly to maximize service efficiency.

Supervisor: Somaly, Office Manager

Phone number: 503-***-****

Reason for leaving: Performance was not up to their standards; wanted a 100% closing rate, unfortunately that was not possible as this is an overpriced service in an over saturated market.

Account Manager, LIFETOUCH/SHUTTERFLY, Wilsonville, USA 06/2023 – 12/2023

Oversaw a calendar of 250+ school picture days, ensuring effective scheduling. Collaborated with schools for verification and streamlined scheduling processes. Supervisor: Heather Cooper, Photo Manager

Phone number: Unlisted due to office closure.

Reason for leaving: Termination, was blamed for a mistake that was made by the sales representative. Office was closed by corporate office 6 months later. Customer Service/SPEC Customer Success, Freedom Mortgage, Beaverton, USA 12/2020 – 03/2023

Progressed from CS1 to CS4 in just 8 months, demonstrating quick adaptability. Managed customer calls regarding payments and loss mitigation effectively. Supervisor: I had several different supervisors during my time here, I don’t recall any of their names.

Phone number: Corporate Office 855-***-****

Reason for leaving: Medical

Client Specialist/Account Manager, RedBell Real Estate, Midvale, USA 05/2018 – 04/2020

Oversaw 40-80 clients and maintained robust communication with real estate agents.

Conducted training sessions for clients on platform usage, enhancing user experience.

Supervisor: Sarah Koontz, Account Manager Supervisor Phone number: Corporate Office: 800-***-****

Reason for leaving: Moved to Oregon

Customer Service Representative-Fulfillment, RedBell Real Estate, Midvale, USA 11/2016 – 12/2017

Managed incoming and outgoing calls to agents, ensuring clear communication. Executed quality control of orders to guarantee customer satisfaction. Supervisor: Millie Benson, Valuations Supervisor (Currently no longer employed with the company)

Phone number: Corporate Office 800-***-****

Reason for leaving: I moved to Montana, but continued working for the company as a Remote QC reviewer. When I had the opportunity to move back to Utah, I was promoted to Account Manager.

Customer Service Representative, Front Desk agent, Massage Envy, Union, USA 03/2016 – 11/2016

Confirmed and booked appointments, streamlining client scheduling. Maintained client records and assisted with upselling memberships to enhance retention.

Supervisor: Colby, Clinic Manager (Unsure if he is still working there) Phone Number: 801-***-****(Sandy location, Midvale location is permanently closed)

Reason for leaving: Found employment with another company for much higher pay.

Cosmetics and Fragrance Sales Associate, Dillard's, Ammon, USA 06/2013 – 03/2014

Executed daily sales of cosmetics and fragrances, achieving high sales targets. Conducted weekly inventory reviews to maintain stock accuracy. Supervisor: Amy (However I had several other supervisors as well) Phone number: 208-***-****

Reason for leaving: Unable to reach the stores ridiculous individual sales numbers. Each individual had a monthly/daily sales quota that was impossible for most employees to meet as the store had very little foot traffic and where I was located in Fragrances, no one is coming in to buy a bottle of perfume everyday.

Cosmetics and Fragrance Sales Associate, Macy's, Ammon, USA 02/2013 – 06/2013

Managed sales and inventory of cosmetics and fragrances, contributing to store performance.

Supervisor: I had several, cannot recall any names. Phone Number: 208-***-****

Reason for leaving: Was falsely accused of tampering with a product tester. Retail Sales Associate/Lead Audit, Kohl's, Ammon, USA 03/2006 – 03/2007

Supervised associates during inventory management to ensure efficiency. Managed cash office resolutions and executed daily deposits meticulously. Supervisor: I had several, I don’t recall any names. Phone Number: 208-***-****

Reason for leaving: Medical issues

Office Administrator, Laura Chugg, MSW, Pocatello, USA 03/1992 – 06/1998

Performed general office duties including billing and filing accurately. Managed schedules for multiple therapists to optimize appointment availability. Supervisor: Laura Chugg, Owner

Phone Number: Office is closed

Reason for leaving: Office closed as the owner was unable to work due to a medical diagnosis.

Education

Some college, Business Management, University of Phoenix, Remote, USA 01/2007 – 12/2008

Certified Nursing Assistant, Nursing, Eastern Idaho Technical College, Idaho Falls, USA

01/2004 – 12/2005

CNA and MedTech certification, both have now expired. Some college, Pre-Veterinary Medicine, Idaho State University, Idaho Falls, USA 04/2001 – 06/2003

High school diploma, Pocatello High School, Pocatello, USA 09/1995 – 06/1997

Skills

Languages

English Native

References

Veronica Dunlap

Administrative Assistant,

**********@*****.*** 971-***-****

Friend and former colleague

Debra West

Customer Service Manager, JCPenney

*********@***.*** 208-***-****

Friend and former colleague

Tena Christensen

Floral Manager, Smith’s Food and Drug

**********@*****.*** 208-***-****

Sister, former colleague and former supervisor.

Peter Gabriel

Semiconductor tool maintenance/EPI, INTEL

*****************@*****.*** 503-***-****

Boyfriend

CRM software Presentation skills Google Suite Microsoft 365 AP/AR Office management Customer service Organizational skills Help desk skills Multi-line phone system

Licensed Public Notary in Washington, Oregon, and Idaho BLS certification Medical terminology Quickbooks CNA experience

Medical office experience Quick learner Hyper Organized Incredibly Efficient Meticulously Detailed Punctuality Reliable Team Player Able to Work Independently Leadership Skills Cleanliness Empathetic Compassionate Works Well Under Pressure Able to Work in Fast Paced Environments EPIC training Microsoft Office

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