Customer Service Social Media

Owner & Manager

Neha Vastralaya, Janakpur, Nepal

(2014 — Present)

Founded and currently manage a successful clothing store specializing in women’s fashion, casual wear,

activewear, or a mix of various categories, providing high-quality products and personalized customer service.

Inventory Management: Oversee purchasing, inventory control, and product assortment to ensure a diverse and

stylish collection of clothing, shoes, and accessories that meet customer demands. Maintain accurate stock

levels, monitor trends, and plan seasonal collections.

Retail Operations: Supervise daily store operations, including opening/closing procedures, cash handling, and

ensuring a clean, organized, and inviting shopping environment.

Customer Service Excellence: Provide personalized shopping experiences, helping customers with product

selections, sizing advice, and styling tips. Maintain a high level of customer satisfaction through attentive

service, loyalty programs, and resolving any complaints or concerns.

Staff Management: Recruit, train, and manage a team of [number] employees. Provide leadership, training, and

motivation to ensure excellent customer service, sales performance, and smooth daily operations. Foster a

collaborative and positive store culture.

Sales & Marketing: Develop and execute marketing strategies, including social media campaigns, email

newsletters, and in-store promotions, to drive traffic and increase sales. Utilize online platforms to showcase

products and engage with customers, boosting brand visibility.

Financial Management: Handle the store’s budget, pricing strategies, and financial records, ensuring

profitability while offering competitive prices. Track revenue, manage expenses, and analyze sales data to make

informed business decisions.

CUTTING TECHNICIAN

Dynacraft Industries Sdn. Bhd. 11900 Penang, Malaysia

(July 2007 — January 2009)

DEPARTMENT IN CHARGE

Al Bandar International House for Trading, Saudi Arabia

(December 2009-February 2013)

© Assisted in managing operations for a local business providing services in [industry or niche].

© Coordinated schedules, handled customer inquiries, and supported day-to-day administrative functions.

© Managed social media accounts and assisted in developing marketing campaigns to boost brand awareness.

© Assisted with ordering and maintaining supplies, tracking inventory, and handling deliveries.

© Contributed to customer satisfaction through consistent follow-up and resolution of service issues.

EDUCATION

High School Diploma

Sri RJJS School, Bagada, Mahottari

VOLUNTEER TREASURER

Indu Sah Foundation, Nepal

* Assisted with event coordination and customer service at a local community fair.

© Helped set up booths, manage registration, and provide information to attendees.

REFERENCES

Dr. Vijay Sah, DDS, Founder Indu Sah Foundation

Email: *****.***@*****.***

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