Server

Marlo May

725-***-**** *********@*******.*** Las Vegas, NV 89052

PROFESSIONAL SUMMARY

Dedicated hospitality professional with expertise in guest engagement, high-volume dining, and exceptional customer service. Skilled in maintaining cleanliness standards, menu knowledge, and ensuring order accuracy to deliver a superior dining experience. Eager to bring a strong work ethic and team-oriented approach to a dynamic new role, contributing to organizational success.

SKILLS

Strong work ethic Cash handling Guest engagement

Exceptional customer service Professional appearance Cleanliness standards Menu memorization High volume dining Order accuracy Tableside etiquette Wine service Team member support Positive and professional EXPERIENCE

SERVER, Las Vegas, NV

Nacho Daddy, March 2025-Present

Informed kitchen of special dietary needs or requests, delivering personalized meal options.

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Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

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• Attended company and restaurant required trainings and meetings, improving skills. BRAND PROMOTIONAL MODEL, Las Vegas, NV

Activation House, January 2025-Present

Created a positive brand image through effective communication with potential customers.

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• Developed detailed plans outlining daily objectives prior to attending each event. Gathered feedback from consumers regarding their experiences with specific products or services offered by the company.

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Organized giveaways and contests as part of promotional activities aimed at increasing engagement levels among target audiences.

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SERVER, Las Vegas, NV

Citrus Pool, March 2024-Present

• Maintained friendly demeanor in chaotic atmosphere to fulfill customer requests. Provided excellent customer service to guests in a timely manner while taking and delivering orders accurately.

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Educated customers on drink specials, food menus, featured items or promotions available.

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SERVER, Tsawwassen, BC

Pat Quinn's, November 2020-February 2024

Provided excellent customer service by anticipating needs and responding promptly to requests.

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Greeted and accommodated guests, building positive experience from first interaction.

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Demonstrated ability to interact with customers in a friendly and professional manner.

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SERVER, Delta, BC

Browns Social House, June 2020-November 2020

• Prioritized multiple tasks in dynamic environment and stayed calm and composed.

• Used good communication skills to reduce guest dissatisfaction. Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.

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SERVER/BARTENDER, Delta, BC

Marios, September 2018-June 2020

• Memorized menu to help diners make informed meal choices.

• Assisted with training of new staff members.

Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

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SERVER, Point Roberts, WA

Breakwaters, November 2017-March 2019

• Monitored food and beverage levels to satisfy customer needs.

• Encouraged guests to buy additional items such as appetizers, drinks, and desserts. Informed kitchen of special dietary needs or requests, delivering personalized meal options.

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SERVER, Delta, BC

Thai Isaan, October 2016-September 2018

• Prepared and served food and beverages to customers.

• Exercised focus and concentration to keep track of tables and remember orders.

• Delivered customer checks and securely processed credit card or cash payments. EDUCATION

HIGH SCHOOL DIPLOMA, Vancouver

Delta Secondary School

CERTIFICATIONS

• Southern Nevada Health District • Alcohol Beverage Awareness

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