Secret Clearance Be A

Location:

Posted:

June 10, 2025

Resume:

Summary I hold an Active Secret Clearance and have eligibility for Top Secret. Systematic IT professional proficient in network, project, and emergency management. Installs hardware, patches software, and configures internal systems. Complex problem-solver with top-notch planning and communication strengths. Please contact me for references, letters of recommendation, and proof of professional certificates (CompTIA Security +, ACAS 5.4, VCTA DCV)

Skills • DISA ACAS

• McAfee/Trellix Products

• Remedy

• ServiceNow/AESMP

• Forescout

• Cisco Anyconnect VPN

• Cisco IP Communicator

• Cisco Finesse

• Cisco Unified Intelligence Center

• Entry Point

• Deep Freeze

• ShortKeys

• Re-imaging

• Microsoft Outlook

• Microsoft Office

• Microsoft Teams

• Patching

• Microsoft Update Catalog

• IAM (Identity Access Management)

• Linux/RHEL

• Software Troubleshooting

• Registry File Editing

• Adobe Acrobat/Adobe Pro

• KMS Management Service

• RDS (Relationship Database Service)

• Axway

• Software Center

• Windows Server Configuration

• Group Policy Configuration and Implementation

• SolarWinds

• Security Groups

• DHCP

• Active Directory

• Microsoft Windows Server

• VPN

• DNS

• Remote Access Software

• PowerShell

• SCCM

• VMware

Certifications

• CompTIA Security+ CE

• DISA ACAS V5.4 (5.3 Original Certificate with 5.4 Renewal Certificate)

• VMware Certified Technical Associate Data Center Virtualization 2024 (VCTA DCV)

• Windows Operating System Security Certificate

• Cybersecurity Fundamentals

• ARMY OPSEC Level 1 (Newcomers and Refresher)

• Cyber Awareness Challenge Training

• Derivative Classification Certificate of Completion

• DoD Mandatory Controlled Unclassified Information (CUI) Training

• Identifying and Safeguarding Personally Identifiable Information (PII) Certificate)

• Information Security Program Training

• Insider Threat Awareness Certificate of Completion Randall Bozarth

757-***-**** • **************@*****.*** • Williamsburg, VA 23188

Relevant

Experience

03/2025-Current System Administrator II (Virtual Desktops and Servers) – Leidos

• Performed upkeep, configuration, and reliable operation of 10 Golden Parent Images (which distributed to 1,800+ customers) as well 101 SAAS Servers (Windows, Linux, Redhat, Ubuntu)

• Created spreadsheets for presentations and team tracking for the lifecycle of the Golden Parent Images and 101 SAAS servers.

• Managed the Golden Parent Images and Servers in a Virtualizaion environment utilizing VMware (VSphere)

• Scheduled distribution of Images and updates utilizing Connection Brokers.

• Utilized DISA ACAS (RMF) to scan for network security threats and patch them daily

• Generate RMF reports for management to present at weekly meetings

• Configured, updated, and deployed McAfee/Trellix products

• Installed operating systems, software applications and system upgrades according to compliance needs for vulnerability scanning.

• Assisted users with installation of application packages as needed using methods of direct installation, software center, and SCCM.

• Performed system backups and data recovery operations when necessary.

• Analyzed system logs to detect and troubleshoot any potential issues that might arise.

• Provided training sessions to users on software applications, re-imaging, and security practices as required by the project.

• Collaborated with other IT teams such as Data Comm and Tier 2 Deskside Support during projects.

• Instructed Team Members on the ACAS application for scanning vulnerabilities, patching with Tenable Security Center, and configuration of dashboards as well as updating ACAS scanning certificates. 05/2024-02/2025 Systems Administrator II – Teksystems

• Utilized DISA ACAS (RMF) to scan for network security threats and patch them on a daily basis

• Generate RMF reports for management to present at weekly meetings

• Configured, updated, and deployed McAfee/Trellix products

• Configured, maintained, and troubleshot printers, laptops, desktops, VDI, servers, and other peripherals.

• Installed operating systems, software applications and system upgrades according to compliance needs for vulnerability scanning.

• Assisted users with installation of application packages as needed using methods of direct installation, software center, and SCCM.

• Performed system backups and data recovery operations when necessary.

• Analyzed system logs to detect any potential issues that might arise.

• Provided training sessions to users on software applications, re-imaging, and security practices as required by the project.

• Collaborated with other IT teams such as Data Comm, Server Ops, and VDI during projects.

• Supported Government customers with password resets, PIN resets, account customization, account updating, SIPR Token Issuance, creating and resolving issues via ticketing systems, and following up on known issues to ensure favorable reputation with other employees and customers.

• Performed upkeep, configuration, and reliable operation of computer systems 06/2018 – 05/2024 I.T. Help Desk Specialist III/Management - FEDITC, LLC

• Studied, enforced, and implemented Information Security concepts related to governance, risk, and compliance

• Utilized DISA ACAS (RMF) to scan for network security threats and patch them on a daily basis for over 3,000 systems that provided AESS hands on experience. DISA ACAS is comparable to security frameworks such as NIST and COBIT.

• Provide well written reports in Government meetings that were understandable to staff of all technical levels that were generated from RMF and detail solutions as to how vulnerabilities would be remediated utilizing reports, flow diagrams, and process maps

• Provided guidance/plans/SOPs to Project Management Personnel in regard to improving network security

• Configured, updated, and deployed McAfee/Trellix and Tychon/Kibanna applications

• Configured, maintained, and troubleshot printers, laptops, desktops, servers, cameras and other peripherals.

• Performed reimaging of computers on as needed bases.

• Knowledge of VPN Systems, and Cisco phone systems.

• Installed operating systems, software applications and system upgrades according to established procedures.

• Performed system backups and data recovery operations when necessary.

• Developed, tested, and implemented new technologies in the organization's IT infrastructure.

• Analyzed system logs to detect any potential issues that might arise.

• Generated reports on help desk activities for management review purposes.

• Created detailed documentation of network configurations, processes, and procedures.

• Provided training sessions to users on software applications and usage guidelines.

• Supported customers with password resets and account customization.

• Opened service tickets for clients, documenting user information and description of problem.

• Performed remote access repairs to workstations.

• Performed upkeep, configuration, and reliable operation of computer systems Additional Career

Information

• I have over 7 years of experience serving as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems involving integration or configuration issues of a wide variety of applications, and desktop configurations.

• Provided technical advice and assistance daily to DISA Government Customers and Employees to include troubleshooting, diagnosing, and resolving customer application problems in response to reported or observed incidents and ensure critical business activities are carried out.

• In my I.T. career I am frequently researching, evaluating, and providing feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices.

• I have extensive experience with the Remedy and Service Now (SNOW) ticketing systems which allows me to review, validates, and standardize problem resolutions for inclusion in the problem resolution database, which I have then been able to turn into Standards of Procedure (SOP) for my team.

• I am known among my peers for being vigilant in my day-to-day practices of the inclusion of information security/information assurance policies, principles, and practices in the delivery of customer services.

• Lead Coordinator, executor, implementor, and maintainer of the installation and operation of customer application systems.

• Develops specifications for user instruction manuals based upon customer needs (See SOP listed above) and frequently updates the instruction manual specifications as needed with updated developments.

• Developed and managed customer performance requirements and customer support policies and procedures to ensure that my team resolves all issues within a 3-day turn-around period, often fixing the problems within the same day.

• In the entirety of my career, I have served as the technical analyst and resolves the complete range of problems within the scope of the activity operations and referred operational problems requiring specialized expertise to the appropriate technical expert. If myself or my team does not have the scope, permission, or expressed instruction to resolve an issue per position requirements then we are familiar with who to contact to obtain the needed resolution.

• Attention to Detail – 7 years of extensive experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy. completeness, and consistency with standards set by the Department of Defense (DoD) and Defense Information Systems Agency

(DISA)

• Customer Service – 7 years of experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs. I currently am the face of customer service at my location in Norfolk and am the point of contact for any incoming issues or needs with our customers.

• Oral Communication – 7 years of briefing mid-level management and IT staff on the status of information technology systems, project, or daily operations, including the communication of technical information to non-

technical audience. I attend several weekly meetings to summarize for IT staff where our customer’s pain points are and explain a path of forward resolution to satisfy our customers’ needs.

• Problem Solving – Throughout the entirety of my career, I have been identifying alternatives to address complex information technology-related issues by gathering and applying information from a variety of sources that provide multiple potential solutions. I have performed these tasks to see what can be done to improve our Standards of Procedure and to know what alternatives to apply in case the standard methods of resolution fail.

• I have worked in a capacity to provide technical and analytical support to networked systems which include Windows/Linux Servers, Desktops, and storage systems to assist in validating, refining, and documenting operational requirements and constraints in my 6 years of I.T. Help Desk Specialist III/Management experience.

• I have managed and worked with life cycle plans for images of servers, desktops, and laptops for product installation, operational testing, and deployment, which include Test and Evaluation, test elements, associated test procedures and set-ups to measure and validate all elements of system performance.

• A critical component of my previous work was in regards to the technical documentation of our system designs and performance specifications to ensure we were meeting operational and security requirements, which I would bring to weekly meetings to present to our client, which at the time was the U.S. Army.

• I frequently solicited feedback regarding our systems for new images of servers and desktops/laptops prior to deployment in the form of surveys.

Contact this candidate