Hr Manager General

SALINA RALPHS

***.*****@*****.*** 931-***-**** Dandridge, TN 37725

Summary

I am looking for a career in which I may maximize my skills while making a difference in my workplace for both the company, team, and cliental. Service-oriented professional with 26 years of client interface experience. Focused on delivering exceptional and quality performance, while driving consistent revenue growth.

Experience

SC Coastal HR Manager Belk Inc. - Charleston, SC 08/2024 - Current

Acted as a prototype for the company in implementing a new position within the market, focusing efforts as community liaison-talent acquisition-retention and engagement

Increased onboarding completion by 23% within 1 quarter

Increased the hiring flow within market to company average by 4%

Reduced market turnover rate from 90% to 40% within 6 months

Reduced Full Time 90 day turnover from 168% in Spring to 23% in Fall

Improved seasonal hiring by 42.4% to previous year

Helped market achieve Scheduling HUR by 5.1% to LY in peak season

Favorably Improved new hire survey by 37%

Acted as a community liaison for the company by making partnerships and sitting on the Chamber of Commerce as a chair for the community engagement committee

Made detrimental changes for managerial structure within market

Created and implemented employee retention strategies.

Identified talent management priorities and goals and collaborated closely with human resource personnel.

Built robust pipeline and diverse pool of candidates to meet current or future hiring needs.

Liaised between management and employees by relaying work information, adjustments and grievances.

Developed employee orientation and training programs for new hires.

Created strategies for sourcing passive candidates through research and networking activities.

Developed job postings to attract qualified talent.

Advised senior leadership on staffing strategies for current and future organizational needs.

Organized career fairs, campus visits, and other recruiting events.

General Manager Mill Bridge Hard Cider Co (Collier Development) - Pigeon Forge, TN 12/2023 - Current

Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.

Established and maintained effective communication with staff members to ensure efficient operations.

Managed all aspects of daily business operations including budgeting, staffing,creating schedules, monitoring payroll to remain within budget, inventory control, customer service, and sales

Coordinated training activities for employees to ensure compliance with company policies and procedures.

Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Tracked monthly sales to generate reports for business development planning.

Conducted employee evaluations to provide adequate feedback and recognize quality performance.

Delivered exceptional client experiences through hands-on leadership of associates and managers.

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

General Manager Sugarland Cellars Winery (Collier Development) - Gatlinburg, TN 04/2020 - 12/2023

Increased the sales revenue from -32% to +14% in first year

Reduced turnover from 88% to 39%

Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements, as well as ensure compliance for local health department regulations.

Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.

Performed routine audits of internal controls in order to maintain accuracy of financial records.

Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Developed marketing strategies designed to increase brand awareness within target markets.

Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.

Created a positive work environment by developing team building activities that encouraged collaboration among departments.

Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.

Senior HR/Operations Manager Belk Department Store - TN/AL 03/2012 - 04/2020

Directed and coordinated HR operations, policies, and procedures.

Developed strategies to improve recruitment, onboarding, retention, and employee relations initiatives.

Managed employee records and maintained accurate information in the company's HR database.

Oversaw payroll processes for accuracy of hours worked and wages paid.

Provided guidance to managers on appropriate disciplinary action when needed.

Served as a liaison between management and employees to resolve disputes or grievances quickly.

Organized employee recognition events such as holiday parties and team building activities.

Administered exit interviews upon employee departures from the company.

Handled sensitive employee and company information with highest level of confidentiality and discretion.

Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.

Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.

Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.

Launched innovative incentive program to achieve low turnover rate in highly competitive market.

Education and Training

Roane State Community College Harriman, TN

Associate of Science: General Technology

Tennessee Technological University Cookeville, TN

Bachelor of Science: Applied Science

Certifications

International WSET L1 & L2

Oxford HS General Counseling Certification

Oxford HS HR Management

References

References available upon request.

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