Property Management Customer Service
Resume:
Kimberly Midkiff
Punta Gorda, FL *****
***********@*****.***
Professional Summary
Extremely knowledgeable in Site Link, One Site, SSM (DASH), Yardi, and Yardi Breeze. Experienced in Manufactured housing property management and self-storage property management. Skilled in apartment and home sales and leasing. Received acknowledgment for completing the Fair Housing Regulations required schooling, with Section 8 training. Went to Real Estate school and have a true passion for property management. Experienced in the Telecommunications industry and an experienced bartender mostly from working in country clubs. Proficient in all Microsoft Office programs as well as many other commonly used software programs. Extremely knowledgeable in marketing, sales, contract negotiation, cash reconciliation, management, human resources, property management, and customer service management.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Property Manager
SmartStop Self Storage-Punta Gorda, FL
September 2024 to Present
Manage all daily functions on property including leasing units,resident relations, merchandise, collections,contract negotiation, cash reconciliation, bank deposits, petty cash, touring the facility and showing units. Initiate collection calls. Responsible for the Auction process of units. Maintain onsite merchandise and order new merchandise as needed. Give tours of the property and individual units. Keep the property pristine and clean. Conduct property inspections and all Property Management functions and responsibilities.
Property Manager
Bedrock Communities-N Ft Myers, FL
May 2024 to August 2024
Responsible for all residential situations on site. Received, documented and deposited all rental payments. Issued demand letters, handled evictions, conducted property inspections. Submitted month- end report and expense report as well as weekly manager report. This was a temporary position. Store Manager
Storage Asset Management-Port Charlotte, FL
March 2023 to June 2024
This was a Lease Up and I was responsible for all the Marketing to get this new property up and running and filled with tenants. Organized Ribbon Cutting Ceremony and broadcasted it live on FB. Effectively conducted daily tours of the property and property inspections. My main responsibility was to oversee all operations for property including renting units, ordering all signage and Marketing. This included going all around the city marketing this property. I provided excellent customer service,, contacted tenants to collect any outstanding debt, and kept the property clean and maintained. Responsible for the Competition report, Expense report, Merchandise Summary report and other weekly reports . Upselling to existing and new clients. I completed the Daily close and cash reconciliation responsibilities .Got all monies ready to take to the bank the following day. Responsible for petty cash and. ordering all merchandise and onsite supplies needed to upkeep property. Property Manager
Southern Self Storage-Port Charlotte, FL
June 2021 to March 2023
Managed 800 storage units and responsible for keeping occupation up and vacancy down. Handled all operational issues including any tenant issues or complaints. Rented units and kept merchandise in stock and ready to sell. Upsell to existing tenants. Gave daily tours of units and property. Consistently kept property clean and maintained. Submitted all required reports and initiated daily close at end of day to reconcile all cash. Got bank deposits ready and made daily bank runs to deposit funds. Handled all collection calls and did all auctions for tenants whose payments were not made on a timely basis. Property Manager
iStorage/ NSA Brands Affiliate-Port Charlotte, FL
January 2019 to June 2021
Ensure timely collection of rental payments and process them accordingly into Yardi. Maintain knowledge of occupied and vacant unit percentages. Effectively conduct tours of community with new and existing clients. Managed contractual agreements and uploaded to corporate through the company portal. Created a filing system containing customer information corresponding with rental units. Upsell to existing customers. Allocated a working knowledge of company policy and procedures as well as new information regarding the storage industry. Managed the physical appearance of the property and kept storage units clean and ready to be shown. Responsible for petty cash and the submission of bank deposits and cash reconciliation reports through company portal to corporate. Trained for all emergency procedures, including weather/natural disasters, criminal activity, etc. Weekly travel to sister properties necessary.
Property Manager
Equity Lifestyle Properties-Mount Dora, FL
February 2009 to August 2012
Held weekly meetings with residents to update them on any changes in the community. Processed all rental payments and boat slips. Responsible for rent collection, cash reconciliation and bank deposits.. Did property site inspections to ensure yards were pristine and company policy was being adhered to. Handled all customer service issues. Ran background checks and processed paperwork for new residents. Posted eviction notices and maintained a filing system which indicated the status of each residential property. Planned and executed events for residents which included ordering food and entertainment. Spoke in front of large crowds daily. Created and ordered all signage to attract new residents. Showed new and resale homes to new customers. Proceeded with collection calls when payments were not made on time. Created a hurricane preparedness and evacuation manual to follow should there be a natural or other disaster. that called for evacuation. Trained for all emergency situations. Customer Service Director
LD Telecommunications Inc-Fort Lauderdale, FL
March 2001 to February 2009
Coached my team to meet sales quotas and provide customers with outstanding service. Maintained all employee files. Responsible for interviewing, hiring, disciplinary issues and terminations of employees that weren't meeting company standards. Responsible for reviews of employees and deciding if salary increases had been earned. Held weekly team meetings to promote healthy working relationships. Offered prizes to those who exceeded expectations. Handled most irate customer calls. Encouraged them to upsell to customers. Involved in the troubleshooting of major issues with customers. Went on sales visits when large accounts were involved to give them information on our products and services and help persuade them to join our company.
Education
Associate's degree in Business Administration
Northern Virginia Community College - Alexandria, VA August 1997 to September 1999
Skills
• Asset management
• Project management
• Automotive service
• Customer relationship management
• Analysis skills
• Microsoft Outlook
• Business development
• Social media management
• Contract Negotiation
• Sitelink (5 years)
• Sales
• Training & development
• Interviewing
• Human resources
• Accounts receivable
• Relationship management
• Telecommunication
• Retail sales
• Presentation skills
• CRM software
• Leadership
• Facilities management
• Upselling
• Performance management
• Time management
• Employee evaluation
• Events management
• Section 8
• Yardi
• Outside sales
• Property maintenance
• Organizational skills
• Recruiting
• English
• Budgeting
• Mentoring
• Cash register
• Construction
• Yardi Breeze (2 years)
• Event planning
• Store management
• Heavy lifting
• Supervising experience
• Restaurant experience
• Marketing
• Negotiation
• Human resources management
• Bartending
• Telecommunication
• Property management
• Salesforce
• Office management
• Microsoft Excel
• Dealership experience
• Direct sales
• Team management
• Microsoft Word
• Pricing
• Communication skills
• Purchasing
• Hospitality
• Accounts payable
• B2B sales
• Research
• Accounting software
• Microsoft Powerpoint
• Live chat
• Phone etiquette
• Payroll
• Accounting
• Microsoft Office
• Property Management
• Negotiation
• Word processing
• Customer service
• Administrative experience
• Bookkeeping
• Computer skills
• Conflict management
• Hospitality management
• Contracts
• Cash handling
• OneSite
• Merchandising
• Account management
• Management
• Yardi
• Inside sales
• Fair Housing regulations
• Door-to-door
• Upselling
• Office experience
• Typing
Certifications and Licenses
Driver's License
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