Customer Service Representative

PERSONAL DETAILS

Date of Birth : **/**/****

Marital Status : Married

Religion : Born Again Christian

Gender : Male

SKILLS

SALES & MARKETING SME & QUALITY

ASSURANCE CUSTOMER SERVICE

REFERENCE

Patricia Colegado - Concentrix

Manager

**************@*****.***

+639*********

Ronnel Moniva - TELEPERFORMANCE

Supervisor

****************@*****.***

+639*********

ANDREW GALLANO

Purok 3 Putat, Tuburan, Cebu

+639********* ****************@*****.***

Andrew Gallano

EXPERIENCE

CONCENTRIX

JAN. 01 2015 - JAN. 30 2018

CUSTOMER SERVICE REPRESENTIVE

Handling Payment transaction

Booking flights, hotel, car and cruise

Troubleshooting

Knowledgeable about fraud/hacker customer

TESS CRM

TELEPERFORMANCE

JAN. 15 2019 - DEC. 30 2022

CUSTOMER SERVICE REPRESENTATIVE

Handling Payment transaction

Booking flights, hotel, car and cruise

Troubleshooting

Knowledgeable about fraud/hacker customer

CHASE SAPPIRE JP MORGAN INC.

AMAZON/ TESS CRM

Triwave company

JAN 26. 2023 - JAN 31. 2025

QUALITY CONTROL

Spotcheck audio recording giving score/violation of call Interview agents and training excellent sales agents EDUCATION

University of Cebu

2015

Bachelor of Science in Information Technology

UNIVERSITY OF SAN CARLOS-NC

2010

High School

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