Technical Support It

Summary

A professional with a diverse background in both technical support and management, with a strong focus on team building and achieving goals. With 5 years of experience in technical support at Amazon warehouses and 10 years of experience managing staff. Strong understanding of both the technical and interpersonal aspects of the workplace. Also skilled in strategic planning, sales management, and negotiation, making them a valuable asset in any business setting. Career goals likely include further developing their skills in IT support and management, potentially in industries such as logistics, healthcare, or retail. My professional skills include Spanish native language, strategic planning, sales management, new business development, team building, negotiation, marketing strategy, public speaking, contract negotiation, business strategy, management, and customer service. Highest level of education is a Master's degree in Business Administration from Universidad Central de Venezuela, and also certified as a Google IT Support Professional.

Work Experience

AMAZON FULFILLMENT CENTER HOU6: Learning Ambassador, Houston,TX 05/2020 – 07/2023

Training, supervising, and evaluating new Amazonians according to their new roles in the warehouse, scanning setup, initializing computer workstations, printers setup.

Organized items in packages according to electronic preorders, scanned, classified, and loaded in mechanical conveyors for further shipping.

Fulfilled daily quota, exceeding the standard rate of processed packages per hour ready to outbound.

FUSIONS LOGISTICS: Amazon Delivery driver. 01/2019 - 12/2019

Transported consumer merchandise, according to company safety protocols.

Maintained consumer satisfaction by resolving issues according to company policies.

Drafted and completed maintenance reports for all company vehicles to improve safety and uninterrupted delivery services.

Education

Merit America • Virtual

Google IT Support Professional Certificate

• Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental iCloud concepts. comparable to the latest CompTIA A+ certification

Universidad Central de Venezuela Caracas, Venezuela. 06/2002

Master’s in Business Administration Cum Laude GPA: 3.5

Skills and Competencies

Technical: Technical Support & Troubleshooting, Ticketing System, User Training & Support, Operating Systems Installation, Software Installation & Configuration, Windows, Mac, social media.

Communication: Technical writing, Analytical Reporting, Public Speaking, Presentations, Staff selection. Languages: Spanish – native.

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