Customer Service Operations Management
Resume:
Terra Sijer
Spokane Washington **205
***************@*****.***
Professional Summary
Dedicated and result-driven professional with over 15 years of experience across operations management, customer service, and team leadership. Proven track record in optimizing processes, leading teams to top regional performance, and delivering exceptional customer experiences. Seeking to leverage diverse skill set in a dynamic role that values operational excellence and customer satisfaction.
Core Competencies
●Operations Management
●Team Leadership & Training
●Process Optimization
●Customer Service Excellence
●Inventory Management
●Safety & Compliance
●Conflict Resolution
●Time Management
Professional Experience
Amazon Fulfillment Center, Cross Dock
Process Assistant
[Pasco Washington]
[July 2024 –[Dec 2019]
●Led a team in launching one of Amazon's inaugural fulfillment centers, ensuring seamless operations from inception.
●Achieved the highest regional performance during the 2023 holiday season, facilitating the delivery of over 10.5 million units.
●Streamlined workflows, resulting in a 15% increase in processing efficiency.
●Trained and mentored associates, enhancing team productivity and adherence to safety protocols.
[Zip Trip]
Cashier
[Spokane Washington]
[Sep 2018] – [Nov 2019]
●Managed daily cash transactions with 100% accuracy and provided exceptional customer service.
●Maintained inventory levels and ensured timely restocking of products.
●Resolved customer inquiries and complaints, enhancing overall customer satisfaction.
[Washington, and North Dakota States Certified]
Flagger
[Richland Washington, Coeur d'Alene Idaho Williston North Dakota]
[June 2014] – [September 2018 ]
●Directed traffic flow in construction zones, ensuring safety for workers and the public.
●Communicated effectively with construction teams to coordinate safe vehicle passage.
●Adhered to all safety regulations and protocols to prevent accidents.
[Eagles Lodge, Sunset Junction, Snoops Salon and Valley Ho Inn]
Bartender
[Spokane Washington]
[Sep 2009] – [July 2004]
●Provided exceptional customer service in a high-volume setting for over 15 years.
●Trained and supervised junior staff, ensuring consistent service quality.
●Managed inventory and supplies, reducing waste and controlling costs.
●Resolved conflicts and handled difficult patrons, maintaining a safe and welcoming enviroment
Additional Information
●Proficient in Microsoft Office Suite and inventory management software.
●Excellent communication and interpersonal skills.
●Ability to adapt and thrive in fast-paced environments.
Certificates
●Certified Jam Clear
●Certified TDR
●Certified PIT
●Certified Ladders & Rolling Ladders
●Certified Robotic Work Cell
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