Human Resources People Operations

MELISSA A. WONDERLIE

San Francisco, CA 415-***-**** ****************@*****.***

https://www.linkedin.com/in/melissawonderlie/

HUMAN RESOURCES / PEOPLE OPERATIONS LEADER

Established People Operations Executive with expertise within established and start-up organizations, scaling organizational performance and creating elevated momentum for organizations in Technology, Financial Services, Retail and Telco industries. Hands-on advisor and strategist for C-Suite leadership with oversight of the end-to-end program development for elevating strategy, talent and diversity, equity, and inclusion. Committed to creating a culture of excellence, quality, service, and profitability. Passionate about assisting individuals, leaders, and teams meet and surpass their goals.

HR Strategy Training Development Coaching Talent Management Employee Engagement

Employee Communications Mergers and Acquisitions Organization Development Develop Scalable Solutions Performance Management Succession Planning Change Management Policy Development Recordkeeping Compliance Compensation Employee Relations Benefits HRIS Payroll Diversity & Inclusion

EXPERIENCE

California Society of CPAs (Remote), CA February 2022-Present

Sr Director, People Operations

●Strategy: Create a multi-layered Talent/HR strategy and infrastructure focusing on talent, engagement, and diversity, focusing on elevating our retention from 40% to 60%.

●Unification: Shifted the organization's equity dialogue from "being” to "doing" through updating the organization's mission, vision, and values while implementing training, dialogues and 1:1 coaching.

●Strategy Unification: Unified employee engagement by realigning employees’ focus on the organization's mission, value, role requirements, work transparency, business process, and organizational policies.

●Diversity: Enhanced awareness of hiring persons of color (POC) through the creation and implementation of a company-wide DE&I and Wellness strategy to re-shape and improve the company culture moving forward into 2022.

●Program Management: Oversight of the design and implementation of updated programs and policies for workforce design planning, onboarding, performance management, professional development, and compensation benefits.

●Managed Open Enrollment process, negotiating with brokers on pricing, additional plans, and adding more perks.

●Revamped HRIS system to add additional capabilities, and carrier connects directly to Payroll System.

Fyusion, (Remote CONTRACT), San Francisco, CA November 2020-February 2022

Human Resources Consultant (HRVP)

Managed the full scope HR function for 47 US & 20 Global Employees, facilities, and immigration.

●Completed full diagnostics of HR policies, procedures, and culture in the first 45 days.

●Lead HR Merger & Acquisition Integration process for the organization (company was acquired).

●Converted 20 foreign consultants into permanent employee status utilizing a global PEO agency, which resulted in adding 18 Full Time Employees around the globe.

Groove.id, (Remote CONTRACT) Austin, TX October 2019-October 2020

Human Resources Consultant (HRVP & Business Operations)

Provided leadership and Human Resources guidance on HR policies, wage & hour regulations, leadership coaching.

●Member of the Executive Team, reporting to the CEO.

●Developed an employee focused Start Up organization and culture emphasizing continuous improvement, teamwork, high performance, and quality.

Coordinated Resources, Inc, San Francisco, CA October 2018-October 2019

Head of Human Resources

Built and executed on People strategy. Oversaw all aspects of HR for the startup environment, including employee relations, compensation and benefits, talent acquisition, culture, learning and development, and office services.

●Utilized a cross functional employee committee to develop a Diversity & Inclusion Program and scalable solutions to meet company goals through Talent and Performance Management programs, total rewards and perks, while maintaining the company culture.

●Restructured company health & welfare benefits program, including cost analysis, plan design and communication.

●Led review and improvement of 401k plan including funding and investment options.

●Managed the Community Volunteer Program to include our brand in the community. Community Volunteer brand and involvement activities which led to increased involvement, increase in community service, and participation rates.

●Oversaw full payroll lifecycle and benefits/annual enrollment/annual benefits fair.

●Continuously coached managers and employees, employee relations, investigations, and performance management.

●Completed HR Audits, compliance, and reporting.

●Delivered leadership & required compliance training.

●Oversaw talent acquisition process, assessing staffing needs vs budget, hiring & on/off boarding.

Hmielowski Consulting, (Remote Contract) San Francisco Bay Area, CA August 2013-October 2018

Human Resources Consultant

Provided leadership and Human Resources guidance on HR policies, wage & hour regulations, leadership coaching, and hiring for the newly created management team for Café/Restaurant Group based in Napa, CA.

●Reviewed and updated employee handbook, leadership training program, performance review process and revised job classifications for Advertising Agency (80+ FTEs).

●Revised and led annual performance review process, coached leaders on setting expectations and goal setting for A Boston based Billing and Customer Care Software Solutions Company (160+ FTEs).

●Consulted with current HR staff to set up HR infrastructure and develop a dynamic and scalable employee relations framework, workplace investigations for a rapidly expanding enterprise providing HRIS processing solutions.

Financialforce.Com (Salesforce), San Francisco (Headquarters), CA March 2012-August 2013

Director, Human Resources, North America

Member of the Executive Team, reporting to the CFO. Developed an employee focused Start Up organization and culture emphasizing continuous improvement, teamwork, high performance, and quality. Directly managed the HR team and facilities staff.

●Developed scalable solutions in alignment with company goals through building out HR compliance, talent and performance management programs, and employee self service employee portals.

●Grew full & part time employee base from 42 to approximately 120.

●Successfully managed implementation of ADP Payroll systems for US and Canada (23 states and Toronto).

●Managed Independent Contractor agreements.

●Researched the most appropriate performance management system choosing the Work.com platform to integrate seamlessly with Salesforce.com.

●Created and delivered the sexual harassment training for management.

●Built a talent acquisition team and process to support doubling headcount in one year.

●Worked with compensation consultants to benchmark job descriptions and create salary bands.

Comcast NBC, San Rafael North Bay Area, CA February 1998-April 2010

Area Director, Human Resources, Learning & Development

Strategic member of the Senior Leadership Team, reporting to the Regional Vice President. Ensured Human

Resources strategies were fully aligned with business goals, driving Human Resources initiatives across the North Bay Region with an employee base of over 700+ spanning 15 locations and 5 counties. Managed a team of 13-15 HR professionals to support the business, including four HR practitioners, two recruiters, and seven trainers.

●Developed and implemented an online shared confidential repository storing all Human Resources forms, policies, templates, and legal updates. This easy-to-use database was adapted for the region which consisted of 2000+ HR partners and leaders.

●Worked closely with our COEs in Talent Acquisition, Talent Development, Compensation, D&I and HR Operations.

●Appointed as the Bay Region’s Business Integrity & Ethics liaison to Corporate for diversity, EEO and compliance program.

●Decreased number of employment-related lawsuits by more than 40% year over year by conducting monthly employee focus groups, promoting positive employee relations, increased HR Team visibility in all sites, and developing stronger leadership skills in our management teams.

●Appointed to the regional compensation committee to create job grades with associated salary bands for a self-progression program.

●Awarded two Regional HR Team Excellence awards for program and policy development and achieving key talent metrics.

●Successfully managed the integration of 3 small-scale cable company acquisitions. Conducted the needs analysis, created the strategic framework, and managed the employee end-to-end acquisition life cycle resulting in retention of over 95% of top-ranked personnel.

EDUCATION

BA, Organizational Leadership

Chapman University

Candidate Certified Expert, Diversity, Equity & Inclusion 2024

Cornell University

ACCREDITATION

●Human Resources Management Certificate

●Certified Leadership Facilitator & Executive Coach

●Recipient of 2 National HR Excellence Awards

PROFESSIONAL AFFILIATIONS

●Society for Human Resource Management (SHRM)

●American Society for Training & Development (ASTD)

●Northern California Human Resources Association (NCHRA)

Contact this candidate