Data Entry Customer Service

EJEH JOHN

***********@*****.*** 832-***-****

**** ****** **** *****, ********, TX 77407

Professional Summary

Detail-oriented and dependable Data Entry and Administrative Support professional with over 7 years of diverse experience across data management, documentation, customer service, and project coordination. Adept at maintaining accuracy in high-volume data entry environments, resolving client inquiries efficiently, and supporting cross-functional teams. Technically proficient in Microsoft Office, CRM platforms, and data analysis tools. Committed to confidentiality, process improvement, and maintaining high levels of customer satisfaction.

Core Competencies

Data Entry & Database Management

Customer Service & Client Support

Microsoft Office Suite (Excel, Word, Outlook)

File & Records Organization

Documentation & Report Generation

Problem Solving & Multitasking

Communication (Written & Verbal)

CRM & Data Management Tools

Team Collaboration

Time Management & Prioritization

Professional Experience

Centre for Communication and Social Impact (CCSI), Abuja

RMEL Officer / Documentation Specialist

Aug 2019 – Jul 2023

Performed high-volume data entry and managed large datasets using Excel, STATA, and Dedoose.

Ensured data integrity by cleaning, validating, and verifying qualitative and quantitative datasets.

Created detailed reports and presented data-driven insights to stakeholders.

Developed data collection tools and maintained secure digital and physical record systems.

Provided administrative support including scanning, organizing files, and preparing correspondence.

Delivered training and support to field teams on data entry and documentation protocols.

Data Clerk (Volunteer) – Centre for Family Health Initiative

Jan 2019 – May 2019

Entered and updated beneficiary records into the NOMIS database with 99% accuracy.

Reviewed files, resolved discrepancies, and ensured timely data uploads.

Prepared weekly reports and assisted with office filing and document tracking.

Strategic Services Ltd.

Business Development Officer

Feb 2018 – Oct 2018

Maintained client databases and records of communications.

Prepared and formatted business proposals and assisted in customer onboarding.

Handled customer inquiries and ensured quick resolution of issues.

Pipelines and Products Marketing Company Ltd. (PPMC)

Lab Scientist Intern – Data & Records Focus

Sep 2008 – Feb 2009

Maintained logs of laboratory testing data, ensuring accuracy and regulatory compliance.

Assisted with reporting results, filing documentation, and supporting lab technicians administratively.

Education

University of Abuja, Nigeria

B.Sc. Industrial Chemistry

Nov 2005 – Mar 2010

Remnant Christian Network Theological Seminary

Diploma in Theology (In Progress)

Jul 2023 – Present

Technical Skills

Microsoft Excel (Intermediate–Advanced)

Microsoft Word & Outlook

Google Workspace

STATA, MAXQDA, Dedoose

CRM/Data Systems: NOMIS

Additional Highlights

Strong interpersonal and communication skills; excels in collaborative team environments.

Experienced substitute teacher with excellent record keeping and student data handling.

Co-author of The Ultimate Secret, demonstrating written communication and documentation strength.

Legally authorized to work in the U.S.

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