Customer Service Administrative Support
Resume:
PRINCESS DAVENPORT, BA
CORE COMPETENCIES
Executive Calendar Management
Travel & Event Coordination
Effective Communication & Correspondence
Meeting Preparation & Minutes
Confidential Document Handling
Expense Reporting
Microsoft Office Suite / Google Workspace
Project Coordination & Management
Excellent Customer Service
Ability to multi-task
Data Entry & Management
Microsoft Excel & Google Sheets
Data Cleaning & Validation
Time Management & Organization
Chart Review
Operations Management
Organizational Skills
Familiar w/HRSA Regulations
Program and Budget Management
Proficient in Microsoft Office Suite
Executive Administrative Support
Experience with EPIC (EMR), GE Centricity, Kronos, Peoplesoft, Ironclad and Banner
Experience with CareWare, RedCap, and OpenClinica Database
Office Teams, Zoom
CONTACT
PHONE:
EMAIL:
****@*******.***
EDUCATION
Temple University
2018 - 2023
BA - Organizational Development & Education
Becksford Health Services
2009 - Present
Certified Phlebotomist Cert#45537-pt11
WORK EXPERIENCE
Temple University Hospital - Administrative Coordinator to
Vice President – Population Health
8/22 – Present
Provide comprehensive administrative support to senior executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.
Prepare and edit correspondence, reports, and presentations.
Handle confidential information with discretion and maintain a high level of professionalism.
Coordinate and organize events, meetings, and conferences.
Assist in the preparation of meeting agendas, take minutes, and follow up on action items.
Liaise with internal and external stakeholders to ensure smooth communication and collaboration.
Cener Corporation - Part-time Data Abstractor/Research Consultant
12/11 – 2/2025
Abstract clinical data from EHRs for quality reporting and research purposes.
Ensure accuracy and completeness of patient records in compliance with regulatory standards.
Collaborate with physicians and clinical staff to clarify documentation.
Maintain confidentiality and security of patient information in accordance with HIPAA.
Temple University School of Medicine - HIV Program Manager
2/2008 – 8/2022
Manage a $4.2M annual budget, including Ryan White and CDC grant funding, ensuring compliance with federal and state regulations.
Supervise a team of 12 staff, including case managers, outreach workers, and data analysts.
Collaborate with local clinics, CBOs, and advocacy groups to expand PrEP access and reduce stigma.
Developed a data dashboard that improved real-time tracking of HIV care continuum metrics by 35%.
Temple University School of Medicine - Administrative Specialist
11/2005 – 2/2008
Preparing financial paperwork, purchase requisitions, creating travel and expense reports for reimbursement and preparing invoices for payments. Placing orders with vendors and sponsors and creating check requests.
Preparing multiple grant budgets, reports, science and graphics; assisting in planning and implementation of space renovations and reorganizations.
Coordinating physicians’ academic and surgical calendar
Assisting with preparation of grant applications, along with submitting paper and electronic submissions to NIH and tracking grants
WalMart Stores - Customer Service Manager
11/2004 – 7/2008
Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.
Maintain an awareness of all promotions and advertisements. Accurately and efficiently ring on registers and accurately, maintain all cash and media at the registers. Communicate customer requests to management. Enter all media from register into the tally program.
Maintain orderly appearance of register area and supplies stocked. Any other tasks as assigned from time to time by any manager. Strong written communication capabilities. Ability to provide organizational impact and direction ensures that Wal-Mart's three core values are fostered and maintained: Travel coordinator
CERTIFICATIONS
HIV Testing and Counseling Certification – Pennsylvania DOH-#5022
Project Management Professional (PMP) – In Progress
Certified Phlebotomist Cert#45537-pt11
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