Territory Manager Social Media
Resume:
JAMIE LYNN SPEROS
***********@*****.***
PROFESSIONAL SUMMARY
Accomplished Territory Manager with over 15 years of extensive experience in driving business growth, streamlining operations, and elevating customer satisfaction. Recognized for expertise in strategic planning, team leadership, and financial oversight. Skilled at cultivating robust client relationships and delivering impactful mentorship to teams and business owners. Experienced in overseeing capital expenditure projects and implementing effective sales strategies. An innovative professional with a collaborative, growth-oriented mindset and proven ability to exceed aggressive quotas and business objectives. PROFESSIONAL EXPERIENCE
Munch’s Supply, Aurora, IL
TERRITORY MANAGER - November 2022 to current
• Grew portfolio of 55+ HVAC dealers by serving as a consultative business advisor leveraging Munch’s Supply’s full range of resources including technical product expertise, logistics support, contractor training, flexible financing programs, marketing services, and access to premium HVAC brands to drive market share expansion and long-term account growth.
• Executed territory development initiatives by analyzing dealer business models and implementing strategies to increase share of wallet by improving key KPIs, review of P&L to evaluate proper job costing, departmentalization, and best budget practices.
• Boost dealer profitability by advising on marketing vendors, resources, and social media monitoring platforms to include focus on website optimization, and implementation of various field service management CRM/job management tools.
• Promote new products, specials, and incentives, ensuring dealers are well-informed and engaged, leading to increased product adoption and utilization of co-op and marketing programs to streamline and improve sales.
• Deliver top-notch customer service, resulting in high dealer satisfaction and loyalty which led to exceeding 10 million in sales with 2 million dollars in sales growth for 2024.
• Effectively negotiated margins on equipment, parts, and accessories, balancing competitive pricing with operational goals to maintain and increase dealer relationships and increase gross profit and gross margins to achieve higher sales growth.
• Facilitate monthly dealer meetings and vendor ride-alongs to drive product knowledge, introduce new offerings, and ensure contractors stay informed on critical equipment updates and industry trends.
• Implement structured prospecting strategies to identify, engage, and convert new business opportunities by leveraging cold calling, market research, and needs-based conversations to drive territory market growth.
• Delivered the second-highest sales growth across the Territory Manager team in 2023, resulting in a top performance award and an exclusive trip to Alaska.
Watermark at the Grove (Greystar-Harmoniq Residential) Elgin, IL COMMUNITY MANAGER - July 2019 to November 2022
• Recruited to spearhead new construction, high-end lease up property, including hiring and training staff of 6.
• Facilitate weekly agenda call between owners and management company regarding updates on all operational and financial matters including budget and forecasting, safety standards, leasing activity, sales and marketing strategy.
• Complete monthly operating reports including Executive Summary, Market Survey, and Variance notes pertaining to budget.
• Collaborate with Construction Project Managers and owners to coordinate all aspects of construction through to completion including final inspections, permits, and contracts.
• Negotiate, procure, and manage vendor contracts including landscaping, snow removal, pest control, janitorial services, etc.
• Increased occupancy 15% to 50% within six months, despite construction delays and occupancy at 98% as of November 2022.
• Organized and marketed monthly events utilizing Canva, Facebook, Hootsuite, and Instagram to increase resident satisfaction and community engagement, and further our marketplace reputation.
• Participation in local community events through the Elgin Area Chamber engaging monthly to network and keep connected.
• Increased Reputation.com score 50% and exceeded industry KPI’s, thus awarded the Kingsley Excellence Award for Customer Service in 2020 and earned top 1% ORA Elite Operational Excellence award for top online reputation scores in 2020.
• Implemented various sales and leasing initiatives to stay competitive against market shifts, with a focus on increasing leasing velocity resulting in current occupancy rate of 98+% with a team average of 40+% closing ratio vs. industry average of 30%.
• Create cross functional training practices for new team members in the utilization of leasing and financial software including Onesite, Workday, ILM, Leonardo 24/7, and Yardi, resulting in a well-defined, accelerated onboarding experience.
• Manage and process bi-weekly payroll, bonuses, and commissions for team through ADP and monthly bonus spreadsheet. The View Apartments & The Township @ St. Charles Apartments (Trinity Property Consultants), St.Charles, IL SENIOR PROPERTY MANAGER- October 2018 to July 2019
• Effectively facilitated all aspects of two properties with a team of 6 during major renovation of unit interiors, as well as common area spaces including lobby entrance, fitness center, pool and fire pit grounds landscaping updates.
• Coordinated with project manager daily through Unit Renovation Report regarding process and progress of renovated unit turns and capital projects including balcony painting, lobby renovation, maintenance shop build-out, and dog park addition.
• Daily, weekly, and monthly reporting communicated internally through intranet OneLogin site, as well as directly with Regional Manager, Area Manager, Revenue Manager and Vice President regarding property performance, operational and financial status, leasing activity, pricing, budget variance, payables, occupancy, and unit renovations.
• Executed contract negotiations with vendors for all work completed on-site for both communities, including snow removal, landscaping, pest control, and janitorial services.
• Implemented and supported LRO pricing software including comparison analysis, pivot unit pricing and updating all units with base pricing and amenity codes using Entrata software.
• Processed payroll, commissions, leases, reconciled petty cash, and all bonus reports utilizing ADP, LRO, Entrata, and Yardi.
• Planned, coordinated and hosted monthly resident events to increase resident relations and retention. Bourbon Square Apartments (Greystar), Palatine, IL COMMUNITY MANAGER - August 2017 to October 2018
• Managed all aspects of daily operations for a 612-unit property with a 13-person team including timecards, payroll, renewal/commissions, process and code all invoices, and host monthly safety meetings.
• Facilitated and led multifaceted levels of communication between clients/owners, residents, team members and vendors.
• Mitigated loss by obtaining and negotiating multiple bids/proposals from vendors for daily operational and capital projects.
• Evaluated, initiated and supervised all capital projects including full clubhouse renovation, annual village inspection requirements, seal coating, landscaping enhancements, etc.
• Planned marketing and community networking on multiple social media channels to build exemplary resident relationships.
• Worked with local law enforcement to collaborate and engage together at our community events including annual picnic.
• Forecasted, managed and successfully exceeded budget goals to exceed 92% budgeted occupancy.
• Supervised all daily leasing activity and reporting through OneSite and Lead to Lease software.
• Maintained continual analysis of monthly financials to reduce costs through in-house efforts and vendor negotiations.
• Prepared agenda and led bi-weekly calls with asset manager in accordance with financial and operating goals.
• Coordinated and led interactions with brokers and investors while this property was on and off the market during 2017-2018. The Retreat at Danada Farms (Laramar Group), Wheaton, IL COMMUNITY MANAGER - May 2007 to August 2017
• Managed all aspects of daily operations for a 295-unit property with a team of seven.
• Evaluated and determined unit pricing positions, working in conjunction with pricing manager to create optimal pricing.
• Prepared budget as well as all forecasts to help foster rent growth and reduce vacancy loss.
• Processed payroll, renewals and commissions, and supervised and procured bids for all capital projects.
• Created new streamlined process to update social media channels by utilizing Hootsuite and Sprout Marketing.
• Raised closing ratios from 15% to 30%, thereby increasing our occupancy rate from 89% to 94% within a 90-day time frame.
• Facilitated broker tours and final sale of property while exemplifying ROI through value-add opportunities. EDUCATION
BENEDICTINE UNIVERSITY
Bachelor of Arts, Organizational Leadership & Management, December 2015 - Summa Cum Laude CERTIFICATION and LICENSES
Esthetician License, Active Status
Leasing License, Hold Status
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