Accounts Payable Customer Service

ROBIN D RUSSELL

Administrative/Financial Specialist

574-***-**** *************@*****.*** Knox, IN

SUMMARY

Energetic and engaging administrative/financial specialist with experience in reception, accounts payable/receivable, customer service, HR, and file management. Eager to blend exceptional organizational skills with accounts payable/receivables, order entry, personnel files, payroll, and outreach experience in an office support role.

AREAS OF EXPERTISE

Reception & Customer Service

●Greeted and interacted with customers with an average of 50 a day.

●Responding to client questions efficiently and proactively resolve concerns.

●Answered up to 50 incoming calls a day and directed callers to the appropriate departments

●Managed the public email account and handled over 75 new messages daily

●Cultivated relationships with donors and potential supporters via phone and community events

Accounts Payable/Receivable

• Collaborated with the accounting team to perform month-end close activities.

• Supported the preparation of audit documents.

• Prepared batches of accounts payable invoices for data entry.

• Engaged in filing, recording, compiling and transmitting financial

records.

• Audited payroll and personnel records to determine unemployment

insurance premiums and workers' compensation coverage.

• Operated computers and used job-related software to develop,

modify,, and implement recordkeeping, and accounting systems.

• Reviewed accounts for discrepancies to properly reconcile

differences.

• Resolved customer discrepancies and disputes in a timely and

diplomatic manner.

• Posted incoming payments and advance deposits to maintain daily

cash receipts journal.

• Collected outstanding payments from customers and handled

customer inquiries promptly.

• Drafted executive correspondence regarding account discrepancies

and collections efforts.

• Analyzed and resolved misapplied payments and banking discrepancies.

• Reconciled accounts receivable ledger to support accuracy and

completeness of customer payments.

• Regularly updated customer contact information and payment

records.

• Researched invoices and customer database to resolve customer

concerns and billing issues.

• Contacted customers by mail or telephone concerning past due

balances.

• Oversaw and resolved issues on payment discrepancies and

customer write-offs.

• Performed general office duties, such as filing, answering telephones,

and handling routine correspondence.

• Operated computers programmed with accounting software to

record, store, and analyze information.

• Reconciled records of bank transactions.

• Operated 10-key calculators, typewriters, and copy machines to

perform calculations and produce documents.

Human Resources

• Updated employee job descriptions, performance reviews, and

disciplinary actions.

• Assisted with recruitment and interview processes to develop

pipeline of candidates for employment.

potential hires.

• Packaged new hire packets and materials for distribution to newly

hired employees.

WORK EXPERIENCE

Administrative Assistant/Payroll I Samyoung America, Inc Kokomo, IN I Aug. 2024-Dec. 2024

AP/Payroll/HR/Receptionist I Life Care Center of Rochester Rochester, IN I Aug. 2023 - Aug. 2024

Accounts Receivable Specialist I Kauffman Engineering Lincolnshire, IL I August 2022 – April 2023

Accounts Payable Specialist NTK Precision Axle I Frankfort, IN I September 2018 - August 2019

Secretary I A Schulman, Inc. (Formally Ferro Corp.) I Plymouth, IN I July 1999 - March 2015

EDUCATION

High School Diploma I Knox Community High School I June 1984

TECHNICAL SKILLS

Microsoft Office (Outlook, Excel, Work), QuickBooks, SAP, JD Edwards, Navision, VAI, Organizational Skills, SOX, ISO, Financial Report Writing

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