Customer Service Administrative Assistant
Resume:
Kerry Coleman
Peer Recovery Coach
Detroit, MI **215
****************@*****.***
I've experienced both the highs and the lows of long-term recovery, including the loss of a child due to an overdose. My personal journey has instilled in me empathy, compassion and a deep believe that everybody's journey of recovery is not the same. I believe on a visual Hands-On approach visual approach to coaching. Every recovery journey is unique, and my goal is to provide personalized support that empowers an individual to find their own path to healing. I am committed to unconditional encouragement and find the strength in resilience it gives an individual as some may not receive it from family or any other outside source.
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
Positive Images-Detroit, MI
August 2023 to Present
Answers screens and directs phone calls to staff. Do all the orientations to new clients. Do tasks for the director of the program at any given moment. Orientation of the new clients. Keep all copies fresh and new. Keep all intake folders fresh and new and in stock. any tasks that need to be done by general manager for director of the program.
• Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
• Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
• Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
• Responded to inquiries from clients/customers in a timely manner, providing accurate information or directing them to the appropriate department/personnel for assistance
• Served as the primary point of contact for visitors/guests, greeting them professionally and ensuring their needs were met during their time at the office Recovery Coach In-Training
Positive Images-Detroit, MI
Present
• Provided one-on-one support and guidance to individuals in recovery, helping them navigate challenges and maintain sobriety
• Developed personalized recovery plans for clients, tailoring strategies to meet their unique needs and goals
• Assisted clients in accessing community resources such as housing, employment opportunities, healthcare services, and support groups
Dispatcher / Janitorial
ABC Cab Company-Livonia, MI
February 2015 to October 2020
• Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
• Prioritized over 100 calls daily including Michigan Blood Bank and over 17 different local school districts
• Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
• Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
• Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
• Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
Owner/Operator
Kerry Kleans Green-Livonia, MI
June 2006 to April 2020
• Ensured cleanliness and sanitation standards were met by following established protocols and procedures
• Developed and implemented cleaning schedules to optimize productivity and meet client expectations
• Managed budgets for cleaning supplies and equipment, identifying cost-saving opportunities without compromising quality standards
• Developed strong relationships with vendors/suppliers to negotiate favorable pricing terms on cleaning supplies
• Performed thorough cleaning of residential homes, ensuring all rooms were cleaned to the highest standards
• Managed and prioritized daily cleaning tasks based on client preferences and specific instructions
• Implemented effective organization systems for household items to maintain cleanliness and orderliness
Server/Supervisor
OLYMPUS CONEY ISLAND-Canton, MI
January 2002 to December 2015
• Collaborated with kitchen staff to ensure timely delivery of food orders and maintain high levels of customer satisfaction
• Assisted in the creation and execution of special events, including menu planning, staffing coordination, and setup
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for all patrons
• Mentored new servers on best practices for delivering excellent service while maintaining efficiency during busy shifts
• Demonstrated strong leadership skills by overseeing daily operations of the restaurant during absence of management team
• Served as a liaison between front-of-house staff and management team to address any operational issues or concerns
• Trained staff on proper handling of cash transactions to minimize errors or discrepancies at end-of- shift reconciliation process
Education
CCAR for Recovery Coach in Certified Peer Recovery Mentor SHAR ACADEMY - Detroit, MI
January 2024 to March 2024
COMPUTER SUPPORT BRYANT VOCATIONAL SCHOOL - Livonia, MI 2000
Additional Information
1. All necessary new hire DWC training certifications 2. Improving Michigan Practices Certificates in Confidentiality and Recipient Rights
Contact this candidate