Administrative Assistant Human Resources

Mar Illera

Chicago, IL – *****************.**@*****.*** – 630-***-****

Education

Bachelor’s degree in business administration – Emphasis in Human Resources and International Business. Pontificia Universidad Javeriana, Colombia.

Skills and Proficiencies

Bilingual (English & Spanish)

Sales & Customer Engagement

Product Knowledge & Trend

Awareness

Client Relationship Management

Microsoft Office & POS Systems

Data Analysis & Inventory Tracking

Strong Oral & Written

Communication

Problem-Solving & Conflict

Resolution

Team Collaboration & Leadership

Punctuality & Reliability

Experience

Administrative Assistant

World Fresh Market Chicago, IL Aug 2024 – Jan 2025

Assisted in managing sales operations, inventory tracking, and vendor relations across multiple retail stores.

Analyzed product pricing strategies to ensure competitive margins and maximize sales revenue.

Conducted weekly freight calculations, ensuring efficient product flow and timely restocking.

Processed financial documentation, including payroll, tax payments, and sales invoices. Administrative Assistant

Mailer S.A. Colombia, Sep 2023 – Aug 2024

Managed end-to-end recruitment, ensuring the right talent aligned with company culture and sales goals.

Organized employee engagement programs to enhance teamwork and client-facing skills.

Conducted compliance audits and training sessions on best retail and sales practices Customer Service Agent

H&M Chicago, IL Jan 2023 – Sep 2023

Delivered top-tier customer service, ranking as a top performer in North and South America.

Assisted customers with product selection, styling advice, pricing, and order fulfillment, driving sales growth.

Managed over 500+ weekly customer interactions via phone, chat, and email, providing personalized shopping experiences.

Developed a bilingual Excel tool to streamline communication and sales operations in US and MX markets.

Nominated for the H&M 2023 EPA Award for excellence in teamwork and customer engagement. Fraud Analyst

RBM Colombia, Jan 2018 – Dec 2019

Monitored and analyzed transactions to detect fraudulent activities in retail and online shopping platforms.

Worked with law enforcement to combat fraudulent retail transactions and improve customer security.

Assessed shopping behavior trends to refine fraud prevention techniques and enhance consumer trust. Administrative Assistant

Baxter Colombia, Jun 2017 – Dec 2017

Negotiated pricing and purchasing terms for key product lines, ensuring optimal cost, quality, and delivery.

Conducted supplier evaluations and managed order placements to maintain consistent inventory levels.

Collaborated with internal teams to forecast sales trends and align inventory with customer demand. Additional Experience

Cultural Exchange & Childcare Provider

Cultural Care New Jersey Sep 2019 – Feb 2022

Engaged children in creative activities, teaching cultural diversity and language skills.

Organized educational trips and social activities that fostered curiosity and personal growth.

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