Customer Service Night Auditor

Richard Bran Nogueira Cardoso

Profile

More than 30 years of experience in service delivery, and customer service mainly in hospitality, as well as in Administrative positions. Competence in areas of Financing and Accounting, Operational and Audit Systems…

Intended Areas

Hotel Management/Customer Service/Audit/

Administrative Assistant/Management & Financial Assistance

Employment History

*Night Audit, Events Coordinator, Driver guests to Airport Hotel Wyndham Garden Pittsburgh and Back to International Airport, Assuming Sub General Management in February 2019, July 2018 – February 2020 due to recurrent lung disease (disabled)

Night audit, preparation of rooms for events, transfer of guests. Cleaning of general areas and assisting in preparing rooms, breakfast, and Assistant General Manager.

*Night Auditor, Concierge, and Occasionally Chef di Cuisine at Pittsburgh Days Inn, Jul 2017 – Jul 2018

Night auditor, cleaning common areas, preparing breakfast.

*Bellman at Omni William Penn Hotel, Pittsburgh, Jun 2016 – July 2017

Guest assistance, general information, and information about cultural events. Responsible for transferring guests between the hotel and the airport.

*Delivery and Telephone Attendant at Bellagio Pizza, Pittsburgh, September 2013 – June 2016

Taking phone orders and delivering to customers’ homes.

*Night Auditor, Night Room Attendant, and Event Waiter at Mansions on Fifth, Pittsburgh, June 2013 – September 2013

Night auditor, chef and room attendant and Control of events and parking.

*Banquets Service, Waiter, and Bartender at Sheraton Station Square Hotel, Pittsburgh, May 2010 – June 2013

Preparation of halls for events in commercial meetings, weddings, and congresses, reaching 1500 people.

*Front Office, Manager Assistant, Night Auditor at Hotel Ibis, Piracicaba, Brazil, August 2006 – July 2008

Front office work, and training the hotel operations team, as well as accounting.

*General Manager at Esplanada Hotel Ltda, Piracicaba, Brazil, October 2003 – June 2006

Responsible for all the company operations, including accountancy, revenues, billing, purchases, shifts, etc. Implement the updating process and refurbish the hotel.

Details - Addresses

609 Penn Avenue - Downtown

Pittsburgh, Allegheny County

Zip-Code 15222, Pennsylvania

Phone: +1-412-***-**** Email: ****************@*******.***

Skills

-Employee group leadership

-Employee recruitment and training

-Implementation of ISO 9000 and 14000 quality programs

-Check-in and check-out procedures

auditing and accounting

-Tax planning, including contingency calculations

-Development of financial strategies and audit methods

-Knowledge of laws and regulations and their application

Languages

Portuguese - Native Fluent

English - Fluent Advanced

Spanish - intermediary

French - Basic

German - Basic

Italian - Basic

I started my career working in Hotel in February 1993

Achievements

He created new methods for assessing performance and progress in the company.

Implemented updating processes and led the reform of hotel management, which made the Hotel more competitive in the Piracicaba hotel market.

Developed methods of improvement and accuracy in auditing.

Developed instructional handouts for teaching tasks such as preparing audit reports.

Upgrade Software to better meet hotel needs and store more revenue & occupancy data

Installed Recycling Systems in Several Hotels

Acquired Experience and Training Working in Various Hotels Around the World, such as: France, Holland, Hungary, etc...

Education, Training, and Courses in Other Areas

MBA in Financial Administration for Executives, 2008 -2009

Outlining the Franchise System for the company “Aferitec Calibrações”, to be implemented all over the country in Brazil

Bachelor s Degree in Hotel Management and Administration,1977

Windows, Microsoft Word, Excel, PowerPoint, Outlook, and Access at SENAC, 1996

Machining and Technical Design at SENAC, 1984

Personal References

Stela Marisa Cerignoni

Financial Analyst - Delphi Powertrai

+55-19-342*-**** / Fax +55-19-342*-**** / Cel. +55-19-810*-****

Email: *****.*.*********@******.***

Phaedra Piffer Morato do Nascimento

Events Assistant - Grande Hotel Águas de São Pedro

+55-19-348*-**** / Fax +55-19-348*-**** / Cel. +55-19-819*-****

Email: *******.***********@**.*****.**

Elke Jurandy Bran Nogueira Cardoso

Senior Professor at Universidade de São Paulo,

Post-graduation advisor for ESALQ-USP.

55-19-341*-**** / Fax +55-19-341*-**** / Cel. +55-19-918*-****

Email: ********@***.**

Fátima Rossetto

Leadership Development Director - DBM Brasil Consultacy and Projects

+55-11-550*-**** / Fax +55-11-550*-**** / Cel +55-11-733*****

Email: ***************@*********.***.** or *******@*********.***.**

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