Quality Engineer Process Engineering

DEMETRIO ENRIQUE ROJAS CRUZ

*** **** ****** **., ********, Michigan 49601 USA

Ph: 231-***-**** Email: ************@*****.***

EDUCATION Benemérita Universidad Autónoma de Puebla (Puebla México) Industrial Manufacturing/Process Engineering, 1985 - 1990 WORK EXPERIENCE LC Manufacturing and Processing, Lake City Michigan Lake City Michigan March 2024 – Present Processing Department / Quality Engineer

● Process/Quality Engineer (March 2024 - Present)

After parts have been forged, parts go through inspection steps using gages to check for any deficiencies; Supervising inspections of individual parts and documenting findings. Speaking with customers to identify any recent issues. Placing quality alerts on processes and communicating that to the customer.

Ensuring and reviewing quality parts before leave the facility to assure no voids, nicks, nonfills, or any deformities are present in order to prevent them from reaching the customer. Avon Protection Systems, Cadillac Michigan March 2018 – March 2024 Supplied Air Value Stream / Electronics Division

● Senior Process/Quality Engineer (March 2018 - March 2024) Performing processes set-up/start-ups and solving processes (8D’s), participating in SQUID Tier Boards meetings, RPS, RAIL reviewing and approving First Piece PPAP submissions for components. Containment process area Team. Performing Process Impact Analysis, conducting Process Risk Assessments, and performing Avon internal LPA and QSE POST audits. Certified ISO 14001:2015 Auditor. Develop and create Assembly Procedures, Inspection Procedures, Work Instructions, Quality Alerts. Care Points, Quality Alerts. Flow Charts, Overmolding Santoprene products. Certified BSI internal and external lead auditor. MGI Coutier - Avon Automotive, Cadillac Michigan Feb 1998 – Feb 2018 Automotive Division, Avon Engineering Department

● Senior Quality Engineer (Feb 1998 - Feb 2018, 20 years) Performed problem solving processes (8D’s), participated in the QRQC, APU, Containment process area team, performed Process Impact Analysis, conducted Process Risk Assessments, and perform Avon internal LPA and QSE POST audits, and translated work instructions to assist with the implementation and launch of the SAP system.

● Senior Field Quality Engineer (Jan 2003 – Dec 2017, 14 years) Had extensive travel to all USA, Canadian and Méxican customer plants representing all Avon divisions in the USA, México and some plants in Europe, South America; Asia, responded to OEM’s customer quality concerns providing first response, implementation and management of containment/sort/rework activities at customer plants and warehouses sites, established positive working relationships across the automotive industry and contacts with customers, perform Avon internal LPA, VDA 6.3, and QSE POST audits, and completed validation audits of Avon suppliers located in USA. México, and Canada.

● Launch/Go-Aheads Processing Coordinator, (Mar 2002 – Dec 2002, 9 months) Coordinated processing production/launch “go-aheads” (Avon’s change control/release process for new parts) for new Avon products to customers.

Cadillac Rubber and Plastics de México S.A de C.V., Orizaba, Veracruz, México (Avon Automotive Division)

● Process Engineer Coolant Hoses Project (Jan 2000 – Feb 2002, 2 years) Managed safety and risk assessments, supervised processes to ensure proper set-ups and operations, documented specifications and quality product production, developed and recommend methods to prevent processing problems, defects or operating deficiencies, developed and drafted work instructions and procedures to maintain the process or related support activity, trained others in the proper methods to produce a quality product, actively sought improvement opportunities for processes related to key production measurables. Avon Automotive – Product Development Center

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DEMETRIO ENRIQUE ROJAS CRUZ

432 East Nelson St., Cadillac, Michigan 49601 USA

Ph: 231-***-**** Email: ************@*****.***

● Orizaba Coolant Hose Expansion Project (Jun 1999 – Dec 1999, 6 months) Received training to enhance knowledge and skills in the areas of operating theory of coolant hose processing equipment; basis rubber technology including correspondence course; steam dynamics; effects of compound variation; knitting head; extrusion tooling; Davis Standard Epic II controller; yarn technology; Safety AVQ, Blueprint reading, inspection tools, SPC, Quality acceptance criteria, APQP process, PFMEA, Error proofing techniques, 8D problem solving, Communication and Meeting Management skills, Quality systems, and company systems proficiency.

CT Rubber Division

● Shift Production Leader (Apr 1999 – Jun 1999)

● Extrusion Operator (Feb 1998 – April 1999)

Volkswagen de México

● Process /Quality Control Engineer (September 1991 – November 1997. 6 years 2 months) Received training and participate in quality meetings, generate and analyze quality control reports. Carry out quality assessments of products. Manage sorts, certify, and containment activity in the event of non-conforming material issues, Key team member in customer APQP process and product PPAP submission and approval including PDR, control plans and PFMEA. Prepare and maintain quality control instructions and quality alerts. Support other teams such as engineering and production in relation to quality procedures and corrective actions. Support internal and external audits and customers. Conduct process / product audits. Conduct laboratory measurements and testing. Track and manage customer warranty and non-conformance issue root cause and corrective actions. Run reports on Quality performance, such as First time through quality (FTTQ), Parts per million (PPM), Quality Metrics, etc. Update indicators of internal and external quality performance on a regular basis. Manage plant floor quality inspection/audit program including supervision of inspectors. Other duties as assigned. SPECIALIZED TRAINING/CERTIFICATIONS

● Avon Automotive – Rubber Process Seminar

● Northwestern Michigan College – TS 16949 Core Tools and Customer-Specific Requirements

● Daimler Chrysler Quality Institute – Layered Process Audits Fundamentals

● Michigan Technical Education Center – Customer Service Communication Skills

● Avon University – Project Management Module II (Pert Charts and Gantt Charts)

● Avon University – Project Management Module I (Overview)

● Ford Education and Training Development – Introduction to Warranty for Suppliers

● Avon Rubber p.l.c. – Six Sigma Breakthrough Process Improvement Specialist at Green Belt Level

● Avon Rubber p.l.c. – Six Sigma Breakthrough Process Improvement Specialist at Black Belt Level

● Northwestern Michigan College – TS 16949 Internal Auditing

● Lean Manufacturing and or Manufacturing Quality

● Original Equipment Manufacturing or Tier 1 experience in Automotive

● Manufacturing, Process and or Tool Engineering

● ISO/TS 16949 Internal Quality System Auditor

● Knowledge of geometric design and tolerancing (GD&T)

● ISO / IATF 16949

● Statistical Problem Solving (Red X, DFSS, DMAIC)

● Quality Systems Planning (APQP), including PPAP

● PFMEA – Process Failure Mode and Effect Analysis

● Proficiency in print reading and interpretation, part measurement, gage design and function

● Rubber Division A.S.C. – Rubber Manufacturing Technology

● Armstrong Steam University – Steam Energy Conservation Seminar 2 of 3

DEMETRIO ENRIQUE ROJAS CRUZ

432 East Nelson St., Cadillac, Michigan 49601 USA

Ph: 231-***-**** Email: ************@*****.***

● QS-9000 – Plexus-Implementing Failure Mode & Effects Analysis (FMEA) for QS-9000

● Davis Standard Corporation – Care and Operation of the Extruder Complex

● Ford Lean Resource Center – Visual Workplace

● Ford Lean Resource Center – Supplier Lean Workshop

● Cadimex S.A. de C.V. MGI Coutier – VDA 6.3 BII Process Auditor

● AIAG – VDA 6.3.1 Process Auditor Upgrade

● BSI Certified Internal and External Lead Auditor MEMBERSHIPS Member of Knights of Columbus Council 1224 since 2003 Member of the Cadillac YMCA since 2005

Member of (USSF) United States Soccer Federation Grade 7 Soccer Referee, 20 years Member (MHSAA) Michigan High School Athletic Association Soccer Referee 22 years Ex Member of the Cadillac Jaycees

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