Customer Service Human Resources
Resume:
Jasmine Gonzalez
760-***-**** *********@*****.*** Columbus, Ohio 43228
PROFESSIONAL SUMMARY
Hardworking, proactive, and compassionate professional eager to lend combined knowledge and skills with aspects of leadership in dynamic surroundings. Assertive and ambitious, result-driven with a passion for growth and efficiency. Excels in high-pressure environments, demonstrating exceptional organizational skills and a commitment to high-quality care. Highly motivated and dedicated to pursuing career goals with determination and enthusiasm. SKILLS
High quality patient/customer service Good communication and interpersonal skills Positive and advanced work ethic Ability to work under pressure managing various tasks Discipline and resilience Schedule and time management Fast and efficient equipment operations and examining timing Organized and responsible Task oriented Self-sufficient Demonstrated leadership skills
EXPERIENCE
TRANSPORTATION MANAGEMENT COORDINATOR, Fort Irwin, CA United States Army
• Responsible for scheduling and selecting modes of transportation for personnel and equipment Prepared transportation movement control documents and determined correct forms based on shipment type and travel mode
•
Advised military personnel and Department of Defense civilians of entitlement for shipment of passenger travels, vehicles, equipment, and personal property including preparation of departure and arrival through different modes of transportation including flights, railroads, and buses
•
• Assisted in requested and coordinated transport capability to meet movement missions
• Provided supervision and technical guidance for rail operations
• Administered and supervised human resources functions in a personnel office Advised and prepared documentation for commanders, first sergeants, and other chain of command staff members on soldier readiness, strength levels, legal statuses, school preparations, etc
•
Trained on resiliency and soldier readiness skills including combat training, weapons qualification, survival skills, land navigation, gunnery, and convoy
•
• Fort Irwin, CA
FRONT DESK ASSOCIATE/BACK OFFICE TECHNICIAN, Escondido, CA Acuity Eye Group
Booked, managed, and confirmed new and existing patient appointments for clinical procedures, complete exams, and follow ups
•
• Obtained and verified all necessary personal information and insurances including authorizations Handled high volume of phone calls, incoming and outgoing, controlled and checked faxes for the clinic from other facilities and from our clinic
•
• Collected and verified patient billing documents
• Referred patients to outside healthcare professionals for additional medical treatment as advised by physicians Performed patient works ups documenting chief complaints, medical history, and all other relevant information necessary for physicians
•
Preformed basic and routine vision screening exams including necessary diagnostics as ordered by physicians which consisted of:2
•
• OCT Retina and optic nerve scans
• Glaucoma testing including, visual fields, pachymetry reading, eye pressure check
• Administration of Dilation drops and proparacaine and/or flouresine
• A-scans and B-scans
• IOL calculations
• Prepared and sanitized exam rooms and treatment rooms for physicians which included:
• Injections
• In office surgical procedures
• Laser
• Assisted in scribing, in clinic procedures, and the drawing of necessary medicine eye injections
• Controlled and aided in maintaining patient flow consistent in a busy clinical environment Prescribed and authorized drug presciptions and refills, provided appropriated and detailed patient and prescription information to pharmacies, submitted prior authorizations when necessary
•
• Both written and eprescriptions
• Assisted Retina, Cataract, Glaucoma doctors and optometrists
• Traveled to various clinics across San Diego to cover for
• Escondido, CA
BACK OFFICE TECHNICIAN, San Diego, CA
Clearview Eye and Laser Medical center
• Performed lasik consultation exams including:
• Vision screening and prescription check (glasses or contact lenses)
• Refractions on epic machine
• Topography and pentacam scans of the cornea
• Retinal photos
• Prescription readings on various diagnostics
• Cataracts scans
• Established solid patient relationships developing high quality patient care
• Organized, updated and maintained patient charts
• Presented all work ups and patient information to physicians
• Managed patient flow in clinic directing doctors and scribing Prepared patients before laser procedures and assisted after procedure by giving pre and post operative instructions including medication use as directed by the surgeon
•
• Prescribed and authorized prescriptions and refills
• San Diego, CA
OPHTHALMIC TECHNICIAN, Oceanside, CA
Davies Eye Center
Performed patient works up documenting chief complaints, vision screenings, and administrating appropriate drops for necessary examinations
•
• Performed appropriate diagnostics ordered by physicians including:
• Eye pressure checks with various methods
• OCT retinal and optic nerve scans
• Topography scans for cornea3
• Manual refractions
• Fundus photos
• IOL Master (A-scans)
• Glaucoma testing
• Visual fields
• Received and assisted in patient messages for doctor and/or prescriptions
• Completed and submitted prescriptions and refills as well as necessary prior authorizations
• Prepared and sanitized examination rooms
Prepared patients and assisted with laser procedures and in clinic surgical procedures including YAG's, chalazion removals, and superficial keratometry
•
• Oceanside, CA
OPHTHALMIC MEDICAL SCRIBE, columbus, Ohio
Midwest Retina
Rooms, sterilizing medical instruments required for the day, revising the schedule, and. preparing incoming patient charts.
inventory and EHR system.
• Perform vision screenings and document patient information on EHR system (NEXTGEN)
• Prepared clinic in the AM for doctors and patients which included: opening and restocking
• Submitted necessary information of medication used for eye injections into Retina OS
• Assisted physician with in clinic procedures such as lasers and injections.
• Traveled to various locations daily
• Documented inventory daily
• Scribed for physicians on EHR systems which included documenting exams performed by doctor, e prescribing any medication necessary as instructed, applying correct I-10 medical codes, annotating patient plans for any further visits and any other instructions given by physician.
•
EDUCATION
HIGH SCHOOL DIPLOMA
Del Lago Academy, June 2016
REFERENCES
MARIA ALVARADO
************@*******.***
DR. SUNG
**.*******@*****.***
VICKI SMETHWICK
ALMA DIAZ Alianza 614
Executive President President
*****@****-****.***
LANGUAGES
English
Bilingual
• Spanish
Bilingual
•
VOLUNTEER EXPERIENCE
PUBLIC RELATIONS COORDINATOR, columbus, Ohio
Alianza 614, March 2023-Present
• Developed and implemented effective public relations strategies to increase brand awareness and recognition.
• Handled social media accounts for company to promote and engage online communities. Developed plans and materials to communicate organizational activities that were beneficial to environment, public safety, and other important social issues.
•
Developed strategies to improve public awareness of organization's mission or goals by leveraging existing relationships with influential individuals.
•
• Communicated corporate mission, vision and values in public forums and at events. EXECUTIVE ASSISTANT, Columbus, ohio
Centeotl, January 2022-November 2024
• Actively monitored event progress to maintain quality standards and troubleshoot any issues that arose.
• Maintained updated records of all events including contact details of attendees or vendors involved.
• Utilized problem solving techniques when dealing with unexpected situations encountered during an event.
• Created detailed reports summarizing event performance metrics such as attendance rate, revenue generated.
• Recruited and trained volunteers for various roles associated with running a successful event.
Contact this candidate