Administrative Assistant Customer Service
Resume:
Diarra Ndiaye
Cell: 780-***-**** Email: ******.**********@*****.***
Office Administrative Assistant
PROFESSIONAL SUMMARY
Bilingual Office Administrative Assistant fluent in French and English, with a proven ability to streamline operations and deliver exceptional results. Highly skilled in Microsoft Office, multitasking, and meeting deadlines, I combine strong organizational expertise with excellent customer service to drive efficiency and enhance client satisfaction. Equally effective working independently or in team settings, I bring focus, professionalism, and a commitment to excellence to every task. PROFESSIONAL EXPERIENCE
Customer Relations Representative (French/English) Sutherland Global/RBI team – Edmonton, Alberta 01/2025 - 032025
● deliver exceptional service and solutions to customers through inbound calls and chat in a high-energy environment
● provide information, answer questions, and resolve issues related to a company's products or services
● Handling inquiries, complaints and respond emails in between incoming calls
● Ensure all work performed in accordance with top technologies and systems
● Guiding customers through the process of returning products and obtaining refunds
● Documenting customer interactions, issues, and resolutions for future reference
● Recognizing when a customer issue needs to be escalated to a higher-level supervisor or specialist
Administrative Assistant
J & S Food Service (Bakemark), Edmonton, AB November 2024
● Answer and manage high volumes of calls, delivering professional responses to customer inquiries.
● Process and issue accurate invoices, ensuring compliance with internal standards.
● Organize and package invoice lists for efficient internal review and processing.
● Accurately record and manage customer orders, collaborating with departments to ensure seamless fulfillment.
● Provide excellent customer service by resolving inquiries and providing updates on orders promptly.
Talent Acquisition Assistant (Practicum)
City of Edmonton, AB March 2024 – May 2024
● Consolidated duplicate candidate profiles, enhancing database integrity.
● Supported the onboarding process, ensuring smooth transitions for new hires.
● Reviewed and assessed applications using Taleo, maintaining high efficiency in candidate selection.
● Managed candidate police background check records, ensuring accuracy in Taleo and spreadsheet systems.
● Drafted precise offer letters based on consultant information, adhering to policy requirements.
● Ensured compliance with FOIP regulations through meticulous document management.
● Applied advanced proofreading skills to written communications, achieving a high standard of accuracy.
EDUCATION
Administrative Professional Diploma
Campbell College, Edmonton, AB September 2023 – May 2024
● Business Math, Business English, and Business Communication
● Applied Office Procedures and ARMA Filing Standards
● Advanced Computer Training (Microsoft Office 2013, Keyboarding)
● Professional Development Workshops
ESL Program
NorQuest College, Edmonton, AB September 2022 – August 2023 Bank Teller Diploma
Xamtic Center, Mbour, Senegal October 2014 – June 2016 ADDITIONAL EXPERIENCE
Customer Service Representative
AVEN Electronics, Mbour, Senegal February 2018 – April 2019 Money Transfer Agent
Doukoure Money Transfer December 2016 – January 2018 CERTIFICATIONS
● Access and Privacy Fundamentals for Alberta Public Bodies (FOIP Online Course) Completed: November 2024
● Standard First Aid and CPR/AED Level C
The Training Centre, Edmonton, Alberta
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