Business Analyst Project Management
Resume:
Tiffany Batton
414-***-**** • Milwaukee, WI, 53224
Business Analyst Profile
Accomplished professional with extensive experience in project management, data analysis, and process improvement. Solid background in varied industries such as financial services, life insurance, manufacturing, and banking. Demonstrated success in leading cross-functional teams, leveraging data to inform business decisions, and delivering projects on-time and within budget. Proven success at directing a range of software development and several research/analytical projects simultaneously that aligns with corporate strategy. Skilled in requirements gathering, user stories, agile methodologies, and data visualization tools.
Areas of Expertise
Project Management
Relationship Building
Business Operations
Metrics Development
Scrum Master & Change Agent
Team Leadership & Mentorship
Strategic Planning & Execution
Business Requirements Analysis
Data Analysis/Interpretation
SAFe Agile Framework
Application Deployment
Performance Assessment
Accomplishments
Reduced a tax code error from 75% to 0% for legal operations team that improved efficiency/accuracy of tax code processes.
Played a key role in leading two large multimillion dollar global projects to completion with value of more than $3M.
Developed and implemented analytical tools, reports and ad-hoc analyses to deliver full-scale operational support.
Provided visibility to IT spend exceeding $5M by implementing a robust tracking and reporting system.
Led a team assigned to a $2M project that delivered an enterprise-wide travel & expense reporting system.
Career Experience
Johnson Controls (Axiom), Milwaukee, WI 2024 – 2025
Project/Program Manager
Spearheaded a highly visible, multi-million-dollar global contract lifecycle management implementation project for Legal Operations. Instrumental in implementing a risk matrix to mitigate customer risk exposure. Lead and manage the successful execution of projects, ensuring high levels of performance and efficiency while delivering exceptional business value. Guide project teams, foster a collaborative environment, and liaise with stakeholders to ensure alignment project outcomes.
Strategic Planning: Define program goals, scope, and deliverables, aligning them with overall business objectives.
Project Oversight: Manage multiple projects simultaneously, monitoring progress, and ensuring timely completion.
Stakeholder Management: Communicate effectively with stakeholders, including senior leadership, and team members.
Risk Management: Identify potential risks, develop mitigation plans, and proactively address issues.
Performance Monitoring: Track program metrics, analyze data, and report progress to key stakeholders.
Team Leadership: Collaborate with cross-functional teams, assign tasks, and foster effective communication.
Change Management: Adapt to changing program needs and effectively manage transitions.
Continuus Technologies, Milwaukee, WI 2023 – 2024
Agile Project Manager Consultant
Lead and manage the successful execution of agile Fintech projects, ensuring high levels of performance and efficiency while delivering exceptional business value. Guide project teams, foster a collaborative environment, and liaise with stakeholders to ensure alignment project outcomes.
Leadership and Guidance: Lead agile project teams in the successful execution of projects, ensuring timely delivery, scope adherence, and quality output.
Facilitate Agile Ceremonies: Conduct daily stand-ups, sprint planning sessions, backlog refinement, and retrospectives. Define requirements and delivered effective, efficient final product/solution in collaboration with subject matter experts.
Stakeholder Management: Maintain clear communication channels with project stakeholders, providing regular status updates and handling feedback.
Backlog Management: Collaborate with Product Owners to ensure backlogs are refined, prioritized, and aligned with business objectives.
Issue & Risk Management: Identify, assess, and manage risks and issues, ensuring impediments are addressed promptly, and project momentum is maintained.
Team Mentorship: Coach and mentor team members on agile methodologies, practices, and principles.
Johnson Controls (TEKsystems), Milwaukee, WI 2019 – 2023
Business Analyst/Project Manager
Spearheaded a highly visible, multimillion-dollar global travel and expense SAP Concur software implementation project. Directed complex legal operations initiative, inclusive of liaising between legal operations, IT and a third-party vendor to execute process improvements and implement new software. Provided business process analysis to identify areas for improvement.
Promoted to Project Manager; led a multi-million-dollar global travel & expense software implementation project to completion.
Recognized for decreasing errors and providing actionable insights by analyzing data in alliance with company executives.
Minimized risk of defects/issues impacting projects and delivered successful projects by establishing test plans and scenarios.
Defined requirements and delivered effective, efficient final product/solution in collaboration with global subject matter experts.
Designed customized solutions that met clients’ business requirements and fulfilled user stories with team members.
Developed as-is and to-be process flows to support the design of Legal Tracker solution for Legal Operations.
Participated in key meetings with clients including requirement sessions, system demos, UAT, and end-user training.
Northwestern Mutual, Milwaukee, WI 2014 – 2019
Scrum Master/Business Intelligence Consultant
Contributed to conducting complex analysis of business problems, forecasting key business drivers for the Field & Home Office. Provided clear guidance for the development team through gathering requirements, writing user stories, and setting acceptance criteria for features and Product Backlog Items (PBI's). Recommended adoption within the Enterprise Compliance Department.
Promoted to Scrum Master and led a Scrum team with 4 members to identify and resolve issues and roadblocks early on.
Developed user stories to support the design of compliance reporting for Enterprise Compliance Department.
Delivered high-quality software solutions by leading Scrum ceremonies including daily stand-ups, iteration plans/review/retro and backlog grooming sessions while coaching the team on the SAFe Agile framework.
Identified opportunities for improvement and developed strategies to address business challenges effectively and efficiently.
Metrics & Analytical Consultant 2013 – 2014
Completed projects on-time, within budget by coordinating large non-technical corporate project operations including schedules, resource allocation. Defined and socialized process improvement metrics across operations departments within Northwestern Mutual to drive operational excellence, improve efficiency and effectiveness, and enhance customer satisfaction.
Drove business success and supported stakeholders in making informed decisions by summarizing analysis results into user-friendly deliverables and translating comprehensive data into business-appropriate communications/recommendations.
Improved efficiency, quality, and customer satisfaction by supporting continuous process improvement initiatives.
Education
Master of Business Administration, Cardinal Stritch University
Bachelor of Science, Business Administration, Cardinal Stritch University
Contact this candidate