Health Services Administrator, Human Resource Officer
Resume:
Lydia Thalia Mulaga Ntchisi District Hospital, P. Box 44, Ntchisi, Malawi *****************@*****.*** +265*********/ +265*********
OBJECTIVE
Experienced Health Services Administrator with a strong background in public service, healthcare project coordination, and stakeholder engagement. Seeking to contribute to Sora Technology’s global health initiatives, leveraging drones and AI to combat malaria and enhance healthcare infrastructure, particularly in underserved communities.
Qualification
Master of Business Administration majoring in Hospital Administration (First Grade)
- JSS Academy for higher Education and Research. (2020-2023)( India)
Bachelor of Business Administration- Exploits University 2015 ( Malawi)
Diploma in Business Studies (International Commercial Management) (2009)
Certificate in Hospital Management (Southern Medical University- China)
Professional Experience
Health Services Administrator
Ministry of Health – Malawi
February 2016 – Present
Initiate and implement key hospital infrastructure projects in collaboration with NGOs such as GIZ and USAID.
Ensure Efficient Healthcare Delivery
Oversee daily operations of district health facilities to ensure accessible, quality, and timely health services for the population.
Strengthen Health Systems
Develop and implement policies, procedures, and systems to improve the overall performance of district health services.
Facilitate community health outreach programs
Manage Human and Financial Resources
Plan and allocate health personnel, monitor staffing needs, and manage district health budgets to ensure optimal resource utilization.
Coordinate Public Health Programs
Support the planning and execution of national and district-level health programs, including immunization, malaria control, maternal health, and disease surveillance.
Promote Intersectoral Collaboration
Liaise with government departments, NGOs, and development partners to coordinate health initiatives and attract technical or financial support.
Liaise with government entities and international partners to secure funding and support for health initiatives
Monitor and Evaluate Health Service Delivery
Use data-driven approaches to assess the quality, efficiency, and impact of health interventions across the district.
Ensure Regulatory Compliance
Ensure that all health facilities and programs operate in accordance with national laws, health policies, and ethical standards.
Strengthen Community Engagement
Promote community participation in health planning and mobilize local resources to support district health objectives.
Crisis and Emergency Response
Coordinate health emergency preparedness and response, including epidemic control, disaster management, and outbreak surveillance.
Support Innovation and Technology Integration
Facilitate the adoption of health innovations such as telemedicine, mobile health tools, and AI/drone solutions to enhance service delivery.
Manage administrative operations and logistics for public health programs.
Coordinate efforts to strengthen health system efficiency and service delivery.
Initiate in the development of paying wards as one of the reform activities in the country,
Key Achievements
Led to cross-sector collaborations for public health projects.
Secured partnerships with GIZ through Water Aid and USAID through Partners in Health for healthcare facility upgrades.
Advocated for and supported adoption of innovative technology in health service delivery.
Successfully participated in patient care coordination at COVID major referral Centre in Lilongwe, Malawi
Successful Implementation of Infrastructure Projects
Led the planning and execution of hospital facility upgrades and new construction projects through collaboration with partners such as GIZ and USAID.
Strengthened Multi-Stakeholder Coordination
Support for Digital Health and Innovation
Community Health Engagement Initiatives
Worked with community-based organizations to implement health education campaigns on malaria prevention, hygiene, and maternal-child health.
Crisis Response Coordination
Strengthened Referral Systems
Establish collaboration frameworks between district hospitals and lower-level facilities, improving patient referral efficiency and continuity of care.
Core Competencies
Strategic Partnerships
Malaria Prevention & Health Equity Advocacy
Government & NGO Liaison
Healthcare Administration
Project Management
Policy & Regulatory Compliance
Community Engagement
Field Operations Coordination
AI Public Health Implementation
Relevant Skills
Excellent interpersonal and negotiation skills
Knowledge of public health systems and community needs
Proficient in operational planning and logistics coordination
Strong in communication, coordination and documentation
Flexible and adaptable in field conditions
Excellent in Team building and conflict resolution
Good in Report Writing & Documentation
Excellent in Innovation & emerging technology adaptation
Languages
English, Chichewa, Swahili, Bemba, Lambia, Tumbuka, Tonga, Ndali, Nyakyusa, Sukwa
REFEREES
Dr Chethan Kumar RM
University of JSS Academy for Higher Education and Research (India)
************.*****@******.***.**
Professor Alfred Maluwa (Malawi)
********@*****.***
Lusizi Nhlane
Ntchisi District Commissioner, P.O. Box 1, Ntchisi, Malawi
*************@*****.*** +265*********
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