Hr Manager Customer Service

Joe Dunn

Pittsburg / Cleveland Area

Contact Info on Request 402-***-**** ***.*******@*****.***

Professional Summary

Customer-focused, impact-oriented engineering professional with over 20 years of experience driving continuous improvement and quality excellence in industrial manufacturing and electric vehicle sectors. Repeatedly recognized for leading cross-functional teams to achieve significant cost savings, reduce waste, and improve product quality through Lean, Six Sigma, and other continuous improvement strategies. Proven track record of implementing large-scale projects, developing strategic quality initiatives, and cultivating a culture of process improvement. Proven leader in optimizing production processes, mitigating errors, and ensuring customer satisfaction.

Professional Experience

Lordstown Motors / Foxconn Lordstown, OH

Quality Engineer February 2022 – April 2024

- Hired to lead 15 cross-organizational corrective actions based on my ability to drive quality improvements and reduce product defects.

- Negotiated 37 dispositions, maintaining strong supplier and customer relationships.

- Mentored 5 engineers on the supplier returns process, developing the system from the ground up.

- Facilitated 18 Failure Mode and Effects Analysis (FMEAs) for high-risk areas to enhance process reliability.

- Successfully returned over 40 problem-free supplier and customer returns, improving operational efficiency.

- Implemented 7 robust control plans, focusing on reducing variability and improving consistency.

- Drove continuous improvement efforts through root cause analysis and process optimizations, ensuring motor quality approval.

GMP Pros Omaha, NE

Centerlining Consultant January 2022 – May 2023

- Recruited to lead an on-site event for a major pharmaceutical client based on my ability to accomplish goals through people.

- Provided remote guidance to achieve the client's largest production output with zero machine breakdowns post-intervention.

Hexagon Group Lincoln, NE

Quality Engineer April 2017 – June 2021

- Directed 14 plant audits and 40 supplier evaluations, ensuring alignment with ISO 9001 and other quality standards.

- Oversaw 4 third-party audits, achieving high ratings and international certification compliance.

- Led strategic initiatives to address customer-reported non-conformances, enhancing product quality.

- Developed and maintained comprehensive process instructions and system manuals, fostering a continuous improvement mindset.

Overhead Door Corporation Grand Island, NE

Lean Quality Engineer & Supervisor March 2015 – June 2016

- Promoted to improve accuracy ratings from 82% to 98% based on my ability to resolve operational discrepancies.

- Conducted the highest number of Layered Process Audits (LPAs) across the organization, ensuring adherence to Lean principles.

- Managed Kaizen events and other improvement projects, delivering increased productivity and reduced variations in production.

Tenneco Seward, NE

Quality Engineer, Supervisor May 2012 – March 2015

- Spearheaded efforts that led to a 95% reduction in weld scrap through process testing and continuous improvement.

- Generated cost savings of $80K to $240K by leading control plan initiatives and product design enhancements.

- Supported the launch of multiple major components for Chrysler and Ford, ensuring zero PPM defects.

Core Competencies

- Lean Transformation & Continuous Improvement

- Strategic Project Management

- Root Cause Analysis & Corrective Action

- Six Sigma Black Belt & Kaizen

- Value Stream Mapping

- FMEA, Control Plans & Audits

- Supplier and Customer Relationship Management

- Process Mining & Capability Improvement

- Statistical Process Control (SPC)

- Cross-Functional Team Leadership

- Manufacturing & Quality Systems Management

- ISO 9001, TS/IATF 16949 Compliance

Technology

- SAP, Oracle, Minitab, EtQ, InfinityQS

- MS Office (Excel, Word, Visio), Google Workspace

- Remote collaboration tools: Zoom, MS Teams, Slack

- Document management: OneDrive, Dropbox, Quickbase

Education & Certifications

- Bachelor of Science in Industrial Engineering, Iowa State University

- Certified Manager of Quality/Organizational Excellence, American Society of Quality (Expires: March 2027)

- Six Sigma Black Belt, Eaton University

- Certified Internal Auditor, TS16949

Publications

- How to Crunch Chronic Defects with Variables Search, The Fabricator

Community Experience

15 years supporting extremely disadvantaged groups in Central America such as homeless children, mentally handicapped adults, at-risk pregnant women, and more, with food, needed supplies, giving hope and visitations.

Volunteering at church in music, media, and Sunday school teaching roles.

Pizza delivery and Uber driving.

Mentoring children and youth.

Apartment management.

Contact this candidate