Project Manager Scrum Master

KACHONG DUNIYA

*********@*****.*** 469-***-**** Downey, CA 90242

Professional Summary

Seasoned Project Manager/Scrum Master with 12 years of experience in software development, including roles as a Release Train Engineer, Scrum Master, and Business Analyst. Expertise in defining, driving, and analyzing KPIs, with a strong background in digital and web development and design. Core competencies include developing comprehensive strategies and roadmaps, planning and proactively resolving blockers, managing risks and dependencies, creating dashboard reports, and maintaining effective communication. Demonstrated proficiency in contract compliance and process improvement, with advanced skills in MS Word, Excel, and PowerPoint for documentation, data management, and presentations. Experienced in leveraging Power BI for tracking KPIs, monitoring business metrics, and creating interactive reports and visualizations. Adept in digital strategy development, change management, technology implementation, and execution. Skilled in customer relationship management, Business intelligence, Artificial Intelligence, Machine Learning projects, e-commerce platforms, and process automation, with a proven ability to drive projects and deliver results aligned with organizational growth and objectives.

Technical Skills

Resource Allocation

Workflow Analysis

Backlog management

Project Management

Presentation Skills

Requirements Gathering

Stakeholder Management

Customer requirements analysis

Program/Project Management

Strategic Planning

Waterfall and Agile (Scrum, Kanban, SAFe)

Cross-Functional Team Management

Excellent Communication Skills

Adaptable and Flexible

Budget Management

Vendor Management

KPI Tracking

Procurement Preparation

Continuous Improvement

UI/UX Development

Cloud Infrastructure and Migration

Risk Management

Professional Experience

11/2024 – 02/2025

Accenture/SDG&E

(Contract)

05/2022 - 06/2024

Pacific Gas & Electric

Oakland, CA

(Contract)

Agile Coach/Scrum Master

Led Agile transformation by coaching Smart Meter teams through the adoption of Scrum practices, resulting in improved delivery timelines and enhanced collaboration.

Facilitated daily stand-ups, sprint planning, retrospectives, and backlog refinement sessions to ensure consistent progress and alignment with SDG&E’s business objectives.

Worked closely with product owners to prioritize and maintain the product backlog, ensuring high-value features were delivered incrementally and aligned with organization evolving goals.

Guided cross-functional teams in overcoming challenges, including managing scope, mitigating risks, and ensuring consistent stakeholder engagement throughout energy infrastructure projects.

Fostered a culture of continuous improvement, driving regular sprint retrospectives to identify and implement process improvements within software development teams.

Monitored and reported on sprint metrics, including velocity, burn-down charts, and lead time, to ensure transparency and continuous performance improvement.

Coached and mentored team members on Agile principles and Scrum ceremonies, improving team collaboration and productivity across multiple teams.

Collaborated with business and leadership to align team goals with strategic initiatives, ensuring that projects were completed on time, within scope, and with quality.

Resolved impediments and removed blockers, enabling teams to maintain momentum and achieve sprint goals for critical software and infrastructure projects.

Implemented Agile best practices and tools (Azure DevOps) to streamline workflows and improve efficiency for development teams.

Identified recruited and nurtured top talent across departments, aligning hiring strategies with long-term organizational goals.

Managed end-to-end talent lifecycle including acquisition, onboarding, development, and retention strategies.

Agile Coach/Scrum Master

Facilitated the adoption of Agile/Waterfall methodologies within a cross-functional teams during the SAP implementation project, enhancing collaboration and efficiency.

Organized and conducted daily stand-ups, sprint planning, reviews, and retrospectives, ensuring that all team members were engaged and aligned with project goals.

Actively engaged with stakeholders and business users to gather requirements, provide project updates, and address concerns, fostering a culture of transparency and communication.

Provided guidance and support to team members on Agile best practices and functionalities, promoting a culture of continuous learning.

Directed the deployment of a new Smart Meter Data Management System (SMDMS), orchestrating the integration of smart meter data with PG&E's existing infrastructure to enhance data accuracy, enabled real-time monitoring, and delivered improved customer insights.

Defined project scopes managed both offshore and onshore resources and oversaw schedules and sprint plans. Ensured that requirements were aligned with stakeholder and project owner specifications through rigorous verification processes.

Managed project budgets, encompassing both internal and external expenditures, meticulously tracked variances between actual and estimated costs, monitored ongoing operational expenses, and adhered to project timelines. Communicated regularly with key stakeholders to provide updates on milestones and progress.

Developed and executed personalized career development plans to support employee growth and succession planning.

Collaborated with department heads to forecast talent needs and implement workforce planning initiatives.

Established comprehensive Agile metrics and reporting frameworks to monitor the performance of multiple cross-functional teams, pinpointed operational inefficiencies, identified bottlenecks and facilitated data-driven decision-making processes.

Coordinated and led Agile ceremonies such as sprint/iteration planning, reviews, retrospectives, daily stand-ups, backlog refinements, and other pertinent meetings, ensuring each is meticulously tailored to meet the specific needs of each scrum team.

Directed cross-functional project teams (HR, IT, Finance, and third-party vendors) in the successful deployment of Workday solutions, including Core HCM, Talent Management, Payroll, and Financials.

Oversaw the data migration process, working with data teams to extract, clean, and validate legacy data before migrating to Workday.

Managed multiple projects with competing deadlines within a dynamic SAFe environment, ensuring effective PI planning and adherence to the release train schedule. Utilized Jira to track project progress and employed Mural boards for comprehensive project tracking and visualization.

Implemented strategic test plans, led user testing sessions to gather actionable feedback, and made essential adjustments to ensure system quality and readiness before the final release.

Led cross-functional Scrum Team (7 team members) & SAP team (22 team members) and oversaw the end-to-end implementation of SAP solutions, including configuration, testing and training, ensuring alignment with business objectives and timelines.

Executed manual testing functional, regression, and user acceptance testing (UAT) while utilizing automation tools like selenium and Junit to enhance testing efficiency.

Trained Team members on contract management best practices and compliance requirement.

Managed release calendars, ensuring timely deployment of updates and new features.

Created and managed communication plans for internal and external stakeholders, providing clear release notes, deployment timelines, and impact assessments to ensure alignment and transparency throughout the release cycle.

Managed project timelines and deliverables for process improvement initiatives, ensuring on-time and on-budget execution.

Trained team members and stakeholders on process mapping best practices, tools, and methodologies to ensure sustained improvements.

Improved team collaboration and communication by creating standardized process maps for cross-functional workflows.

Experienced in planning and executing DER projects, such as sloar, wind, battery storage or microgrid installations

Led the end-to-end implementation of the ERP software system for asset and work management, coordinating cross-functional teams of developers, business analysts, and external vendors.

Oversaw the migration of legacy data to the new ERP system, ensuring data accuracy and integrity.

Successfully led a project to migrate data from Smartsheet to Jira, ensuring seamless transition and minimal disruption to team workflows. Utilized project management methodologies to develop a detailed migration plan, which included data mapping, validation protocols, and stakeholder communication.

Developed and maintained comprehensive asset lifecycle documentation, including tracking data, depreciation schedules, and maintenance records, ensuring assets remained in optimal condition and compliant with industry regulations.

Provided training to team members on asset management policies and systems, ensuring effective adoption and adherence to best practices.

Worked closely with the finance team to prepare and present asset reports, forecasting asset needs, and budgeting for future investments.

10/2021 - 02/2022

Workday

Pleasanton, CA

(Contract)

01/2017 - 10/2021

Blue Cross and Blue Shield

Dallas, TX

(Direct Hire)

Senior Project Manager/Scrum Master Coach

Enhanced the security of the Workday HCM system by implementing Multi-Factor Authentication (MFA). The goal was to strengthen the security measures for accessing sensitive HR and payroll data, ensuring that only authorized users could access the system.

Facilitated Scrum ceremonies (Daily Standups, Sprint Planning, Reviews, and Retrospectives) for a team of data scientists, engineers, and product stakeholders to ensure effective collaboration and iterative delivery of AI models.

Managed progress tracking for the development, training, validation, and deployment of machine learning models. Ensured the team met goals for model accuracy and performance within specified timelines.

Collaborated with the Product Owner to prioritize AI features, such as model fine-tuning or dataset enhancement, ensuring alignment with business objectives and customer needs.

Defined the project scope, encompassing the integration of Multi-Factor Authentication (MFA) into Workday, selection of MFA methods, and assessment of their impact on existing workflows. Developed a comprehensive project charter and detailed project plan to guide execution.

Created a project timeline with key milestones and established a budget using MS Project. Ensured alignment with financial constraints and resource availability leveraging resource planning exercises.

Coordinated training sessions for team members on AWS best practices and tools, enhancing team capabilities in cloud technologies.

Provided ongoing support and troubleshooting for AWS services, ensuring high availability and performance.

Directed cross-functional teams in the planning, execution, and completion of projects, adhering to stringent deadlines and managing multiple interdependencies and work streams.

Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions. Selected and assigned instructors to conduct training.

Developed a go-live plan, including cutover activities, user notifications, and support strategies to ensure a smooth transition to the new MFA system.

Conducted post-project evaluations to assess effectiveness of strategies employed. Compiled a lesson learned document and communicated insights to foster organizational growth and enhance outcomes for future initiatives.

Senior Scrum Master/Senior Business Analyst

Overseen project to upgrade claims management system to improve processing efficiency, enhance data accuracy, and provide better analytics capabilities. The project involved implementing a new system to replace the legacy claims management platform and streamline claims processing workflows.

Performed a thorough gap analysis to identify required functionalities, defined business requirements, and communicated findings to stakeholders for alignment and decision-making.

Maintained and updated business intelligence tools such as Power BI, databases, dashboards in Jira.

Developed insightful, actionable, and repeatable reports that highlighted key business trends and identified opportunities for improvement.

Streamlined and automated claims processing workflows to minimize processing time and reduce errors. Oversaw the accurate migration of historical claims data and enhanced data reporting and analytics capabilities.

Coordinated the integration of the new claims management system with other BCBS systems, such as billing and customer service platforms, to ensure seamless data flow and interoperability.

Developed a comprehensive testing strategy, including unit testing, integration testing, and user acceptance testing (UAT). Coordinated testing activities to validate system functionality and performance.

Developed a go-live plan, including cutover activities, data validation, and support strategies. Ensured a smooth transition to the new system with minimal disruption.

Worked closely with SAP consultants and technical teams to ensure alignment on project deliverables, timelines, and business objectives.

Led and managed end-to-end implementation of a new medical claims processing system, resulting in a 20% increase in efficiency and accuracy.

Oversaw a Team of 10 claims specialists, providing guidance, training and support to optimize claim adjudication processes.

Acted as the primary point of contact for client inquires and issue resolution, maintaining a high level of customer satisfaction and retention.

Led the planning, execution and delivery of AWS cloud migration projects, ensuring adherence to timelines and budget.

Developed comprehensive project plans, including scope, resources, and risk management strategies, to drive successful project outcomes.

Spearheaded the planning, coordination, and execution of multiple product releases, ensuring seamless deployment from development to production while adhering to established timelines and quality standards

06/2013 - 12/2016

Sams Club

Bentonville, AR

(Contract)

Project Manager / Scrum Master

Replaced the existing inventory management system with a more advanced solution that integrates with Sam's Club's point-of-sale (POS) systems and supply chain software.

Managed multiple projects with competing deadlines simultaneously. Identified risks associated with each project and developed strategies for mitigating those risks.

Prepared and delivered comprehensive status reports and presentations to senior management and key stakeholders. Identified potential risks associated with decommissioning and hyper-care activities, developing and implementing effective risk management activities.

Led cross-functional teams, including data scientists, AI specialists, CRM analysts, and marketing professionals.

Conducted regular status meetings with internal teams and external partners to monitor progress against established milestones. Utilized JIRA to create dashboards, manage project planning, develop project charters, and establish roadmaps. Enhanced user experience through UI/UX design improvements.

Established KPIs to measure the effectiveness of the AI-driven platform and its impact on customer engagement and marketing performance.

Prepared and delivered status reports leveraging Smartsheet and ServiceNow PPM. Shared presentations to senior management and key stakeholders.

Ensured the AI-driven platform provided valuable insights into customer behavior and preferences, leading to more personalized marketing efforts and improved customer satisfaction.

03/2010 - 06/2013

PNC Bank

Pittsburgh, PA

(Contract)

Project Manager

Overseen project to enhance the efficiency of benefits administration, to implement a new comprehensive Benefits Administration System. The project aimed to integrate various business functional groups to improve membership management, benefits configuration, pricing, formulary management, finance, and reporting.

Defined the project scope in collaboration with all business functional groups, including Membership and Enrollments, Benefit Configuration, Pricing and Networks, Formulary Management, Finance and Reporting, and Downstream Processing areas.

Developed and updated project plans to document objectives, technologies, schedules, and funding. Produced thorough, accurate and timely reports of project activities.

Presented a comprehensive cost analysis summary and Project Change Requests to the finance department, reviewed progress and financial reports with stakeholders and leadership, and conducted cost tracking reviews with the project owner.

Developed and implemented processes, including shared workspaces and customized workflows, to facilitate the successful completion of projects.

Maintained records of all documents related to each project including specifications, change orders, vendor invoices.

Implemented only approved changes to project scope and cost, utilizing effective change management processes to keep the project current. Led Steering Committee meetings to review project status and initiatives.

Provided guidance to other departments on best practices for managing large-scale projects, adhering to the project roadmap and organizational growth strategies.

Education

08/2009

Denton, TX

Bachelor's in Business Administration

University of North Texas

Minor: Economics

Certifications

· Project Management Professional (PMP)- certified

· Certified SAFe Scrum Master – (SSM) Certified

· Certified Scrum Master – (CSM) Certified

· Professional Scrum Master – (PSM) Certified

· Certified Business Analysis Professional – (CBAP) Certified

· ITIL service management V4 - Certified

Technology Tools:

Jira, MS Projects, MS Office 365, Excel, Clarity, Trello, Smartsheet, PowerPoint, MS Teams, GitHub, Atlassian application suite, Lucid, One Note, Slack, Confluence, SharePoint, Azure DevOps, TestRail, SynapseRT, TestRay, Visio, Version 1, SQL Server, Rally, Asana, Windows Server, Microsoft Dynamic, Power BI, Tableau, GitHub, Jenkins, Salesforce Marketing Cloud, Salesforce Commerce Cloud, Oracle Databases, ServiceNow, Microsoft Azure, AWS, Monday, Workday HCM & FM, Dropbox, and Google Cloud Platform.

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