Business Analyst Product Owner
Resume:
TANUSHREE DUTTA
Business Analyst Product Owner Salesforce Admin HR Recruiting
Insurance Underwriting & Risk Assessment Financial Planning CONTACT
******.***********@*****.***
Edison, NJ
ABOUT ME
In my 7 years of IT experience, I have played multiple roles on both the Business and Technology side:
• As a Business Analyst for three years, I was part of the FA Recruiting Squad and worked as a liaison between product, IT, and business teams for the Recruiting App.
• As a Salesforce Administrator for three years, I managed the Life Insurance Agent Portal App.
• As a QA Analyst, I worked for one year at Fitch Ratings, testing the Fitch Connect App.
My previous experience as a Civil Engineer & Interior Designer helped me understand customer requirements very well and coordinate different stakeholders for effective product delivery. EDUCATION
Masters in Computer Science
Diploma in Interior Designing
Diploma in Civil Engineering
CERTIFICATIONS &
LICENSE
•
• Salesforce Administrator
• Salesforce Platform App Builder
• Salesforce Business Analyst
• Salesforce AI Associate
• SAFe® 6 Product Owner
• Life Producer License (# 21212121)
FUNCTIONAL & TECHNICAL SKILLS
• Business Analyst
• Product Owner, Salesforce Administrator, Sales, Service and Experience Cloud
• QA Analyst
• Prospecting, Insurance Underwriting, Risk Assessment
• Salesforce Administrator
• Salesforce AI: Prompt Builder, Model Builder, Einstein Copilot
• Tableau, Power BI, Service Now
• Managing product backlog, prioritizing needs
• Customer journey mapping
• Participating in Scrum events
• Evaluating feedback at each iteration
• Jira, SQL, SOQL, MS Office, Visio, SharePoint, Pivot Table, VLOOKUP, Visio, Informatica Cloud (IDMC)
• Financial Planning
PROFESSIONAL EXPERIENCE
Integrity, Dallas, TX Aug 2022 – present
Product: The Financial Advisor Recruiting App
Roles & Responsibilities: Business Analyst
• Collaborate with business users to understand requirements and develop stories in the JIRA board that are documented with appropriate acceptance criteria.
• Define, prioritize, and ensure a ready backlog of work, accept final output, and focus on achieving defined outcomes.
• Translate business needs into execution-ready work definition for our Agile team; define team goals and strategy, ensuring alignment with vision.
• Collaborate with squad members (Dev & QA) to provide a clear understanding of the problem statement & Acceptance criteria.
• Perform UAT and post-Prod checkout, making sure solutions meet the requirements.
• Initiated use of Tableau for visual data analysis, increasing data comprehension amongst the team by 40% Additional Responsibilities:
• I performed the role of a team coach too, effectively guiding the team, managing expectations, and facilitating better collaboration.
• Create Salesforce scheduled reports to support Sr management.
• Conduct regular product/feature training for end users.
North American (A Sammons Financial Company), Dayton, OH May 2019 – June 2022 Product: Life Insurance Agent Portal
Roles & Responsibilities: Salesforce Administrator
• Design, configure, and administration of new and existing Salesforce.com features, including user management, roles/profiles, Permission Sets, custom objects, page layouts, custom fields, formula fields, pick lists, filed dependencies, lookups, master-detail relationships, validation rules, workflow rules, email templates, Process Builder, Flows, Approval Process, Lightning Pages, manage IP restrictions, Managed Packages.
• Develop and customize reports and dashboards.
• Use Data Loader, Workbench
• Use Informatica Cloud (IDMC) for data extraction & data load.
• Evaluating complex business and technical requirements, communicating inherent security risks and solutions to technical and non-technical business owners.
• Ensuring data accuracy by performing data cleansing, deduplication, and managing data quality.
Fitch Ratings, NY City, NY April 2015 – June 2016 Product: Fitch Connect
Roles & Responsibilities: QA Analyst
• Create Test plans, test-case designs, and test scripts based on requirement specifications.
• Experience in: Functionality Testing, Regression Testing, Sanity Testing, Ad hoc testing, Smoke Testing, Compatibility testing, and User-Acceptance Testing.
• Hands-on experience in Defect Management, Defect Logging, Defect Tracking, and reporting, in addition to maintaining Test Matrix and Requirements Traceability Matrix (RTM).
Contact this candidate