Customer Support

Crystal Mitchell

Houston, TX *****

*****************@*****.*** +1-346-***-****

Professional Summary

Results-oriented professional with extensive expertise in customer service, content creation, social media marketing, and brand awareness. Proven ability to create memorable customer experiences, solve complex issues, and meet organizational goals. Quick learner and team player who consistently exceeds performance metrics and builds strong customer relationships. Core Skills

• Customer Service Excellence

• Conflict Resolution & Problem Solving

• Communication & Interpersonal Skills

• Sales & Upselling Strategies

• Social Media Management

• Content Creation & Editing

• Technical Troubleshooting

• Process Improvement

• Team Leadership & Training

• Time Management & Multitasking

Professional Experience

Chat & Phone Tech Support/Customer Service (Seasonal) Foundever — United States

February 2025 – April 2025

• Identify and resolve technical issues related to software, hardware, and network connectivity.

• Respond to customer inquiries, provide clear instructions, and guide users through problem-solving processes via both chat and phone.

• Maintain and update knowledge bases, and follow established procedures for troubleshooting and resolving issues.

• Handle multiple chat sessions and phone calls simultaneously. Call Center Representative

Empire Today LLC — El Paso, TX

August 2023 – March 2025

• Mastered product and service scripts, ensuring consistent and effective communication with customers.

• Provided exceptional service by addressing inquiries, cancellations, and confirmations promptly and accurately.

• Identified opportunities to drive sales and revenue, successfully upselling products when appropriate.

• Consistently met and exceeded team targets for service, productivity, and quality.

• Recommended process improvements by leveraging insights from customer interactions. Board Operator

Salem Media Group — Houston, TX

June 2022 – Present

• Operated and engineered live boards for seamless broadcasts.

• Maintained accurate logs and edited live advertisements to ensure high-quality audio production.

• Assisted with commercial audio production and various on-air responsibilities. Guest Service Associate

European Wax Center — Houston, TX

August 2022 – July 2023

• Delivered outstanding guest experiences by tailoring responses to individual needs.

• Managed sales productivity to meet and exceed performance goals.

• Facilitated smooth guest flow and resolved inquiries effectively. Radio & Podcast Coordinator

VK Consultant Group — Houston, TX

June 2021 – May 2022

• Developed engaging content and organized music, guest appearances, and interviews.

• Operated sound mixing boards to produce high-quality audio for broadcasts.

• Conducted editing, reporting, and interviewing tasks as needed. Content/Customer Service Manager

The Butter Bar Skincare — Houston, TX

June 2020 – June 2021

• Trained and managed associates in day-to-day operations.

• Created daily multimedia content for social platforms, driving brand engagement.

• Handled customer interactions across multiple channels, resolving complaints effectively.

• Analyzed customer information to generate actionable service reports. Membership Services Representative

M.D. Anderson Family YMCA — Houston, TX

March 2018 – June 2020

• Assisted members with account issues and product/service inquiries.

• Delivered technical guidance to clients facing challenges.

• Built strong relationships through open communication and proactive service. Education

Bachelor of Arts in Broadcast Journalism

Texas Southern University — Houston, TX

Graduated: May 2021

Additional Skills

• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

• Familiar with social media platforms (Facebook, Instagram, Twitter, LinkedIn).

• Experienced with CRM tools and call center databases.

• Adaptable and skilled in learning new systems and processes quickly.

• Strong organizational and multitasking abilities.

Contact this candidate