Class B Customer Service
Resume:
Ricardo Leon
***************@*****.***
PROFESSIONAL SUMMARY
Management, operations, and logistics professional with 16 plus years of experience moving inventory, monitoring projects, improving processes, and delegating assignments. Able to coordinate under any circumstances while remaining focused on top priority, Ability to work successfully in a team setting as well as individually. Additional background includes landscaping…… care provider…
SUMMARY OF SKILLS
Bilingual Spanish/English
Customer Service
Management
Operations
Consultant
Oral/Written Communication
Marketing
Public Relations
Presentations
Warehouse experience
Problem Solver
Multi-Tasker
Purchasing
Class B
Forklift
Receiving
Loading/Offloading
Stocking
Inventory
Budget
40 WPM
Fax
Copier
PC/MAC Proficient
Microsoft Word, Excel
Quickbooks 2016
PacTrack 2010
Truck-mate
Forklift Certificate
Cultivation
EDUCATION/CERTIFICATIONS
● College of the Desert, AA Business Administration 05/2022
● Class B 12/2029
● Forklift 02/2016
● Care Provider 04/2024
PROFESSIONAL EXPERIENCE
BLACKROCK LOGISTICS, Fontana, CA
Shift Manager Operations 10/2017 – 04/2025
● Led and managed supervisors, dispatchers, clerks and 300 carriers along with their staff.
● Planned, organized, and trained new management team, as well as cross training
● Monitored budgets, costs, and expenses to reduce operations overhead.
● Directed and scheduled over 300 routes daily including special assignments.
● Coordinated with vendors and carriers (local/out of state) to ensure product orders arrived safely and on time.
● Reviewed weekly reports for all associated terminals (Fontana, CA. Chino, CA. Redlands, CA with accounting and logistics.
● Submitted daily impact reports for additional and unexpected loads based on volume increases for all terminals by email.
● Assigned carriers to projects based on locations, rates and other brokerage criteria.
● Planned metrics for store deliveries and vendor backhauls daily.
● Traveled to several terminals to assist with various projects on requests.
● Worked with yard teams for safety, equipment, mechanics, inspections, incident reports, yard drivers, vendors, carriers, and lost preventions.
● Communicated verbally, through email, and by phone consistently with retailers, customers, carriers, vendors, and staff.
● Processed payroll, generated invoices, monitored attendance, and corrected discrepancies.
● Attended daily logistics and warehouse meetings for best operational success and problem solution.
GOLDEN STATE OVERNIGHT, Palm Desert, CA
Warehouse Manager 1/2009 – 09/2017
● Supervised and scheduled routes for 18 drivers.
● Maintained 16 trucks thru vehicle inspection, driver logs, and injury reports.
● Cleaned loading dock and maintained a safe organized work area.
● Tracked packages, services, shipments and payroll thru Pac Track 2010.
● Monitored orders shipped thru PDA Scanner/Palm Pilots.
● Prepared time sheets, audited routes, and entered payroll weekly.
● Warehouse, receiving, setting up, tearing down pallets, loading of packages and delivering, use of forklift.
● Answered phones, faxed documents, and emailed correspondence. MERCHANTS LANDSCAPING, Indio, CA
Supervisor 1/2007 – 12/2008
● Led and supervised 25 employees.
● Delegated staff to maintain city parks, hardscape, landscape, and baseball fields.
● Ensured trucks, power equipment, forklift and heavy machinery were operations.
● Pruned plant replacements and trees.
● Maintained irrigation, repaired, and all main water valves throughout the city. GATE CITY, Indio, CA
Sales Representative/Warehouse/Driver Sales 2/1995 – 12/2007
● Increased territory by competing with competitors through marketing new products, distribution, and sales.
● Delivered shipments to correct locations, unloaded merchandise, and collected payments.
● Managed inventory, built displays, rotated products, and eliminated out-of-date stock.
● Ensured trucks and equipment were clean and in working order.
● Processed receipts, invoices, and delivery confirmation notices.
● Commercial class B
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