Customer Service Care Assistant
Resume:
Jenni Stephenson
****************@*****.***
Lake Nebagamon, WI 54849
Authorized to work in the US for any employer
Summary
I am a mother of 3. Grandma of 3. Im trustworthy. Easy going. Outgoing person with over 35 years customer service skills. Im a team player and detail oriented.
Work experience
PCA Personal Care Assistant
Challenge Center - Superior, WI
November 2023 to Present
Adl’s, food prep, cleaning, documentation, administration of medicine
Bartender
Sidestreet tavern - Iron River, WI
September 2023 to June 2024
Mix drinks, cash handling, opening u, payouts pull tabs, cleaning before opening up. And more
PCA Personal Care Assistant
Private Family - Augusta, GA
June 2021 to March 2022
Assist in ADL’S. Took care of an elderly lady with dementia. Cleaning, cooking, meds and exercising and redirecting her. Loved her. She passed
Stylist barber
Great Clips - Augusta, GA
October 2017 to August 2019
Cut and Style men, women and children's hair. Customer service and teach clients proper hair care. Selling products, so they can maintain their new hairstyle. Cash and use of computer.
Stylist/Sales Associate
Sport Clips - Duluth, MN
June 2015 to September 2017
Cut and style men's hair. Sell products to keep up their new look. Cash handling. Customer Service. Product Ordering. Open and closing of store. Cleaning and more.
Owner/Operator Bar/Club
Harleys Roadhouse - Hurley, WI
May 2007 to December 2008
I was a co-owner of this club. For a year or so. Got bought out by other co-owner and moved. I completely did everything hired, fired, payroll, bartending, inventory, QuickBooks, you name it. Love the business.
CNA/HHA/PCA
Smdc st marys duluth clinic - Duluth, MN
April 2004 to October 2006
CNA 9 west. General floor
ADL’s
Assist nurses and doctors
Mobility help
Wound care
Vitals
Medical terminology
Insurance
Direct care
Communication's
Customer service
Medical notes
Collections
Document
Suicide watch
Injections
Hospice
Transporting
Death Cares
Feeding
Hasmat suits
Listener/Friend
Mental health
Education
12
Some college in Cosmetology
Regency Beauty Institute- And Empire - Saint Paul, MN
October 2009 to October 2012
Skills
Makeup Application
Caregiving
Clerical Experience
Acute care
Meal Preparation
Basic math
Nail Care
Home Care
Customer Service - 10+ years
Google Suite
Medication Administration
Vital Signs
Catheter care
Insurance Verification
Office Management
Microsoft Excel
Senior care
Commercial Cleaning
Laundry
Communication Skills
Dementia Care
Foley catheter
QuickBooks
Cashiering
Patient Care
Customer Service
Cash Handling
Alzheimer's Care
Computer Skills
Computer Operation
Patient observation
Nursing home experience
Microsoft Word
Hair Styling
Medical Scheduling
Senior care
Bookkeeping
Medical Records
Home health
HIPAA
English
Hospital Experience
Time Management
Front Desk
Sales
Upselling
Medical Office Experience
Patient monitoring
Retail Sales
Payroll
Phone Etiquette
Medical terminology
Care plans
Cleaning Experience
Body Waxing
Hospice Care
Nursing
Languages
English, Some Spanish, And Sign Language - Intermediate
Certifications & licenses
CPR Certification
CNA/HHA
April 2004 to November 2021
Perform activities of daily living to patients. Check vitals. Glucose checks. Pass medications. Transport patients. Computers and register patients for appointments and verify insurance.
Cosmetologist
October 2012 to August 2019
Cosmetology License
Additional information
Licensed in MN and GA. Stylist. And MN for CNA/HHA
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