Customer Service Representative

M A T T H E W S A M A N O (***) *** - ****

***********@*****.***

Justin, Tx

Searching for a company that fosters mentorship and provides the opportunity for growth and longevity. W O R K E X P E R I E N C E

Charles Schwab

Operations Associate 2023 - Present

• Responsible for processing money movements in US dollars and foreign currency.

• Execute and monitor high-volume domestic and international wire transfers including incoming, outgoing, and stock plan services ensuring full compliance with federal regulations.

• Maintain internal risk policies to mitigate operational risk for the firm.

• Collaborate with internal departments including operations, compliance, and client services to ensure timely settlements.

• Identify inefficiencies in wire processes and recommend workflow enhancements.

• Escalate and report potential fraud and suspicious activity contributing to strengthened fraud prevention and regulatory compliance frameworks.

• Assist in training and onboarding new team members enhancing team productivity and consistency.

• Delivering prompt, accurate, and professional service to internal partners and high-net-worth clients, helping to strengthen operational trust and support.

• Providing excellent customer service, fostering trust and high-net-worth client retention. Trash Butler

Integration Specialist 2020 - 2023

• Develop Standard Operating Procedures.

• Onboard and educate property management on services.

• Actively recruit and consistently engage talent.

• 80% Team Retention.

• Weekly/Monthly Training to enhance team productivity.

• Train new hires on nightly tasks and company expectations.

• Work in partnership with the local marketing teams for consistent branding and alignment with overall organization standards. Area Supervisor 2018 - 2020

• Point of contact for community concerns.

• Onboard and train employees.

• Managed an evening valet team of over 23 employees.

• Increased profits through effective routing.

David Martin & Son Roofing

Project Manager 2016 - 2017

• Maintained a detailed schedule of tasks/milestones for all sites.

• Effectively planned and managed all necessary manpower, subcontractors, and equipment for the job.

• Secured tools, equipment, and supplies required for day-to-day operations.

• Door-to-door sales.

E D U C A T I O N

Tyler Junior College

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