Customer Service Representative
Resume:
Stephanie Powell
Administrative Assistant/Customer Service Rep
Vidor, TX 77662
****************@*****.***
Authorized to work in the US for any employer
Work Experience
Data Entry
RemX/Mckesson-Remote
September 2024 to June 2025
Data Entry, inbound and outbound calls for Novartis patient assistance program for help with medication Customer Service Representative
Navient (USAC) remote-Remote
January 2024 to May 2024
Working with USAC as customer service representative helping on the Lifeline and ACP project. Temporary
Application Specialist
Extend Health/Willis Towers Watson-Remote
August 2023 to December 2023
Assisting with completing health care applications for open enrollment Medicare for 2024. Seasonal work Temporary
Cleaning Technician
Marsden South / HBS-West Orange, TX
May 2023 to August 2023
Cleaning tech
Owner/Operator
Uniquely Created-Vidor, TX
March 2018 to May 2023
Designing and making vinyl t-shirts and cups. Event planner Customer Service Representative
Extend Health/Willis Towers Watson-Remote
August 2022 to January 2023
Contracted work Remote customer service for seasonal Medicare open enrollment, Data entry, CSR, transferring to the department depending on the call, explain what an HRA is and how it works and how the participants can continue to receive funding. Seasonal worker open enrollment medicare Customer Service Representative
Sutherland Global services-Remote
April 2021 to June 2022
Contracted work from home Toyota financial services Call center contracted with Toyota financial services Taking payments helping customers with accounts helping customers troubleshoot online accounts registering their account online setting up recurring payments explaining their contract to them Virtual Assistant
Dental laser integration - remotely-Texas
January 2020 to February 2020
Cold calling and Emailing clients info about class information Front Desk Receptionist
Polka dotted puppy-Buna, TX
August 2016 to February 2017
Answering phones, scheduling clients, handling payments, paying bills, washing dogs, Administrative Assistant
Miller Environmental Service
2008 to 2008
Housekeeper
MGM elegante Hotel
2007 to 2007
Receptionist
morgans buildings-Sam Rayburn, TX
2007 to 2007
Receptionist
Rayburn country resorts
2005 to 2006
Bail Bond Agent
Ace Bail Bond
2005 to 2005
Customer Service Representative
Spherion
2003 to 2004
Cashier/Customer Service
market basket
2001 to 2003
Education
Associate in Business Management/Event Planning
Kaplan College-Remote
April 2010 to April 2012
High school diploma or GED
Skills
• Customer support (10+ years)
• Data Entry (10+ years)
• Mobile devices
• Phone etiquette
• Management
• Office Management (8 years)
• Mentoring
• Cold Calling (8 years)
• Technical Support
• IVR
• iOS
• Communication skills
• Accounts Receivable (7 years)
• LAN
• Windows
• Microsoft Outlook
• Customer service
• Payroll
• Cash handling
• Remote Access Software
• Front Desk
• Personal Assistant Experience (5 years)
• Typing (10+ years)
• Cash register
• Time management
• Microsoft Powerpoint (10+ years)
• Jira
• Accounts receivable
• Microsoft Excel
• Bookkeeping
• Active Directory
• Event planning (10+ years)
• Front desk
• Help desk
• Software troubleshooting
• QuickBooks
• Computer skills
• Desktop Support
• Microsoft Office
• Administrative Experience
• Computer hardware
• VPN
• Accounts Payable
• Clerical experience
• Organizational skills
• Financial Services
• Clerical Experience
• Operating Systems
Languages
• English - Expert
Certifications and Licenses
Medical Coding Certification
Driver's License
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