Project Management Customer Service
Resume:
Cassandra Brown
Indianapolis, IN *****
****.**********@*****.***
Professional Summary
Results oriented worker, with high attention to detail. Well rounded office experience with a focus on organization and task oriented project management. My purpose is to obtain a position that offers a solid opportunity for professional growth, as well as potential for future advancement. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: Indianapolis, IN
Work Experience
Dry Blend Operator
Heartland Food Products Group-Indianapolis, IN
September 2016 to Present
• Promotes safety amongst team and conducts him/herself in accordance with all safety guidelines at all times; Complies with all food manufacturing and safety regulations.
• Utilizes all food safety and food security guidelines, including Safe Quality Foods (SQF) good manufacturing practices and Hazard Analysis Critical Control Points.
• Record production and test data for each food product batch, such as the ingredients used, temperature, test results, and time cycle.
• Follow recipes to produce food products of specified flavor, texture, clarity, bouquet, or color.
• Set up, operate, and tend equipment that cooks, mixes, blends, or processes ingredients in the manufacturing of food products, according to formulas or recipes.
• Mix or blend ingredients, according to recipes, using a paddle or ribbon blender, or by controlling vats that heat and mix ingredients.
• Clean and sterilize blenders and factory processing areas.
• Must be able to document batch data with accuracy and legibility.
• Maintain and troubleshoot equipment; provide assistance to operations for adjustments and changeovers as needed
• Perform routine maintenance and preventive maintenance work in alignment with manufacturing schedules and requirements.
• Develop problem-solving skills to perform equipment improvements and enhancements to optimize production with positive contribution to all key plant indicators of safety, quality, cost, and service.
• Maintains and completes documentation of permanent records for the company and its customers with a high degree of neatness and accuracy.
• Demonstrates essential problem-solving methods and initiative.
• A strong commitment to improving performance; proactive maintenance to minimize down time.
• Maintains professional, helpful attitude in dealings with co-workers, supervisors, and their departmental personnel at all times.
• Starts up, shuts down, and completes product change overs on all manufacturing equipment following SOPs
• Repairs or replaces defective parts.
• Has general awareness and knowledge of Environmental, Health and Safety standards and how they affect the department.
• Trained on department work instructions and easily identifies location of work instructions in department.
• Maintains and completes documentation of permanent records for the company and its customers with a high degree of neatness and accuracy.
• Demonstrates essential problem-solving methods and initiative.
• Keeps work area clean and organized
• All other duties as assigned
Eligibility Specialist
FSSA Indiana-Noblesville, IN
June 2023 to August 2024
• gather data for all relevant assistance programs either face-to-face or via phone with clients
• Verify all information is gathered accurately and meets state policies
• Obtain release forms and medical records as needed
• Verify income, assets, and other financial / legal documents
• Review regulations and program requirements with clients
• Utilize automated program to determine eligibility of state assistance programs
• Data entry into state database
• Respond to all inquiries in a timely manner via phone or email
• Highly organized and analytical team player
• Previous Case Manager experience is a plus
• Strong written and verbal skills
• Solid computer skills, Microsoft Office proficiency
• Strong oral and written communication skills
• Basic math skills
• Case management skills
• Independent worker who is a self-starter that is reliable and dependable
• Strong customer service background with a professional demeanor CSR - Customer Service Representative
Concentrix-Indianapolis-IN
August 2021 to April 2023
• Update member accounts
• Follow HIPPA guidelines and verification
• Working remote 12 hr shifts
• Multitask with multiple screens
• High Call Volume
• Inform member on their active accounts, eligibility and benefits
• Provider relations with Luxottica retail, EYE Providers
• Claim review
• Claim adjustment
• Review of EOB
• Medicare Medicaid training
• Reinstatement of benefits
• Mbr services
• Promoted to PROVIDER SPECIALIST!
• Promoted with pay raise of $3
Vaccination Agent
KHI Solutions-Indianapolis, IN
May 2020 to June 2021
Work from home
Scheduling
Call transferring
Processing HPPA protected sensitive information
Administrative Assistant
Caringsmiles4u-Indianapolis, IN
January 2018 to February 2020
• Call transferring
• Money handling
• Scheduling
• Dental insurance claims
• Providing sufficient customer service over the phone and also in person
• Multitasking in a high-value setting
Floor Technician
Octapharma-Indianapolis, IN
January 2017 to January 2018
• Pairing blood centrifuge machines
• Scanning in donation bottles for payments
• Labeling
• Obtaining a blood-borne pathogen
Customer Service Representative
Lowes-Indianapolis-IN
January 2014 to May 2016
Call Transferring
Profiling
Collect payments
Installment consulting
Administrative Assistant
Studio 77 LLC-Indianapolis, IN
October 2013 to March 2014
Responsibilities
Interacted with the company’s customers to provide them with information.
• Answering telephone calls and making the appropriate transfers.
• Processing new client accounts, maintaining customer accounts.
• Filed paper work according to state regulations and company protocol. Accomplishments
Promotion $3 Raise
Skills Used
Excellent and thorough communication skills, including the ability to fluently deescalate. Efficient with Microsoft Office, Adobe, Internet Explore and the skill to work 64 WPM. Also efficient in accounting, sales, numeric entering and money handling. Host, Cashier, Retail Associate
Skateland West-Indianapolis, IN
February 2011 to November 2012
Responsibilities
• Created outstanding entertainment experience and atmosphere.
• Handled customer concerns and sales.
• Manages flow of traffic and secured minor clients.
• Took incoming calls to upsell company products and services. Accomplishments
Mastered communication skills, increase in worth ethic, sense of self discipline, increase of customer service
Skills Used
Communication skills, open mind, positive attitude Education
Associate's degree in General Studies
Ivy Tech Community College - Indianapolis, IN
March 2020 to June 2022
Harrison College - Indianapolis, IN
January 2018 to April 2019
Skills
• Time management
• HIPAA
• Cash Handling
• English
• Computer Skills (10+ years)
• Expert
• VMWare
• Sales
• Serving Experience
• Conflict management
• Microsoft (4 years)
• Typing
• Organizational skills
• Analysis skills
• Data Entry
• Data entry
• Adobe (4 years)
• Documentation review
• Salesforce
• Accounts receivable
• Driving
• Technical Support
• Office Management
• Strong Work Ethic (6 years)
• Leadership
• SharePoint
• Microsoft Outlook
• Microsoft Office
• Customer support
• Computer literacy
• Customer service
• Quickbooks (3 years)
• Teaching
• Scheduling (4 years)
• Computer skills
• Interviewing
• Communication skills
• Microsoft Word
• Microsoft Excel
• System Administration
• Administrative experience
• Windows
Certifications and Licenses
Non-CDL Class C
Driver's License
Certified Coding Specialist
Food Handler Certification
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