Customer Service Representative
Resume:
Michelle Overstreet
Customer Service Representative
Profile
Customer Service Representative with over 4 years of experience managing customer interactions in various settings. Skilled in check-in/out procedures, payment collection, and responding to inquiries promptly. Capable of working independently for long hours while maintaining a high level of cleanliness and organization. Proficient in handling cash transactions and ensuring customer satisfaction. Adept at multitasking and problem-solving to meet customer needs efficiently.
Employment History
Customer Service Representative at Park First
November 2021 — June 2025
- Manage customer check-in and check-out in parking area
●Collect payments at exit and handle cash drawer
●Promptly respond to all incoming calls
●Independently work 10-hour shifts
●Maintain cleanliness and sanitation of the office.
Patient Access Representative at Springhill Medical Center
November 2021 — June 2023
- Check patients in/out for scheduled services
●Ensure patient signature is scanned into their EMR
●Verify patients' insurance and collect co-pays
●Ensure patient pre-authorization and physician medical codes are accurately entered
●Answer patient queries and schedule follow-up appointments at Springhill Medical Center.
Office Manager at Lonnie's Paint
February 2002 — April 2008
- Oversaw office maintenance and coordinated repairs
●Welcomed and assisted visitors
●Provided administrative assistance and managed budget
●Scheduled appointments and meetings
●Ordered necessary office supplies
●Collaborated with HR to update policies
●Organized office operations and procedures
●Coordinated with IT department on equipment
●Managed contract and price negotiations
●Planned in-house and off-site activities and events
●Assisted with onboarding new employees
●Ensured timely invoicing and payments
Education
Diploma in Medical Billing & Coding, Remington College, Mobile
July 2023 — January 2024
Associate's degree in Civil Engineering, Bishop State Community College, Mobile
June 2001 — April 2002
Details
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Skills
Customer service
Payment collection
Cash handling
Multitasking
Problem-solving
Communication skills
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