Desktop Support Information Technology

JASON DEBORD

**** *. ***** ***** ***********@*****.***

Littleton, CO 80120 c 720-***-****

PROFESSIONAL EXPERIENCE

Charter Communications, Greenwood Village, Co 2023-current

Desktop Support

Work with clients to understand their information technology support needs.

Remotely troubleshoot and solve issues for clients.

At times, deal with difficult clients in high pressure situations.

Work on MAC and Windows computers.

Troubleshoot hardware and software issues.

Harris, Karstaedt, Jamison & Powers, Greenwood Village, Co 2022-2023

Paralegal

Reported directly to multiple attorneys with large scale duties that encompassed complex preparations.

Prepare content specific files for pending cases in a timely manner.

Acting as a liaison between attorneys and client.

Excellent planning and organizational skills together with proven resourcefulness and initiative enable the successful management of multiple assignments simultaneously.

Charter Communications, Greenwood Village, Co 2019-2022

Desktop Support

Work with clients to understand their information technology support needs.

Remotely troubleshoot and solve issues for clients.

At times, deal with difficult clients in high pressure situations.

Worldpay via Pinnacle, Denver, Co 2018-2019

Technology Specialist

Research technical issues for Informational Technology department in order to improve client experience.

Provided solutions for clients’ technical issues.

Answered over 50 phone calls daily while working on technical tickets.

Douglas County Government, Castle Rock, CO 2016-2018

Support Specialist II

In charge of acquiring and setting up county mobile devices for clients.

Learn new technologies to better serve clients.

Acquired ITIL certification in order to improve ticketing system.

TRIZETTO, Greenwood Village, CO 2011-2016

Global Service Desk Representative

Prioritize requests made by external users in order to meet deadlines.

Multitask between answering phone calls, around 50 per day, working on client tickets and working on projects.

Point person for dealing with one of our largest clients and making sure their technology needs are taken care of in a timely manner.

EDUCATION

Paralegal Certificate – Community College of Aurora

A+ Certification in A of Illinois, Springfield, IL

Bachelor of Arts, Political Studies, University of Illinois, Springfield, IL

Master of Arts, Public Administration, University of Illinois, Springfield, Il

Associate of Applied Science – Paralegal – Community College of Aurora

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