Account Manager A R

Harrison Hassell

979-***-**** ****************@*****.*** Austin, TX

P R O F E S S I O N A L S U M M A R Y

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Customer-centric Account Manager with a proven record of growing enterprise client relationships and delivering digital transformation through SaaS and IT solutions. Experienced in full-cycle B2B sales, cross-functional collaboration, and driving customer adoption and retention across tech, education, and industrial verticals. Passionate about delivering long- term value and aligning scalable solutions to business needs.

A R E A S O F E X P E R T I S E PROFESSIONAL SKILLS Customer Lifecycle Management Strategic Account Planning Cross-Functional Collaboration Executive Relationship Building Upsell/cross sell execution SaaS Sales and Expansion Strategy Pipeline and Deal Management Negotiation and conflict resolution CRM Management TECHNICAL SKILLS PowerBI Salesforce SalesWorks Copilot MEDDPIC HubSpot Microsoft Office

P R O F E S S I O N A L E X P E R I E N C E Switchgear Commissioning Engineer, Builders Electric Dallas, TX August 2024 – Present Switchgear Commissioning Engineer at Builders Electric, leveraging strong technical skills in the energy industry to troubleshoot and diagnose mission-critical Equipment. Executing electrical testing, installation and maintenance. Builders Electric leads with safety first, swiftly minimizing downtime and maintaining system reliability.

• Commissioned and endorsed medium voltage switchgear units in live environments, guaranteeing seamless deployment that aligned with customer requirements.

• Delivered on-site training to customer teams, enabling them to confidently operate and maintain systems post- deployment.

• Analyzed complex schematics and technical documentation to initiate troubleshooting protocols that ended in system modifications and resolution.

• Responsible for pre-deployment quality assurance on $3M+ switchgear and uninterruptible power supply units being commissioned to working data centers.

• Partnered with project managers, engineering, production and field teams to meet aggressive timelines. Adhering to Schneider Electric’s safety and environmental standards throughout. Enterprise Account Manager, Dell Technologies Austin, TX January 2022 – May 2024 Managed over 300 clients increasing retention and expansion through strategic engagement and cross-functional collaboration. as a product expert ensuring customers realize value and innovation through high-impact technology solutions. Dell Technologies empowers digital transformation for any industry through end-to-end solutions, scalability, and security enabling companies to stay secure, productive, and competitive.

• Managed 300+ enterprise accounts, fostering long-term relationships, expanding customer portfolios by upselling/cross-selling products and services, enhancing account value.

• Exceeded quota at 105% managing and growing a $8M+ ARR pipeline, by driving end-to-end technology solutions across the tech, education, automotive, and manufacturing industries.

• Leverage CRM tools to maintain pipeline visibility, track activities, forecast revenue, and expand internal and channel opportunities.

• Championed the adoption of performance metrics to measure success and guide decision making. Led initiatives to track and optimize KPIs that aligned with strategic business goals.

• Responsible for delivering consultive guidance and advocating for the needs of my customers internally.

• Led full-cycle enterprise sales engagements, from initial discovery to closing. Navigating objections, negotiations, and alignments.

Sales Development Representative, Arrive Logistics Austin, TX July 2021 – December 2021 As a former Sales Development Representative at Arrive Logistics, I oversaw the development of my own book of business, by proactively sourcing and qualifying leads, conducting high-volume outreach via phone, email, and digital channels. Arrive Logistics is a leading multimodal transportation and technology company.

• Executed high volume outbound engagement, to build top-of-funnel pipeline and drive qualified sales opportunities.

• Successfully scaled my book of business by driving a 1200% increase in customer base within 6 months through targeting outreach and fostering strong customer relationships.

• Collaborated cross-functionally with shippers, a vast network of carriers, and internal stakeholders to optimize logistic solutions and support business growth.

• Analyzed market and territory potential to identify growth opportunities, while tracking sales performance and maintaining impressive pipeline status.

Marketing Coordinator Intern, Health and Safety Council Houston, TX May 2020 – August 2020 During summer break as I was completing my Bachelor’s degree in Business Administration, I worked as a Marketing Coordinator Intern for Health and Safety Council. In this role I supported marketing professionals in the execution of promotional events and contributed to essential research during rebranding efforts.

• Managed logistics and coordinated event details for promotional activities and oversaw inventory to meet operational needs.

• Developed targeted email campaigns for key partners, driving engagement and strengthening relationships.

• Conducted research during a comprehensive rebranding campaign to identify a new company name and contributed to the design process of the new logo.

E D U C A T I O N Texas Tech University, Rawls College of Business Lubbock, TX Bachelor of Business Administration, Marketing

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