Program Manager Business Development
Resume:
BHAKTI PATEL
Program Manager
+1-615-***-**** *********@*****.*** LinkedIn/Portfolio San Francisco
EXPERIENCE
Program Manager II
Amazon
**/**** *** ********* *** Area
Collaborated with internal teams (Acquisition and Onboarding Team), external partners (Tech, Product, Learning, Safety and Business Development Managers), and partners to optimize processes, drive operational excellence, and meet customer expectations
Oversee the end-to-end freight operations, including carrier selection, contract negotiation, load planning, execution, and performance management Ensure compliance with Amazon's standards and policies Identified opportunities to optimize freight costs through data analysis, process improvements, and negotiation strategies
Created a process improvement transformation which resulted in a weekly time savings of five hours for my teammates and 40 hours for stakeholder teammates a week
Continuously evaluated and enhanced freight processes, systems, and tools such as Excel, Quick Sight, Tableau, Asana and Salesforce Collaborated with cross-functional teams to implement process improvements and automation initiatives that drive efficiency and scalability Automated a project by working with tech and product team that saved 10 hours of workload per week
Generated reports, trainings and presentations to communicate performance metrics and support decision-making
Led and participated in various projects related to freight operations, such as carrier onboarding, process enhancements, and system integrations Created an audit process that decreased errors made by teammates from
$924k to averaging $22k
Accounts Payable Lead
Amazon
09/2020 - 05/2021 Nashville
Worked with Loss Prevention and Tech team to create a tool that saved my team 240 hours a year and most importantly human errors resulting in paying under or over to the carriers
Identify, deep dive, and resolve payment disputes for Amazon's Transportation Services network carrier base
Resolve carrier claims on invoice payments in accordance with Amazon's policies
Maintain Amazon's SLA promise to our carriers
Collaborate directly with our Amazon Transportation carriers and with members of cross functioning departments
Supporting ad-hoc requests as needed
Helping the team with other payment related initiatives given the opportunity Engage with internal teams and stakeholders to identify opportunities to improve payments and ensure customer promise
Business Operations Analyst II
Truist Financial
02/2016 - 08/2020 Nashville
Research, compile, analyze, clear and report moderately complex operational data from production, productivity, financial, and quality statistics Functions as highly skilled generalists who can be successfully assigned to any portion of this operations function
Assists with identifying trends and uncovering reoccurring issues as well as acts as a catalyst for change in making recommendations for streamlining functions and processes
Designed plans to improve operations and suggested changes to systems for overall organization
Collected, arranged, and input information into the database system Developed and updated tracking spreadsheets using Excel Used Oracle to model data and forecast trends
SUMMARY
Masters: Business Admin / Accounting, Analytics and Operations Professional Summary - Highly
accomplished and detail- oriented professional with an MBA degree and a successful track record in
program management, operational analysis, and
payment dispute resolution. Proficient in utilizing advanced Excel skills and data- driven insights to facilitate informed decision-making. Recognized for exceptional project leadership, driving process
improvements, and delivering measurable results.
Proven ability to streamline operations, enhance
efficiency, and ensure optimal customer satisfaction. KEY ACHIEVEMENTS
Workflow Automation Success
Implemented automated workflow saving 520
hours annually for Amazon.
Error Reduction Champion
Reduced audit process errors from $924k to
$22k in Amazon Program.
Payment Tool Innovator
Saved team 240 hours yearly through new
payment tool with Amazon.
Process Transformation Leader
Created process saving 40 hours weekly for
stakeholders in Amazon.
Learning Content Improvements
Reduced outdated content from Learning
Portal, improving the quality and relevance of
training materials for clients saving 18k
viewers on average after removing inaccurate
content.
Onboarding Workflow Improvements
Leveraged 7 systems to create a platform for
partners to improve onboarding process for 6
different teams. Drove tasks down from 140 to
100 allowing on-time complete rate to go from
80% to 89.2%.
www.enhancv.com Powered by
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
E q
EXPERIENCE
Marketing Consultant Manager
Prestige Marketing Consultant
07/2015 - 02/2016 Nashville
Specializes in outsourced sales, client acquisition and client retention for various Fortune 500 companies
Eager to find an advantage that can improve the company's image, expand the customer base, and solidify the presence in the marketplace EDUCATION
Masters: Business Administration
Cumberland University
08/2019 - 08/2020 Location
Masters: Business
Administration
Major: Accounting, Finance and Operations
Bachelors: Business Administration
Middle Tennessee State University
08/2012 - 12/2016 Location
Bachelors: Business
Administration
Major: Accounting, Operations and Analytics
www.enhancv.com Powered by
•
•
•
•
•
•
•
•
Contact this candidate