Operations Manager Supply Chain
Resume:
Reggie David
Burleson, TX *****
******.*******@*****.***
Professional Summary
Dedicated, results-driven highly accomplished Operations Manager with over 30 years of progressive experience in providing inspired leadership for the operation of organizations, making important policy and strategic decisions, as well as overseeing the development and implementation of operational policies and procedures. Equipped with a strong background rooted in evaluating the department's performance, enhancing operational procedures, and providing senior management with reports. Responsible for keeping track of KPIs across several departments, such as IT, customer service, and finance. Respected empathetic leader and contributor with the innate ability to inspire confidence at all levels. I have demonstrated a commitment to continuous learning, a strong work ethic, and exceptional problem-solving skills. Also recognized as a Supply Chain Operations Manager who is in charge of every stage of an organization’s supply chain, from purchasing raw materials to production. Also commended for educating and managing staff, controlling operating expenses, ensuring that their department complies with operational guidelines, and staying informed about the status of administrative tasks.
Skilled in Operations Management, Strategy, and Effective communication. Currently seeking to work as a Logistics, Operations, Distribution, or
Manufacturing Manager for a Leading Organization.
Willing to relocate to: South Carolina - Tennessee, IL - North Carolina Work Experience
Operations Site Manager
GXO Logistics-Fort Worth, TX
August 2023 to Present
• Managing multi-client operations across diverse industry sectors, delivering impressive EBITDA results. My success stems from enhancing productivity, elevating the customer experience, boosting team retention and engagement, and streamlining operations.
• Train, motivate, and mentor team members and site leadership to prioritize safety, production efficiency, and stress reduction, resulting in improved performance and morale.
• Responsible for Operational Audits and Standardization—Spearheaded a bill of lading (BOL) audit to uncover root causes of underperformance. Revamped BOL and outbound SOPs, achieving 100% KPI compliance within 2 months. This initiative improved team retention and expanded digital capabilities for document retrieval and streamlined operations for GXO, iRobot, Peloton and NetApp.
• Consistently monitor analytics to refine and implement new processes. Led outbound operations transformation during peak seasons, enhancing shipment efficiency and accuracy through process enhancements.
• Key contributor in turning around multiple underperforming 3P L sites, achieving 100% compliance with KPIs and setting the stage for ongoing improvement.
• Relationship Management. I exceed at creating lasting relationships across all levels, from the shop floor to the boardroom. My focus on trust and collaboration helped drive success across internal teams and with external partners.
• Streamlining Reverse Logistics Operations—Direct the transition, optimization, and transparency of reverse logistics processes across all GXO iRobot sites, reducing backlogs from 4 weeks to 24-hour KPI compliance.
Operations Manager
Ingram Micro-Fort Worth, TX
May 2023 to August 2023
Responsible for picking, packing, and shipping technology products in a fast pace environment.
Ensure associates are working safely while meeting production guidelines.
Adjust staffing throughout the day to meet 99% On Time Shipping (OTS).
Conduct audits and cycle counts.
Oversee inventory needs and undertake office management and administration.
Come up with effective strategies to enhance the organization's financial health.
Recruit quality employees to provide high-quality customer support.
Motivate and supervise employees.
Improved OTS from 95.5% to 98.1% and delivery time from 99.2% to 99.8%.
Audit hazmat shipments to ensure compliance with DOT and transportation regulations.
Timecard approvals, using Kronos
Conduct performance appraisals, and interviewed potential new team members utilizing Workday. Supply Chain Operations Manager
JCPenney-Haslet, TX
April 2022 to May 2023
Managed and directed the work activities of 95+ team members across three departments (Pick & Pack, Special Projects, Receiving and
Shipping), and all day-to-day 2nd shift operations for the JC Penney’s Regional Logistics Center.
Ensured all operating procedures, guidelines, and processes are being properly executed by all team members.
Collaborated with other departments to create coordinated plans for business growth.
Developed and implemented safety guidelines in all aspects of the supply chain (e.g. use of trucks, forklifts).
Ensured supply chain processes meet legal requirements and standards.
Communicated and negotiated with suppliers and vendors to land more profitable deals.
Established and monitored daily production goals to ensure Service Level Agreements and Key Point Indexes are being met and exceeded.
Researched and addressed any operational variances, and provide Root Cause Analysis to ensure compliance.
Coordinated with other building management to provide efficient building operational output. Operations Manager
Inmar-Fort Worth, TX
April 2002 to April 2022
Managed the operations team with up to 6 Supervisors and 450+ indirect report employees – including employee relations, problem resolution, recruiting, terminating, communications, and training.
Ensured the company is always in compliance with the DEA, FDA, EPA, and OSHA.
Assisted outside sales force and customers with questions regarding DEA and Board of Pharmacy regulations.
Consistently improved production and accuracy by providing training and holding weekly meetings.
Served and led over 450 team members acting as a critical intermediary supply chain partner 3PL for many of the Fortune 500 Healthcare companies
Trusted with the alphabet soup of regulatory agency compliance - DEA, EPA, DOT, FDA, OSHA, HIPPA, and TX state regulations.
Responsible for several successful acquisitions, constructing a new automated DC from the ground up, and a facility move that involved the
Grand Prairie SWAT team due to the sensitive nature of inventory. Education
High school diploma in General
Encinal High School - Alameda, CA
Skills
• Lean Manufacturing
• Warehousing Management
• Manufacturing
• Supply Chain
• CGMP (10+ years)
• Problem-solving
• Quality Assurance
• Microsoft Office Suites
• Lean Six Sigma (6 years)
• Intermediate
• Root Cause Analysis
• Outside Sales
• Employee Evaluation
• Operations Management
• User Acceptance Testing
• Tableau
• Customer service
• Spanish
• Lean (10+ years)
• 5S (10+ years)
• ISO 9001 (10+ years)
• Team Management
• Tagalog
• FDA Regulations (10+ years)
• Time Management
• Beginner
• Interviewing
• Recruiting
• Management Skills
• Organizational Skills
• SAP (10+ years)
• ERP Systems
• Six Sigma (6 years)
• Computer Networking
• Communication Skills
• Leadership Skills
• Logistics
• Project Management
• Warehouse distribution
Certifications and Licenses
Lean Six Sigma Yellow Belt
Contact this candidate