IT Technician
Resume:
Prince Odom
Columbia SC *****
************@*****.***
Objective
Looking to obtain an entry level IT position with an IT company with a proven record. I have a strong eagerness and willingness to learn various aspects of technology. I possess effective communication skills, ability to collaborate with other team members, strong decision making skills, and ability to juggle multiple priorities. Education
June 2014
Blythewood High School - High School Diploma
February 2018
Midland Technical College - Emergency Medical Training (EMT) Certificate
Certifications
● Security +CE Certification
Skills
● Management Experience
● Forklift Driver
● Ca Service Desk
● Ability to communicate orally and in writing proficiently.
● Configuring, and installation, MS Windows 10 operating systems as well as adding them to the domain.
● Install and configure peripheral equipment such as monitors, keyboards, and printers.
● Experience installing, upgrading, and removing software.
● Troubleshoot WIFI, printers, computers, and iPad issues.
● Installation and configuration of Microsoft Office
● PC Setup
● Hard Drive Removal
● Ability to work with small components and wires.
● Remote Control Via MS Teams
● Password Resets
Experience
September 2019 – Present
Walmart, Columbia SC - Team lead and E-commerce Shopper
● Worked on completing customer's orders promptly to ensure the delivery of their items.
● As team lead, I gave instructions to those needing assistance to ensure a steady flow of deliveries were made to customers. I assisted customers present in the store in need of help and worked on instructing workers to help complete orders in a timely fashion.
● When delivering items to customers I used excellent communication skills to make their experience with the store a pleasant one.
● Fulfilling orders: Review orders, locate items, prepare and package them, and ensure accuracy before customers pick them up.
● Making substitutions: Make product substitutions when necessary.
● Consulting with customers: Respond to customer inquiries and requests and consult with customers to ensure satisfaction.
● Following up: Follow up on out-of-stock merchandise.
● Generating revenue: Promote department services and offerings to customers, and help customers register for them.
● Soliciting feedback: Ask customers for feedback about their online shopping experience.
● Using digital tools: Learn and adapt to digital systems, strategies, and processes using digital tools.
● Using order fulfillment equipment: Use order fulfillment equipment, such as smart devices January 2019- January 2021
Y Tech Solutions, Columbia SC – Help Desk Specialist Tier 1
● Positive phone demeanor and superior written and verbal communication skills are essential.
● Must have a service-oriented mindset and be capable of making every guest feel valued.
● Troubleshooting office equipment, including printers, scanners, copiers, etc.
● Configuring and installing software for users.
● Manage all maintenance and support services related to desktops, laptops, printers, scanners,
● telecommuting technologies and monitors.
● Competent working with Microsoft Office suite, including Word, Outlook, and Excel
● Demonstrate strong organizational skills and diligence.
● Log service tickets for every customer in person, email, phone, fax, or chat.
● Promptly answer, record, and complete all visitor requests, questions, or concerns
● Maintain confidentiality of proprietary information
● Ensure service levels are maintained across all of IT.
● Work with enterprise technical architecture in planning, installation, operation and maintenance of all desktop hardware.
July 2015 – February 2016
Amazon Fulfillment Center, Columbia SC - Stower and Forklift Driver
● I worked reasonably and diligently on completing and gathering items within the center in an expedient measure. Due to the size of the center, I kept a fast and steady pace to complete the orders.
● Verified the items, checked for any damages, and moved them around the storage facility using the forklift and other items to ensure product delivery.
● Lift up to 49 pounds
● Stand, walk, push, pull, squat, bend, and reach during shifts
● Use carts, dollies, hand trucks, and other gear to move items around
● Go up and down stairs (where applicable)
● Work at a height of up to 40 feet on a mezzanine (where applicable)
● Receive and sort inventory
● Get customer orders ready for delivery
● Use technology like scanners, computers, and handheld printers!
Contact this candidate