Real Estate Title Escrow & Settlement, Customer Service

ALINDA KEESEY

**** *** **** **** ************, VA 23188

757-***-**** ******.******@*****.***

QUALIFICATIONS

Detail oriented team player with great organizational skills. Looking to provide an employer with a fast, friendly and customer/agent focused employee that can get the job done. Years of experience performing a wide range of operations in the customer service, clerical, and settlement services fields. Excellent organizational and administrative skills. Outstanding commitment to quality and service and adept at working with vendors, team members and customers.

WORK EXPERIENCE

SAGE TITLE GROUP Settlement Processor & Post Closer 5/2021 – Present Williamsburg, VA

Setting up, processing, closing and post-closing real estate settlement files

Inputting file data into the database

Obtaining all preliminary items needed to clear title and the lender’s underwriter requirements for the loan

Prepare any additional documents needed including the CD/ Settlement Statement

Work with the lender, borrower and realtors to bring all documents together for the actual closing

Learned how to use RamQuest

Post close all office files

Submit documents for recording after reviewing and make any necessary changes or additions

Disburse all funds for each file

Ensure all title requirement have been satisfied

Issue title insurance policies

CHAMPION TITLE Settlement Processor 11/2020 – 5/2021 Williamsburg, VA

Processing real estate settlement files

Working with lender to produce the final closing disclosure

Combining all needed documents into a package for the notary

Follow-up on post-closing issues

Learned to use/use ResWare

Coordinate recording of the pertinent documents with the circuit court clerk

Return original documents to the lender in a timely fashion

Disburse all funds associated with the file in the escrow account according to the Settlement Statement LONG & FOSTER REAL ESTATE Agent Services Coordinator 4/2019 – 10/2020 Williamsburg, VA

Assist with Agent marketing efforts

Create and order marketing materials (postcards, flyers, etc.)

Create social media posts for agents

Training of agents on new programs and processes

Ordering and stocking of office supplies

Provided backup assistance to the Agent Administrator

Contract input, commission check processing, etc.

Managed the office Facebook page

Created and scheduled relevant posts

Helped find and coordinate philanthropic opportunities for office agents ALINDA KEESEY

CONSUMER FIRST TITLE & ESCROW Settlement Processor 6/2017 – 3/2019 Williamsburg, VA

Setting up, processing, closing and post-closing real estate settlement files

Inputting file data into the database

Obtaining all preliminary items needed to clear title and the lender’s underwriter requirements for the loan

Prepare any additional documents needed including the HUD-1 Settlement Statement

Work with the lender, borrower and realtors to bring all documents together for the actual closing

Coordinate recording of the pertinent documents with the circuit court clerk

Return original documents to the lender in a timely fashion

Disburse all funds associated with the file in the escrow account according to the Settlement Statement

Assist with marketing efforts

BANKERS TITLE Settlement Processor 6/2012 – 4/2017 Richmond, VA

Setting up, processing, closing and post-closing real estate settlement files

Inputting file data into the database

Obtaining all preliminary items needed to clear title and the lender’s underwriter requirements for the loan

Prepare any additional documents needed including the HUD-1 Settlement Statement

Work with the lender, borrower and realtors to bring all documents together for the actual closing

Coordinate recording of the pertinent documents with the circuit court clerk

Return original documents to the lender in a timely fashion

Disburse all funds associated with the file in the escrow account according to the HUD-1 Settlement Statement

Review files for other team members for accuracy

Assist with marketing efforts

Assist with creating and implementing new policies and procedures

Created new file information sheets that are now implemented for all files MOVIE TAVERN Manager 3/2009 – 4/2012

Williamsburg, VA

Manage a staff of cashiers and food service associates

Create staff shift schedule including breaks

Cash drawer reconciliation

Plan logistics for special events

Ensure all areas are stocked and prepped

Customer service/guest complaints

Schedule and coordinate with all outside vendors

Ordering supplies

Promoted to area manager within first year of employment

Promoted to salaried manager within three years

COLONIAL VIRGINIA SETTLEMENT SERVICES Post Closer 5/2005 – 11/2008 Williamsburg, VA

Post-Closing processing at a Title Insurance company. Includes processing loan documents and preparing them for shipment back to the lender.

Accurately disburse funds from closings (in a range of $1K to upwards of <$300K).

Using ProForm Software to enter new files, update current files and export files to the necessary programs.

Reconciling an escrow account for the company.

ALINDA KEESEY

Implemented a new scanning and filing system to alleviate file congestion.

Created a file tracking spreadsheet for use in monthly sales meetings. TARGET CORPORATION Clerical/Cash Office Specialist 5/1999 – 5/2005 Williamsburg, VA

Daily timekeeping maintenance using the Kronos timekeeping system.

Conducted newhire orientations and keyed their information into the payroll system.

Prepared all outgoing mail and kept logs of equipment that were shipped and returned.

Ordered supplies for the store and kept track of the store’s budget.

Cash Office processing including ordering change, banking the lanes, balancing the safe and preparing deposits.

Cashiering and guest services. Included handling returns, exchanges and guest complaints.

Managed the Fitting Room Team Members (4 to 6 employees) and the Cash Office Team Members (2 to 4 employees) and helped with training, scheduling conflicts, and any confrontations between team members.

Used several LRT functions including research, price changes, locating merchandise, back stocking merchandise and pulling merchandise to the floor.

Keyed weekly payroll for 100+ employees.

Used the Sharp Scheduling program to create schedules for 100+ employees.

Used Microsoft Office daily to create postings, announcements, newsletters and created and updated Excel spreadsheets to fit business needs.

Received outstanding reviews from my manager every year.

Was voted the ‘Great Team Hero’ three times by my fellow team members.

Helped revise the store dress code policy.

EDUCATION & CREDENTIALS

Amberton University, Garland Texas – 2018 – Bachelor’s Degree in Professional Development ECPI College of Technology, Virginia Beach, VA – 2008 – A.A.S in Criminal Justice Technology Lafayette High School Graduate, Williamsburg, VA – 1998 – Advanced Diploma TRAINING

RamQuest; ResWare; Microsoft Office (00-17); Sharp Scheduling; SoftPro/ProForm; Qualia; Adobe Acrobat Professional 6.0; Outlook (00-17); Kronos Timekeeping; Ticketsoft; Internet Explorer 10/Google Chrome/Firefox; Google Suite; Typing Speed: 62WPM

REFERENCES

Joanna Sibley ~ 804-***-****

Keith Richardson ~ 757-***-****

Daryl Jones ~ 757-***-****

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