Customer Service Estate Sales

Ellen Rosaline Ansell

*******@*****.*** Phone 740-***-****

Education

Ohio University Southern, Ironton, Ohio (2014-2019) 1. Bachelor of Science in Applied Management Award for Outstanding Achievement Honors: Cum Laude (GPA: 3.71)

2. Associate of Applied Business Award for Outstanding Achievement 3. Certificate in Applied Studies

Experience

Ray’s Estate Sales Services Assistant Manager for Estate Sales 2019-2023

• Assess and Price Contents of Homes

• Conduct Sales and Manage Money

Marquette Transportation: Tugboat Cook March 2021-July 2022

• Managed Galley

• Cooked Three Meals Daily

• Created Grocery List and Managed Inventory

• Interacted with Crew and Captain

Ansell’s Antique Mall and Country Café: Café Manager 2019-2020

• Managed Café Start-up and Design

• Organized for county health department: walk-through, preopening inspection, created covid-19 prevention plan.

• Trained workers in preparing food, checking food temperatures, dating refrigerated items, cleaning and sanitary practices, and serving customers

• Designed recipes with daily specials

Internship: Auditor’s Office Lawrence County Courthouse Ironton, Ohio (under the guidance of Deputy Auditor Chris Cline)

• Mailed checks (accounts payable), prepared property record cards for data entry completion. Prepared property sheets for completion

• Filed and organized files

• Created spreadsheets for listing insured vehicles and equipment

• Interacted and assisted homesteaders with application completion

• Assisted residents on the front counter and helped to resolve their issues

• Converted paper files to electronic files and distributed government documents

• Processed daily mail

Huntington Sanitary Board: customer service administered by phone and front window 2019- 2019

Handled account payments over the phone and at service window Utilized effective problem-solving skills with angry customers (water shut off due to nonpayment)

Housekeeping 2014-2019

Housekeeping duties

Employer Larry Ferguson; 304-***-****

In-home Personal Caregiver (Family): assisted with activities of daily living 2005-2014 Concurrently, performed caregiving duties for two terminally ill family members: bathing, dressing, food preparation, toileting, administered medication, scheduled and transported to medical appointments, and ultimately performed in-home Hospice care duties.

Sears: Personal Foundations Consultant and Customer Service Representative 1999-2005

• Measured clients for proper fitting with intimate apparel while achieving outstanding customer service ratings and top credit producer status

• Conducted price changes, weekly counts, and set weekly ads while training and developing new hires

• Organized back-stock and inventory for presentation in addition to preparing for last minute inventory ordering.

Pied Piper Lessons Department piano and guitar instructor 1995-1997

• Demonstrated strong leadership with adults and kids in music instruction

• Managed schedules for students and instructors answered phones, scheduled appointments

Stone and Thomas: head of children’s department 1986-1994

• Supervised seven departments in children’s clothing and accessories

• Trained and developed new hires

• Set weekly ads, conducted price changes, and bi-weekly counts

• Achieved outstanding customer service ratings and top credit producer

• Filed order forms and interacted with buyers

Skills and Abilities: Awareness and Appreciation for Diversity, Effective Critical Thinking/Decision Making Skills, Dependable, Good Communication, Effective Planning, Organizing, and Analytical research, Enjoy Teamwork, Strive for Integrity, Exceptional Leadership Skills, Excellent Time Management, Outstanding Customer Service Skills, Unwavering Professionalism, Dedicated, Highly Skilled in Relating Well and Inspiring Others to Work Effectively and Efficiently

Computer Skills: Word, Excel, PowerPoint, Internet, Email Strong Presentation and Public Speaking Skills

Enjoy Writing, Teaching Piano and Guitar, Tap Dance and Voice Ellen Rosaline Ansell

*******@*****.*** Phone 740-***-****

References

Kim Cade-Riley Professor 740-***-****

Tammy Leek Employer 304-***-****

June Lester Friend 304-***-****

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